Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kettering General Hospital.
Reviews
-
Review titled Caring
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
All staff at the breast centre from the receptionist through to consultant, nurses and staff who operate mammogram and ultrasound were so lovely and caring
Visited Breast cancer services on February 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were caring. I will ensure that this feedback is passed on to the team in our Breast Unit. Kind regards, Mandy McQueenie Patient Experience Manager
-
Review titled Great service
Rated 5 stars out of 5
by Irene Spencer - Posted on 15 February 2024
My husband has been in the short stay unit for a few days. He wants everyone to know how hard working the staff are and how pleasant they are to the patients Nothing is too much trouble for them He would like to thank them all for the care he has received Well done all of you.
Visited Don't know on February 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Irene, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff worked in a positive way. I will make sure that this feedback and thanks is passed on to the team our Short Stay Team. Kind Regards, Mandy McQueenie Patient Experience Manager
-
Review titled Excellent care
Rated 5 stars out of 5
by SUE LANGTON - Posted on 28 January 2024
Arriving in A & E was assessed within 2 hours and directed to the Miami unit who were absolutely faultless. I cannot praise enough the care that I received and was so impressed with all members of staff involved. I was admitted to the hospital under the care of the orthopedic team and again received first class treatment. In my experience I am unable to fault the NHS in any way.
Visited Accident and emergency services on January 2024
Review titled Kettering General Hospital
Replied on 31 January 2024
Dear Sue, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us and you were impressed with the care you received. I will ensure that this feedback is passed on to the teams in Accident and Emergency and Miami. Kind regards, Mandy McQueenie Patient Experience Manager
-
Review titled Wonderful Staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
The children A&E and Skylark could not have been any better when looking after my son. Kind, efficient, caring and always there. The communication was brilliant, keeping me informed at every step. Everyone has been amazing. I’ve not been to a hospital for many years, so not sure what I was expecting, but the care we received was amazing. Thank you very much.
Visited Children's & Adolescent Services on January 2024
Review titled Kettering General Hospital
Replied on 31 January 2024
Dear Parent, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were able to care for your son in a kind and caring way. I will ensure that this feedback is passed on to the teams In Skylark and Children's Accident and Emergency Kind regards, Mandy McQueenie Patient Experience Manager
-
Review titled Staff were very attentive
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Having trouble after a fall and having many cuts and being on warfarin it was found hard to stop the bleeding the doctor and the staff did everything in their power over a couple of hours to successfully stop it and the after care was exceptionall
Visited Accident and emergency services on January 2024
Review titled Kettering General Hospital
Replied on 05 January 2024
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so pleased that you had a positive experience with us, and that our staff were effective with their care. I will ensure that this feedback is passed on to the team in Accident and Emergency. Kind regards, Mandy McQueenie Patient Experience Manager
-
Review titled Skylark ward
Rated 5 stars out of 5
by Em j - Posted on 04 January 2024
On the 30th of December our 5 week old baby became very sick. It was a truly frightening time seeing our baby weak and struggling to breathe. The skylark team were amazing. They could not do enough to help and were very reassuring. They all showed compassion and they went the extra mile. They gave amazing care.
Visited Children's & Adolescent Services on December 2023
Review titled Kettering General Hospital
Replied on 05 January 2024
Dear Em j, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were compassionate and gave good care. I will ensure that this feedback is passed on to the team on Skylark Ward. Kind regards, Mandy McQueenie Patient Experience Manager
-
Review titled Excellent care
Rated 5 stars out of 5
by Miss Lynda M Hayes - Posted on 21 December 2023
Everyone was so friendly and helpful, from reception to the nurse in wellbeing to the radiologist. I felt completely at ease. The whole department was clean and welcoming. My appointment with the consultant was on time and he explained everything well and he was very kind. Everything was handled smoothly and professionally.
Visited Oral and Maxillofacial Surgery on December 2023
Review titled Kettering General Hospital
Replied on 29 December 2023
Dear Lynda, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive appointment with us, and that our staff made you feel at ease. I will ensure that this feedback is passed on to the team. Many Thanks, Mandy McQueenie Patient Experience Manager
-
Review titled Absolutely brilliant service
Rated 5 stars out of 5
by Rachel Parrott - Posted on 30 December 2023
Now, I know recently in the news the NHS has had some stick, but being a front line worker myself I feel I need to give credit when it’s due as I know all front line workers don’t always get recognition and just see it as ‘doing their job’ Last night, my dad had a fall and due to his weight we were unable to pick him up. He also seemed some what delirious. We had to call 999 for an ambulance. I know Friday nights can be particularly busy for the Ambulance service but we had an ambulance with us within the hour. Firstly, I can’t describe the service we received from the ambulance crew other than brilliant. I have never had paramedics that have been as compassionate, understanding, knowledgeable and kind as they both were. Along with treating my dad with the up most respect and in a timely manner to get the care he needed. I feel awful for not taking her name, but I think my dad took a shine to the female paramedic (or technician). I believe this was bought on by her in depth understanding and compassion of addiction and not making my dad feel ashamed in the slightest. They also got on, as her sense of humour was similar to my dad’s. She also ensured I knew everything that was happening and that I was also ok. I can’t thank her enough for ‘just doing her job’ , but the diffidence she made to the entire experience was outstanding. Next, my dad got transferred to green resus on arrival to hospital. Of note, a male nurse took care of my dad. His people skills were also brilliant. Nothing was ever to much for him, with humour along the way to make the experience not as daunting. Lastly, in the same department, the doctor who was treating my dad was the best doctor I have ever come across in the times I or any family member have needed to visit hospital. His complete wealth of knowledge on the side affects of long use of alcohol and his non judgmental persona were brilliant. Not once, did my dad or I feel ashamed for discussing this with him. He explained everything in such depth and no question was a problem. He carried out every check possible and kept me well informed along the way. He also discussed care for my father and how we could go about this. Of late, I have felt stuck and with little knowledge on processes this seemed daunting until I spoke to this doctor. Not only did my dad feel comfortable and cared for, but he came out of hospital realising something needed to change and in my 26 years I have never heard him say anything close to that. I truly believe this is all down to the care of these members of staff. I would really appreciate if this could be passed on to the 3 members of staff mentioned about above, along with a huge thankyou. I am aware I didn’t ask for a single name in which I feel awful. But I know from my job, this can sometimes be figured out. This occurred from when the ambulance arrived approx 1130 hours, father’s name R Parrott arrived in resus approx 1230 hours. Thanks again
Visited Accident and emergency services on December 2023
Review titled Kettering General Hospital
Replied on 04 January 2024
Dear Rachel, Thank you so much for taking the time to leave this feedback. We are so happy that your Dad had a positive experience with us, and that our Doctors and Nurses took a Person Centered Approach to your Dad's care. It also so positive to hear that our Ambulance service were able to build a rapport with you Dad and supported him in an compassionate way. I will make sure that this feedback is passed on to the teams that supported your Dad with his care. Kind regards, Mandy McQueenie Patient Experience Manager
-
Review titled 'Great practice'
Rated 5 stars out of 5
by Rachelle Swan - Posted on 17 December 2023
I was admitted to Kettering Hospital after I slipped on ice after my works Christmas party. From the ambulance to discharge I received Outstanding care. The ambulance crew were amazing, giving me plenty of entinox and reassurance. In Accident and Emergency, I was again treated with the most amazing care, care that was above and beyond any words can describe. When I was told I had fractured my left neck of femur, I was mortified at the inevitable loss of work. This was met with reassurance and kindness and that thing will be alright. I had the trauma nurse come and gave me block in my hip to relieve the pain, we talked about everything except the needles she was using to perform this, this did alleviate pain immediately as she had promised. The lovely consultant came to see me and explained that given my age of 54, being very active, working and driving a total hip replacement was my best option. He was very thorough with his explanation, expessing and reassuring I could be almost back to baseline within six weeks. When I went to theatres I was a bag of nerves about having an anaesthetic. This again was met with much reassurance from an extremely kind anastetist. One of the surgeon's performing the surgery and a nurse thoroughly explained my operation prior theatre, ensuring I knew exactly what operation was being performed. I woke up in recovery again to just kindness and reassurance, I was in pain and very anxious, both symptoms were quickly eliviated. I was then transferred to Barnwell C ward, where I stayed for another three nights. I cannot express again the kindness of the doctors, nurses, and lovely Health care assistants. The care was amazing. Discharge was tricky as it always is and I was full of fear going home on a zimmer frame!! My anxiety did change my personality and how grateful I was unfortunately. At home I received a visit from the occupational therapist and physiotherapist and I was introduced to crutches. Now two weeks later I am walking around with one crutch, progressing everyday. I had a ton of annual leave to take, so just as I was reassured in Accident and Emergency by the nurses, financially things are going to be alright. I am delighted with my progress and even thinking of doing a couple of hours at work this week. I am so grateful we have our National Health Service, you realise how much it is there when we really need it. Thank you to Kettering General Hospital and the lovely wonderful staff.
Visited Orthopaedics on December 2023
Review titled Kettering General Hospital
Replied on 18 December 2023
Dear Rachelle, Thank you so much for taking the time to leave feedback about our hospital. We are so pleased that you had a positive experience and its great to hear you are on the road to recovery. I'll try and pass your feedback to as many of the teams you mentioned as possible. Many Thanks Mandy McQueenie Patient Experience Manager
-
Review titled DVT
Rated 5 stars out of 5
by Kerry Dunkley - Posted on 16 December 2023
I was sent to Kettering as a I had a possible DVT . The staff were all very efficient and I was impressed by all the staff from the reception, nurses through to the Doctors . Thank you
Visited Accident and emergency services on December 2023
Review titled Kettering General Hospital
Replied on 18 December 2023
Dear Kerry, Thank you so much for taking sometime to leave us feedback. We are so pleased you had a positive experience with us and our staff were efficient. Many Thanks Mandy McQueenie Patient Experience Manager
Information supplied by Kettering General Hospital NHS Foundation Trust