Camberwell Green Surgery

Telephone: 020 7703 3788
Address: 17 Camberwell Green, London, SE5 7AF
Website: Website address not added

4 out of 5 stars

Based on 30 ratings for this GP surgery

News:

  • RESULTS OF THE 2013 ANNUAL PATIENT SATISFACTION SURVEY
  • NEXT PPG MEETING - 16 APRIL 2014
  • ACCIDENT & EMERGENCY (A&E) OVERLOAD

Overview

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 13:0014:00 - 20:00
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:00 - 10:0014:00 - 16:30
Tuesday 07:00 - 08:0008:00 - 10:0014:00 - 16:30
Wednesday 07:00 - 08:0008:00 - 10:0014:00 - 16:30
Thursday 08:00 - 10:0016:00 - 18:3018:30 - 19:30
Friday 07:00 - 08:0008:00 - 10:0014:00 - 16:30
Saturday Closed
Sunday Closed

Out of hours

For all medical advice that is NOT accident or emergency, please ring 111 where you will recieve advice on what to do next.

At the end of each day our phone lines are switched through to SELDOC (our cover for out of hours) at 1830 each evening and from 1830 Fri evening to 0745 Monday morning - if you need urgent medical attention (after seeking advice from 111)  please ring the SELDOC Patient Line on 0208 693 9066. 

Please DO NOT use A&E unless it is a real accident or emergency.

Last verified on 31/05/2013

Additional information

For info, although the doors may be locked, staff man the surgery and reception desk until 1830 Mon - Wed & Fri and until 2000 each Thursday, and are contactable via the outside buzzer system; however all GPs and Nurses finish their appointments prior to this time and you are advised to contact the surgery the next day for new appointments.

Doctors

  • Dr Roger DURSTON
  • Dr Andrew ROWELL
  • Dr Jonathan MORTIMER
  • Dr Helen COTTON
  • Dr Catriona BRODIE
  • Dr Jonathan MCALLISTER
  • Dr Tariq KHALIL
  • Dr Stephen STEINBERG

To read more about us and to find other staff members please view our staff page.

GPs at this practice

6 male and 2 female GPs

Additional languages spoken

French, Scottish Gaelic

Online facilities

  • Online appointment booking is not available Online appointment booking
  • Order or view repeat prescriptions online is not available Order or view repeat prescriptions online
  • Online access to medical records is not available Online access to medical records
  • Online access to view test results is not available Online access to view test results

This GP does not currently offer online services. Find out more about accessing online services.

Data source: HSCIC

FAQ

Family Doctor Association logo This practice is part of the Family Doctor Association

Latest news

RESULTS OF THE 2013 ANNUAL PATIENT SATISFACTION SURVEY

The results of the 2013 Annual Patient Satisfaction Survery are now posted for patient information.

Again, although the GP Partners, Nurses and staff are happy to see such positive results in favour of the clinical and patient services, access and overall satisfaction with the Practice, we never rest on these laurels and will be working hard to improve the general patient experience and service delivery here at Camberwell Green.

Thank you to all those who completed the Survey and your general comments have been noted and will be addressed in the forthcoming action plan.

Associated document

PSS 2013 Analysis.doc (.doc, 65.5 KB)

Last updated on 13 January 2014.

NEXT PPG MEETING - 16 APRIL 2014

The practice Patient Participation Group (PPG) (started in July 2011) meets 4 times per year during the months of Jan, Apr, Jul & Oct 

The next meeting is on 16 Aprill 2014 1830-2030 - 

Existing and new members are ALWAYS welcome - if you would like to join or show interest please contact Reception Desk or complete the short PPG membership form first (attached) and bring in/send in. 

The Senior GP Partner (or A N Other GP Partner) accompanied by the Practice Manager and Patient Services Manager attend each meeting and they work in close unison with Helen Casey & Ela Spechko in their capacity as Chair / Vice Chair of the PPG.

Please feel free to register your interest and join us for any of the meetings.

Associated document

PPG Application Form Jul13.doc (.doc, 25 KB)

Last updated on 07 March 2014.

ACCIDENT & EMERGENCY (A&E) OVERLOAD

Please note that currently and for a few months now, all South London A&E Depts have been at maximum stretch and near overload inc those attending in person and via ambulance; our GPs will only refer to Kings College A&E where absolutely necessary and appropriate.

Please also be advised that the Lister Walk-in Centre is available for use by our patients as a stop gap between the times we are not open and should always be considered before thinking about A&E

We would appreciate your forebearance with this.

 

Last updated on 28 March 2014.

NEW PRACTICE WEBSITE

Now that we are close to completing all the end of year submissions required by NHS England we will towards the end of April be building and testing our new Practice website complete with some key remote patient interactive functions such as online Repeat Prescriptions and when tested, online Registrations. As soon as we are close to launch news with all the relevant details will be posted. 

Last updated on 28 March 2014.

CHANGES IN THE NURSING TEAM

We would like all patients to know that Anne Dickson the Nurse Practitioner has now left the Practice after 6 years working with us; we will be employing a Locum Nurse Practitioner until we recruit the candidate that best fits the practice ethos.  We will keep you posted.

Last updated on 28 March 2014.

NEW - PRACTICE NEWSLETTER DECEMBER 2013

Please see the attached Practice Newsletter for the end of the year as produced and published by the Practice PPG - paper copies are available at the Reception Desk and comments/feedback are always welcome as are appropriate suggestions for future newsletters for Spring and Summer next year - we hope you find it informative.

The next newsletter is in the process of being published and will be posted here and within the practice when received from the PPG in Feb/March 14.

The new Spring/summer 2014 newsletter is close to publication and will be posted here as soon as we have it.

 

Associated document

PPG Newsletter Dec 2013.pdf (.pdf, 61.1 KB)

Last updated on 28 March 2014.

ANNUAL PPG REPORT FOR YEAR 2013/14

Please see the attached annual PPG Report todate 19 March 2014 which has also been posted on the myhealthlondon web page for the practice.  

This document has been forwarded to NHS England as part of the Direct Enhanced Service (DES) we work to.

Associated document

CGS PPG Report 31 Mar 14.docx (.docx, 23.29 KB)

Last updated on 19 March 2014.

SHARING OF PATIENT CARE DATA

Dear Camberwell Green Surgery Patients,

IT IS CONFIRMED THAT NHS ENGLAND HAVE SHELVED THESE PLANS UNTIL THE SUMMER 2014 AND HAVE AGREED THAT THEIR PREVIOUS LEAFLETTING STRATEGY AND THE ACTUAL LEAFLET AND INFORMATION CONTAINED WITHIN IT WERE BOTH FLAWED - FURTHER INFORMATION WILL BE POSTED WHEN RECEIVED FROM THE NHS

 

 

In addition to the recent NHS leaflet drop across all households about the sharing of  Patient Care Data, NHS England has also put together a short animated film which you can see on the following page (scroll down a  little) 

http://www.england.nhs.uk/ourwork/tsd/care-data/  

We hope you find it informative and useful.

 

Associated document

Care Data Film.docx (.docx, 11.14 KB)

Last updated on 07 March 2014.

THE PRACTICE'S STATEMENT OF PURPOSE

We wish to draw all our patients notice to the Practice Statement of Purpose which reflects what we aim to deliver in clinical care (and other GP Services) and the way we treat our patients and staff.

Associated document

SofP 2013.doc (.doc, 1.18 MB)

Last updated on 03 February 2014.

COMMENTS & FEEDBACK ON THIS WEBSITE

We sincerely appreciate your feedback and comments be it via Patient Satisfaction Surveys, verbal comments to members of staff or your comments on our rating system on this site.

I would however like to request that if you do have a problem or issue that you feel you cant resolve then please do ask to speak to me in my role as Practice Manager. 

I may not be able to correct or resolve all problems but i can work with you to arrive at a suitable outcome.

Many thanks

Practice Manager

 

 

 

Last updated on 03 February 2014.

MINUTES OF THE LAST PPG MEETING (29 JAN 14)

For those who are interested, the minutes of the last PPG meeting held on 29 Jan 14 will be posted here when produced.  The October 2013 minutes are attached ( the next meeting here at the Practice will be in April 2014 see above)

Associated document

PPG MINUTES OCTOBER 2013.doc (.doc, 1.2 MB)

Last updated on 31 January 2014.

GETTING TO SEE A DOCTOR OR NURSE

In order to deliver the best level of access & service we operate both a Morning "open access / walk in" Surgery 0800-1000 and pre-bookable afternoon appointments from 1400-1630 (plus early Morning/Late evening appointments Tues, Wed & Fri mornings 0730-0750 /Thurs eve 1830-1920).  

If you attend before 0900 your can request the GP of your choice (if that GP is in Surgery that morning)  

Due to unprecedented demand this winter, we ask that real emergency related issues only come to the morning "walk-in/open access" surgery and less pressing or more routine issues attend at other times.

Thank you for your forebearance at this extremely busy period at the Surgery.

Last updated on 13 January 2014.

IMPORTANT - CHANGE OF ADDRESS AND TELEPHONE NUMBER FORM

If you have changed your ADDRESS or TELEPHONE NUMBER please can you inform us by completing the attached form and either emailing it back, posting it to us or handing it to the Reception desk next time you visit.  It also has a section to add your email address.

It is very important that you inform us quickly of any change to your details in case we need to contact you for urgent matters.

Thankyou - your assistance is appreciated

 

Associated document

Online Ch of Add Form 2013.doc (.doc, 40.5 KB)

Last updated on 02 December 2013.

PRESCRIPTION REQUESTS

YOU DO NOT NEED AN APPOINTMENT TO GET YOUR REPEAT PRESCRIPTION

ALL patients are advised and reminded that when placing Prescrition requests in any format, that they must include the FULL NAME, DATE OF BIRTH & ADDRESS of whom the request is for and also their contact number if we need to contact you. 

If your request does not contain all this information we will not be able to process your request.

PLEASE ENSURE YOU HAVE YOU REPEAT PRESCRIPTION REQUESTS INTO THE PRACTICE IN GOOD TIME/BEFORE YOUR HOLIDAYS ETC

Thankyou

Last updated on 26 November 2013.

THURSDAY AFTERNOONS

Just to note that a part of each Thursday afternoon is used for Internal and External GP & staff training and that the Practice now runs the phone lines (not SELDOC). 

We do however kindly request that only really urgent calls be made to the practice on Thursday afternoons (especially during the hours of 1300-1545) and that if possible you can make contact before or after Thursday afternoons.

Thankyou and this is very much appreciated

 

Last updated on 26 November 2013.

INSURANCE & OTHER ADMINISTRATIVE WORK

Please could all Patients note that Insurance Company requests for Medicals and Medical Notes will always be 2nd Priority behind our core clinical work seeing and dealing with patients primary medical care.

At times of high patient demand there may be some delays in dealing with the administration of these requests; we would appreciate you and your insurance companies forebearance at these times.

Last updated on 21 November 2013.

REMOVAL OF THE TRAVEL VACCINATION SERVICE

It is very much regretted that due to a reduction in the number of Nursing Staff and capability at the Practice, we can no longer deliver a Travel Vaccine Service as we must ensure all nursing availability is directed to NHS core centric clinical work.

You should check other local Practices and Walk-in Centres to see if they offer this service but the attached document lists the main London Walk-in Travel Vaccine Clinics who specifically deal with this type of service.

Associated document

TRAVEL VACCINATIONS CLINIC.docx (.docx, 14.59 KB)

Last updated on 14 October 2013.

COMPLAINTS FORM

if you wish to state a complaint to the Practice, you may wish to download the attached form and useful instructions and then complete at home.  You should then present it to the Patient Services Manager at the Practice.

You may find it useful to discuss your complaint and the issues you have with the Practice Manager as it can prove productive to work together before lodging an actual complaint.

Associated document

Complaints Form 2013.doc (.doc, 93 KB)

Last updated on 06 September 2013.

REVISED COMPLAINTS PROCEDURES

The Practice has totally revamped and revised its procedures, policies and protocols on the subject area of complaints incorporating a host of updated health service guidance and best practice.

If you have a complaint please feel free to discuss the matter or issues with the Practice Manager as this can sometimes lend towards resolving some or all of the issues through understanding, good communications and trust.

For all other complaints matters, please discuss with with the Patient  Services Manager.                                                                                          .

If you do have any other complaints issues please discuss with the Patient Services Manager.

Thankyou

Practice Manager

Associated document

Complaints Policy 2013.doc (.doc, 88 KB)

Last updated on 06 September 2013.

REGISTERING AS A NEW PATIENT

Dear Local SE5 Residents - just to clarify that we are registering NEW Patients who live in the Southwark SE5 Post Code area (subject to some minor expceptions due to locality etc). It is recommended that you come and register in the afternoon when less busy and if you do have any form of Proof of Address that will be helpful but is not mandatory.

NEW FEMALE OR CHILD PATIENTS - YOU MUST BRING YOUR PREVIOUS RECORD OF SMEAR TESTS / AND OR CHILD IMMUNISATION RECORDS WHEN REGISTERING AS NEW PATIENTS

PLEASE SEE ATTACHED NEW PATIENT REGISTRATION FORM

Associated document

CGS Reg Form 4_13.pdf (.pdf, 227.62 KB)

Last updated on 03 September 2013.

NEW PATIENT REGISTRATION FORM

If you wish to become a NEW PATIENT and are living in the SE5 post code area, you can now download the Practice Registration Form here and complete at home before bringing it to the Practice to register yourself as a new patient.

Please ensure you bring (1)  proof of identity and (2) a formal document showing your name and address (ie domestic bill, telephone bill etc).

FEMALE AND CHILDREN NEW PATIENTS - YOU MUST BRING RECORDS OF PREVIOUS SMEAR TESTING AND CHILD IMMUNISATION RECORDS WHEN FIRST REGISTERING

 

Thankyou and we look forward to registering you with these documents.

Associated document

CGS Reg Form 4_13.pdf (.pdf, 236.72 KB)

Last updated on 17 July 2013.

DIVING MEDICAL EXAMINATIONS - NO LONGER AVAILABLE

It is very much regretted that we are now unable to undertake Diving Medical Examinations as the previously qualified GP has moved to a new Practice.

We apologise if this causes our patients any inconvenience but we will try and direct you to the nearest facility able to undertake this type of medical.

Last updated on 30 May 2013.

We are currently accepting new patients

Please register during reception hours

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Latest reviews of this gp practice

Great and considered care

I slipped a disc this year and from the very start I received professional and courteous care from all the staff at this practice. This i...

14 April 2014

Busy but good

Joined several months back as moved to the area. Despite the slight run down appearance of the surgery, the appointment system, doctors a...

28 March 2014

A 'proper' GP service ....

Having suffered appalling service from another surgery, switched to this practice a year ago. Totally wonderful. GPs and practice nursi...

18 March 2014

Very good indeed

I, and my family, have been patients at this busy practice for more than ten years, and between us we have from time to time presented th...

24 February 2014

Excellent staff and care

I' been with this surgery or around three years. I haven't had to go to the doctors very often, but when I have I have always found the s...

18 February 2014

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Key facts

Would recommend the surgery

84.8% - In the middle range

More on how we perform

Nearby Branches

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Last updated on 28 March 2014.

Information supplied by NHS Southwark CCG