Dr R Chibber's Practice - Ratings and reviews
Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
I applied to join in this gp on 10th January 2024. Today 16th of April 2024 I come to this gp but they can't find my details and some of patients I am look here they are very angry about their service. I am waiting for 10 minutes but they are not working about my application.
Visited April 2024
Dr R Chibber's Practice has not yet replied.
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Review titled Not fit for purpose.
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2023
Almost impossible to get a face to face appointment with GP. There is hardly anything to do with my health record available to view on my NHS app account from this practice. Medication ordered or repeat prescriptions etc I can see few things re my medication on patientaccess site, even that is total shambles. They offer you paid for services offered by other businesses? This practice send you texts informing you of telephone appointment But, Never call you....
Visited June 2023
Review titled Dr R Chibber's Practice
Replied on 18 August 2023
As the practice manager, I wish to thank you for taking time to provide this feedback. If I understood you correctly, locating medications and repeat prescriptions in the NHS app is a problem for you. This is a NHS nationwide app used by all surgeries but they can be overwhelming at first particularly for those patients unfamiliar with these technologies. So, please may I ask you to approach any member of the Reception team who routinely help our patients in navigating the menus in the app. In addition, you have the "Patient Access" app available too if you might prefer this more. Private letters for insurers etc. is not an NHS service and therefore it carries a fee if we have to engage additional time from our administrative and/or clinical personnel to prepare these documents for you. Lastly if a clinician’s call is missed, our policy is to call a second time later in that same session. Your input guides our improvements. I assume you checked for missed calls (it will show as ‘Private Number’ in your phone log). On your next visit, please bring with you your text appointment details. Ask for me (the practice manager) so that I may investigate this case and if necessary, rebook a priority appointment for you. Thank you.
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Review titled Great surgery
Rated 5 stars out of 5
by Stephen - Posted on 21 July 2023
I found the surgery always very helpful go out of their way to sort things outside.Also the doctors are very good . The staffare very helpful and try to sort out things and accommodate date u to see the doctor
Visited June 2023
Review titled Dr R Chibber's Practice
Replied on 18 August 2023
Thank you so much Stephen for taking time out to leave this review. I will pass on to our staff your complimentary feedback. I am sure they will feel appreciated for all the hard work they put into serving our patients. Practice Manager
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2023
I have been with this surgery for over 10 years. The surgery seems to have gone down hill in the last year or so. Waiting to speak with someone takes over an hour holding on the phone, no longer can the pharmacist order the prescription for you but also the GP's sometimes don't bother to call when you have been waiting the whole day for your phone consultation and then then you have to wait another week or so for another appointment. Rather than they try to rectify the problem they just push you to another another week, very poor service.
Visited January 2023
Review titled Dr R Chibber's Practice
Replied on 14 May 2023
Dear patient. Thank you for taking time out to complete this. I am very sorry to hear of your experience. I see you posted this in January, after December, when the Christmas and New Year bank holidays and winter flu season can cause a spike in demand. Please feel free to contact me, I am the surgery's practice manager, and I would like to look into your feedback more closely and resolve any issues you may have.