Camberwell Green Surgery

Telephone: 020 7703 3788
Address: 17 Camberwell Green, London, SE5 7AF
Website: Website address not added

4 out of 5 stars

Based on 39 ratings for this GP surgery

News:

  • NEXT PPG MEETING - DATE TBC MID JULY 2015 MID AFTERNOON
  • PRACTICE EMAIL ADDRESS
  • MINUTES OF THE LAST PPG MEETING

Overview

Welcome to the NHS Choices pages for Camberwell Green Surgery - we try to update this as much as possible but we have a dedicated website that can be visited at

http://www.camberwellgreensurgery.nhs.uk)

where we have up to date information and news for all our patients and those who are interested in registering as a new patient.

Opening times

Reception times

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday Closed
Sunday Closed

Surgery times

Monday 08:00 - 10:0014:00 - 16:30
Tuesday 07:00 - 08:0008:00 - 10:0014:00 - 16:30
Wednesday 07:00 - 08:0008:00 - 10:0014:00 - 16:30
Thursday 08:00 - 10:0016:00 - 18:3018:30 - 19:30
Friday 07:00 - 08:0008:00 - 10:0014:00 - 16:30
Saturday Closed
Sunday Closed

Out of hours

For all medical advice that is NOT accident or emergency, please ring 111 where you will recieve advice on what to do next.

At the end of each day our phone lines are switched through to SELDOC (our cover for out of hours) at 1830 each evening and from 1830 Fri evening to 0745 Monday morning - if you need urgent medical attention (after seeking advice from 111)  please ring the SELDOC Patient Line on 0208 693 9066. 

Please DO NOT use A&E unless it is a real accident or emergency.

Last verified on 31/05/2013

Additional information

For info, although the doors may be locked, staff man the surgery and reception desk until 1830 Mon - Wed & Fri and until 2000 each Thursday, and are contactable via the outside buzzer system; however all GPs and Nurses finish their appointments prior to this time and you are advised to contact the surgery the next day for new appointments.

Doctors

  • Dr Premin SOYSA
  • Dr Jonathan MORTIMER
  • Dr Roger DURSTON
  • Dr Jonathan MCALLISTER
  • Dr Tariq KHALIL
  • Dr Bukie AGBAJE
  • Dr Helen COTTON
  • Dr Stephen STEINBERG

To read more about us and to find other staff members please view our staff page.

GPs at this practice

6 male and 2 female GPs

Additional languages spoken

Urdu, Scottish Gaelic, French

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online
  • Online access to view test results is not available Online access to view test results

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: HSCIC

FAQ

Family Doctor Association logo This practice is part of the Family Doctor Association

Latest news

NEXT PPG MEETING - DATE TBC MID JULY 2015 MID AFTERNOON

The next PPG meeting will be taking place mid afternoon in mid July, date and time TBC, please look out for the date - the core focus of the next PPG will be on the proposals to change the morning open access walk in Clinics - ALL patients and members warmly welcome.

Associated document

PPG Application Form Jul13.doc (.doc, 25 KB)

Last updated on 02 June 2015.

PRACTICE EMAIL ADDRESS

Please note that the practice email address is sou.ccgcambetrwellgreensurgery@nhs.net - this is only to be used for urgent Admin & PPG matters - for any clinical advice or requirments you must see a GP, Nurse or HCA.  Thankyou

Last updated on 02 June 2015.

MINUTES OF THE LAST PPG MEETING

The minutes of the last PPG meeting held at the practice are attached here.  The minutes from the 27 May 2015 meeting will be posted here in v shortly.

The next PPG meeting takes place date tbc mid July - the date will also be posted v soon.

All patients whether PPG members or not are ALWAYS WELCOME TO ATTEND these meetings - please do let a member of the reception staff that you are attending before hand please.

Thankyou

Ela Spechko                  

Chairperson

Camberwell Green Surgery PPG

Associated document

PPG MINUTES JANUARY 2015.doc (.doc, 1.19 MB)

Last updated on 02 June 2015.

PATIENT ONLINE SERVICES NOW AVAILABLE

The practice is now able to offer patients a range of "online services" which can be accessed via a PC or laptop at your home or another venue where you have access to a computer.

There are Online appointments with GPs/Nurse, access to basic medical records and Repeat Prescriptions (althouth these have been available for some time via the link on the practice website).

In order to get these services, any patients wishing to take up this service must come to the practice between 1300-1500 Mon - Fri) to complete the quick and simple registration process - You MUST bring the following Three (3) ID documents with you:

Original passport or photocard Drivers License

Copy of Bank of Utility Bill showing full name and address

Copy of any other formal official letter showing full name and address

Due to DPA and IG rules, we can not register you for online services without these 3 forms of ID.

The staff will the process your application and give you a letter at the desk with your personal PIN which then, when home at your PC will allow you to register and use online services.

Pse see any member of staff at the front desk between 1300-1500 for this new service.

 

 

Last updated on 22 April 2015.

SEEING A DOCTOR, ADVANCED NURSE OR PRACTICE NURSE

In order to deliver the best level of access & service we operate both a Morning "open access / walk in" Surgery 0800-1000 and pre-bookable afternoon appointments from 1400-1630 (plus early Morning/Late evening appointments Tues, Wed & Fri mornings 0730-0750 /Thurs eve 1830-1920).  

The Advanced Nurse Practitioner has availability to see Triage patients who attend the practice where no booked appointment is available and this gives us more capability to see more patients on the day of presenting.

If you attend before 0900 your can request the GP or Advanced Nurse of your choice (if that GP is in Surgery that morning)  

 

Last updated on 22 April 2015.

PRESCRIPTION REQUESTS - NO DOCTORS APPOINTMENT NEEDED

YOU DO NOT NEED AN APPOINTMENT TO GET YOUR REPEAT PRESCRIPTION

ALL patients are advised and reminded that when placing Prescrition requests in any format, that they must include the FULL NAME, DATE OF BIRTH & ADDRESS of whom the request is for and also their contact number if we need to contact you. 

If your request does not contain all this information we will not be able to process your request.

PLEASE ENSURE YOU HAVE YOU REPEAT PRESCRIPTION REQUESTS INTO THE PRACTICE IN GOOD TIME/BEFORE YOUR HOLIDAYS ETC

Thankyou

Last updated on 22 April 2015.

ANNUAL PPG REPORT FOR YEAR TO 31 MARCH 2015

Please see the attached annual PPG Report to date 31 March 2015 which has also been posted on the myhealthlondon web page and our own website.  

This document has been forwarded to NHS England as part of the Direct Enhanced Service (DES) we work to.

Associated document

CGS PPG Report 31 Mar 15.docx (.docx, 25.94 KB)

Last updated on 22 April 2015.

THE PRACTICE'S STATEMENT OF PURPOSE 2015

I would like to draw all our patients notice to the Practice Statement of Purpose which reflects what we aim to deliver in clinical care (and other GP Services) and the way we treat our patients and staff.

Associated document

SofP_2015.doc (.doc, 1.18 MB)

Last updated on 22 April 2015.

PRACTICE NEWSLETTER - DECEMBER 2014

Please see the attached latest Practice Newsletter for the December 2014 and winter period as produced and published by the Practice PPG - paper copies are available at the Reception Desk and comments/feedback are always welcome as are appropriate suggestions for future newsletters - we hope you find it informative.

The next newsletter is in the process of being published and will be posted here and within the practice when received from the PPG.

 

 

Associated document

PPG Newsletter Dec 2014.pdf (.pdf, 79.6 KB)

Last updated on 22 April 2015.

THE PRACTICE WEBSITE

Our website is live at:

www.camberwellgreensurgery.nhs.uk

Please take time to have a look over it and if you have any constructive suggestions please send them in via camberwellgreensurgery@nhs.net where they will be coordinated and reviewed.

The new website also features an on-line Repeat Prescription Service; you will need to complete the simple registration process first and then you will be able to use this if unable to drop your request into the practice.

Please note that the new website currently DOES NOT have on-line appointment or registration facilities but these will be introduced after testing in due course.

All news items will be added as they happen too.

We hope you find it useful and informative.

 

Last updated on 22 April 2015.

EBOLA - ADVICE FOR PATIENTS

EBOLA - ADVICE FOR PATIENTS

Associated document

EBOLA NHS Choices news item.docx (.docx, 14.58 KB)

Last updated on 10 October 2014.

ACCIDENT & EMERGENCY (A&E) OVERLOAD

Please note that currently and for a few months now, all South London A&E Depts have been at maximum stretch and near overload inc those attending in person and via ambulance; our GPs will only refer to Kings College A&E where absolutely necessary and appropriate.

Please also be advised that the Lister Walk-in Centre is available for use by our patients as a stop gap between the times we are not open and should always be considered before thinking about A&E

We would appreciate your forebearance with this.

 

Last updated on 28 March 2014.

SHARING OF PATIENT CARE DATA

Dear Camberwell Green Surgery Patients,

IT IS CONFIRMED THAT NHS ENGLAND HAVE SHELVED THESE PLANS UNTIL THE SUMMER 2014 AND HAVE AGREED THAT THEIR PREVIOUS LEAFLETTING STRATEGY AND THE ACTUAL LEAFLET AND INFORMATION CONTAINED WITHIN IT WERE BOTH FLAWED - FURTHER INFORMATION WILL BE POSTED WHEN RECEIVED FROM THE NHS

 

 

In addition to the recent NHS leaflet drop across all households about the sharing of  Patient Care Data, NHS England has also put together a short animated film which you can see on the following page (scroll down a  little) 

http://www.england.nhs.uk/ourwork/tsd/care-data/  

We hope you find it informative and useful.

 

Associated document

Care Data Film.docx (.docx, 11.14 KB)

Last updated on 07 March 2014.

COMMENTS & FEEDBACK ON THIS WEBSITE

We sincerely appreciate your feedback and comments be it via Patient Satisfaction Surveys, verbal comments to members of staff or your comments on our rating system on this site.

I would however like to request that if you do have a problem or issue that you feel you cant resolve then please do ask to speak to me in my role as Practice Manager. 

I may not be able to correct or resolve all problems but i can work with you to arrive at a suitable outcome.

Many thanks

Practice Manager

 

 

 

Last updated on 03 February 2014.

IMPORTANT - CHANGE OF ADDRESS AND TELEPHONE NUMBER FORM

If you have changed your ADDRESS or TELEPHONE NUMBER please can you inform us by completing the attached form and either emailing it back, posting it to us or handing it to the Reception desk next time you visit.  It also has a section to add your email address.

It is very important that you inform us quickly of any change to your details in case we need to contact you for urgent matters.

Thankyou - your assistance is appreciated

 

Associated document

Online Ch of Add Form 2013.doc (.doc, 40.5 KB)

Last updated on 02 December 2013.

INSURANCE & OTHER ADMINISTRATIVE WORK

Please could all Patients note that Insurance Company requests for Medicals and Medical Notes will always be 2nd Priority behind our core clinical work seeing and dealing with patients primary medical care.

At times of high patient demand there may be some delays in dealing with the administration of these requests; we would appreciate you and your insurance companies forebearance at these times.

Last updated on 21 November 2013.

COMPLAINTS FORM

if you wish to state a complaint to the Practice, you may wish to download the attached form and useful instructions and then complete at home.  You should then present it to the Patient Services Manager at the Practice.

You may find it useful to discuss your complaint and the issues you have with the Practice Manager as it can prove productive to work together before lodging an actual complaint.

Associated document

Complaints Form 2013.doc (.doc, 93 KB)

Last updated on 06 September 2013.

REVISED COMPLAINTS PROCEDURES

The Practice has totally revamped and revised its procedures, policies and protocols on the subject area of complaints incorporating a host of updated health service guidance and best practice.

If you have a complaint please feel free to discuss the matter or issues with the Practice Manager as this can sometimes lend towards resolving some or all of the issues through understanding, good communications and trust.

For all other complaints matters, please discuss with with the Patient  Services Manager.                                                                                          .

If you do have any other complaints issues please discuss with the Patient Services Manager.

Thankyou

Practice Manager

Associated document

Complaints Policy 2013.doc (.doc, 88 KB)

Last updated on 06 September 2013.

REGISTERING AS A NEW PATIENT

Dear Local SE5 Residents - just to clarify that we are registering NEW Patients who live in the Southwark SE5 Post Code area (subject to some minor expceptions due to locality etc). It is recommended that you come and register in the afternoon when less busy and if you do have any form of Proof of Address that will be helpful but is not mandatory.

NEW FEMALE OR CHILD PATIENTS - YOU MUST BRING YOUR PREVIOUS RECORD OF SMEAR TESTS / AND OR CHILD IMMUNISATION RECORDS WHEN REGISTERING AS NEW PATIENTS

PLEASE SEE ATTACHED NEW PATIENT REGISTRATION FORM

Associated document

CGS New REG FORM_2015..pdf (.pdf, 350.61 KB)

Last updated on 03 September 2013.

NEW PATIENT REGISTRATION FORM

If you wish to become a NEW PATIENT and are living in the SE5 post code area, you can now download the Practice Registration Form here and complete at home before bringing it to the Practice to register yourself as a new patient.

Please ensure you bring (1)  proof of identity and (2) a formal document showing your name and address (ie domestic bill, telephone bill etc).

FEMALE AND CHILDREN NEW PATIENTS - YOU MUST BRING RECORDS OF PREVIOUS SMEAR TESTING AND CHILD IMMUNISATION RECORDS WHEN FIRST REGISTERING

 

Thankyou and we look forward to registering you with these documents.

Associated document

CGS New REG FORM_2015..pdf (.pdf, 350.61 KB)

Last updated on 17 July 2013.

Key facts

Registered patients

10653patients

Friends and Family Test score: General Practice

84%Patients recommend this practice. 19 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

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Latest reviews of this gp practice

Impossible to get an appointment

It's impossible to get an appointment at this surgery. I've been a patient here for 5 years and it has always been the same. The walk-in ...

17 June 2015

GP Comment

My GP does not t like to deal with the problem ,lots of delays in reffaeral which causes late diagnosis and treatment for me . about the ...

16 June 2015

Best Practice in South London!

I have been coming to this surgery for 30 years and have always had top treatment. When I was seriously ill they got me in to hospital PD...

15 May 2015

Awful surgery

I have been registered at this surgery for around 8 years and have worked in the NHS all my life. I don't feel that patient experience is...

5 May 2015

Lost my test results twice - awful!

I have had two smears tests at Camberwell Green surgery - both times they lost my test results. They did not bother to tell me they had l...

24 April 2015

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 02 June 2015.

Information supplied by NHS Southwark CCG