Kettering General Hospital - Ratings and reviews
Reviews
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Review titled Well done KGH
Rated 5 stars out of 5
by Teresa Jane Moisey - Posted on 07 March 2024
Firstly admitted to A&E then on to Harrowden C for a week, the kindness and care from all staff was exemplary. I was also impressed with the quality and choice of the food served.
Visited Chronic Obstructive Pulmonary Disease on March 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Teresa, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us. I will ensure that this feedback is passed on to the team in our Harrowden C and Accident and Emergency. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled discharge procedure
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2024
Why does it take so long to complete the discharge process. My husband was told at 9.30am this morning he could come home. At 17.30 he is still on the ward waiting.
Visited Don't know on March 2024
Review titled Kettering General Hospital
Replied on 18 March 2024
Dear patient, We are very sorry to hear that you had a negative experience with the discharge procedure. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Surgical day case unit. Fantastic care
Rated 5 stars out of 5
by Kaitlin - Posted on 08 March 2024
I was booked I for a steroid injection on Sdcu I was so anxious as I didn’t know what to expect. I was unable to have anyone with me which made me feel worse. Got there at 12:30 and was told I was first on the list. I was then told the Spinal surgeon was running late which made me feel very on edge. Staff on the unit answered all my questions and made me feel better by 15:40 one of the lovely scrub nurses came to check my forms and take me to theatre, she’s talked to me the whole way settling my nerves. We got into the theatre room and it was all very daunting all the equipment and theatre team around. They then started to talk to me and check all my details whilst making sure my dignity was protected and explained everything that was happening to me which made me less anxious. My Spinal surgeon explained what he was going to do and checked on me thought out the procedure to make sure I was ok. He is the first spinal surgeon who has took my pain seriously and has done what he can to help me and I will forever be grateful for him. Theatre team would talk to me to take my mind of how daunting it all way. I can’t thank the whole team enough they were all fantastic.
Visited Don't know on March 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Katlin, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were reassuring. I will ensure that this feedback is passed on to the team in our Surgical Day Case Unit. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Super efficient
Rated 5 stars out of 5
by samantha walker - Posted on 25 March 2024
My husband flew back from holiday early and was so unwell. We arrived at A and E at 11.30pm to a full waiting room. He was triaged within 2 minutes of arrival. The nurse was excellent and very calm. Within 15 minutes he had a cannula, bloods, obs and put on oxygen and moved to majors. This nurse was so calm and unflustered and carried on sorting everything out so quick and efficiently. I was so grateful. The care then continued to be excellent throughout the night with IV antibiotics, Dr visits, bloods, monitoring. You could not pay enough for this sort of service. When people truly are in a dire medical situation A and E really ups its game
Visited Accident and emergency services on March 2024
Review titled Kettering General Hospital
Replied on 08 April 2024
Dear Samantha, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff worked efficiently during a time when you needed Emergency Care . I will ensure that this feedback is passed on to the team in our A&E. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Tony Lynett - Posted on 19 March 2024
I received excellent care from all the staff I met in the Haematology Department and especially from the Consultant who was tremendously thorough and took time to explain my symptoms and treatment. I am very grateful and feel much better now. Thank you.
Visited Haematology on March 2024
Review titled Kettering General Hospital
Replied on 08 April 2024
Dear Tony, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff took time to listen and explain things to you. I will ensure that this feedback is passed on to the team in our Haematology Department. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Hip replacement surgery
Rated 5 stars out of 5
by Ken Bonser - Posted on 31 March 2024
I was recently admitted for replacement hip surgery. The whole process from being placed on "a list" to the actual surgery was first class. Pre- appointments were managed efficiently and the admittance procedure was seemless. The standard of care, whilst in hospital from all the staff was friendly, respectful and I was constantly reassured. kgh does not always get the best press but this would quickly improve if these standards could be replicated accross the hospital. I am surprised that kgh does not follow up, with pateince, to review its services as a matter of course rather then me having to search for the opportunity? Once again thank you, the service would not have been better if I had gone private.
Visited Paediatric Surgery on March 2024
Review titled Kettering General Hospital
Replied on 08 April 2024
Dear Ken, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that standard of care and communication was good whilst you were in hospital. The hospital uses the friends and family test to ask patients for feedback whilst in hospital and we are sorry this was not available to you I will ensure that this feedback is passed on to the teams on the Orthopeadic Wards. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Absolutely brilliant service
Rated 5 stars out of 5
by June - Posted on 02 February 2024
Had appointment on 1st February at the Breast Clinic for every woman's biggest fear. How lucky we are to have this wonderful service whereby you are seen by a professional within 2 weeks of referral plus mammogram, ultrasound and results within two hours of attending. Such caring, sympathetic and dedicated staff who understand exactly how anxious their patient feels. Bless you all for the kindness shown by all from the moment I walked through the door.
Visited Breast cancer services on February 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Patient, Thank you so much for taking the time to leave this positive feedback. We are so happy that you had a good experience with us, and that our staff treated you with kindness. I will ensure that this feedback is passed on to the team in our Breast Unit. Kind Regards, Mandy McQueenie Patient Experience Manager
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Review titled Caring
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
All staff at the breast centre from the receptionist through to consultant, nurses and staff who operate mammogram and ultrasound were so lovely and caring
Visited Breast cancer services on February 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were caring. I will ensure that this feedback is passed on to the team in our Breast Unit. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Great service
Rated 5 stars out of 5
by Irene Spencer - Posted on 15 February 2024
My husband has been in the short stay unit for a few days. He wants everyone to know how hard working the staff are and how pleasant they are to the patients Nothing is too much trouble for them He would like to thank them all for the care he has received Well done all of you.
Visited Don't know on February 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Irene, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff worked in a positive way. I will make sure that this feedback and thanks is passed on to the team our Short Stay Team. Kind Regards, Mandy McQueenie Patient Experience Manager
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Review titled Excellent care
Rated 5 stars out of 5
by SUE LANGTON - Posted on 28 January 2024
Arriving in A & E was assessed within 2 hours and directed to the Miami unit who were absolutely faultless. I cannot praise enough the care that I received and was so impressed with all members of staff involved. I was admitted to the hospital under the care of the orthopedic team and again received first class treatment. In my experience I am unable to fault the NHS in any way.
Visited Accident and emergency services on January 2024
Review titled Kettering General Hospital
Replied on 31 January 2024
Dear Sue, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us and you were impressed with the care you received. I will ensure that this feedback is passed on to the teams in Accident and Emergency and Miami. Kind regards, Mandy McQueenie Patient Experience Manager