Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Atrocious
by Miss Sylvia Armer - Posted on 08 June 2024
Absolutely disgusting treatment at this hell hole. 9 hours wait for ambulance. Finally arrived at 3.30am and was sent home without treatment. Got home only to be called back into A+E again. When arrived, sat for 6 hours waiting to be admitted. I'm the end I walked out!!!!
Visited Accident and emergency services on June 2024
Kettering General Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by jean doyle - Posted on 02 May 2024
I attended the maxilofacial for a suspect lump to be removed from under my chin. The service from every member of staff was amazing. Treated with respect, kindness and professionalism. Thank you to the wonderful staff
Visited Oral and Maxillofacial Surgery on May 2024
Review titled Kettering General Hospital
Replied on 03 May 2024
Dear Jean, Thank you so much for taking the time to leave feedback for our Maxillofacial Team. We are so pleased to hear that staff demonstrated great values. I passed your feedback onto the team. Kind Regards, Mandy McQueenie Patient Experience Manager
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Review titled Not good not bad neutral
Rated 3 stars out of 5
by Jevgenija - Posted on 09 May 2024
My friend brought me today to the emergency department due to my lower back pain and my badly walking. My partner collected me back afterwards. So, whole the time I had to walk with my back issue, which was sciatica without any wheelchair support. Also after examination, which brought me an awful pain I felt myself more awful and frustrating than before, when I came. Literally there was no help a lot, just bringing pain more than it was. No x-ray, no check, how my annual disc tear is after injury. Very frustrating.
Visited Emergency Abdominal Surgery on May 2024
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Patient, We are very sorry to hear that you had a negative experience whilst visiting our Emergency Department and we are sorry to hear you were in pain. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Wonderful Team
Rated 5 stars out of 5
by Sophie - Posted on 18 May 2024
I was so anxious about my minor procedure however, the operating surgeon and the nurses were so sweet and comforting, one even held my hand the whole way through. They really made the experience less worrying for me which I really appreciated. All of the staff were lovely.
Visited Oral and Maxillofacial Surgery on May 2024
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Sophie, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were comforting and kind. Kind Regards Mandy McQueenie Patient Experience Manager.
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Review titled Absolutely fantastic staff
Rated 5 stars out of 5
by Mrs clare searle - Posted on 06 May 2024
I was sent to A&E due to high heart rate, was seen by a lovely nurse and doctor who saved my life by bringing my heart rate down, also the day admission department was absolutely lovey to , all the staff and a very funny nurse, who did make me laugh looked after me very well, the doctor there did to and the cardiologist was amazing to . Please give them regards, they work so hard to keep us healthy 🙏
Visited Accident and emergency services on May 2024
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Clare, Thank you so much for taking the time to leave a review for our team in A&E. We are pleased that our staff made you laugh, but also delivered great care. I will pass in your thanks to the teams you have mentioned. Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Brilliant service throughout.
Rated 5 stars out of 5
by Ginter Szoltysek - Posted on 15 May 2024
I was looked after in A & E throughout the night put right and then looked after by the nurses doctors and all of the staff on Clifford Ward. God bless the National Health Service and well done Kettering General Hospital no complaints from me keep it up.
Visited Accident and emergency services on May 2024
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Ginter, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff looked after you. I will ensure that this feedback is passed on to the team in our on Clifford Ward and A&E. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Exceptional care
Rated 4 stars out of 5
by Claire Greaves - Posted on 11 May 2024
I brought my 73 year old Mum to an exceptionally busy A&E last night. We were seen by triage nurse, blood tests, ECG so fast. Then a male Nurse Practitioner took over my mum’s care & treatment. I felt that he cared about my mum’s symptoms, our concerns, he had time for us & fully examined my mum. My mum was given a bed in Majors 4, and he continued to come & check on my mum’s condition throughout the night & keep us updated on her treatment plan. His bedside manner was exceptional along with his knowledge. I felt complete trust in his care for my mum when she felt very unwell. Thank you to all A&E staff last night that cared for my mum. And for the tea and cake at 1am to keep me going!
Visited Accident and emergency services on May 2024
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Claire, Thank you for taking the time to leave such positive comments about the care your Mum received in A&E. Its really positive that our Nurse Exceptional cared for your Mum in a Person Centred way. I will pass on your feedback to the team. Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Great service by the health care team
Rated 5 stars out of 5
by Vijay - Posted on 22 May 2024
My wife had a threatened miscarriage and the Gynae SDEC team took care of her with great compassion and care.
Visited Gynaecology on May 2024
Review titled Kettering General Hospital
Replied on 04 June 2024
Dear Vijay, Thank you for taking the time to leave us feedback. We are really pleased to hear that your wife was treated with care and compassion. I will make sure this feedback is passed onto the team in Gynae SDEC. Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Gail Jones - Posted on 22 April 2024
I would like to thank every member of staff in the maternity services for the fantastic care my daughter received during her pregnancy and birth. I could not fault it. Thank you so very much.
Visited Maternity services on April 2024
Review titled Kettering General Hospital
Replied on 22 April 2024
Dear Gail, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that your daughter received fantastic care. I will ensure that this feedback is passed on to the team in Maternity. Kind regards, Mandy McQueenie Patent Experience Manager
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Review titled Surgical Day Case Unit was phenomenal!
Rated 5 stars out of 5
by Georgia - Posted on 18 April 2024
I don’t often write reviews but I’m so impressed with the Surgical Day Case Unit that I couldn’t not - I’m literally writing this from my hospital bed! 🤣 Every single person I’ve come into contact with has been phenomenal. Both anaesthesiologists came and introduced themselves to me, followed by the consultant and surgical nurse, and they were all great - friendly and informative which is exactly what you need when you’re nervous about surgery. The jokes were free flowing and it made me feel so much better. All the nursing and HCA team on the ward were fantastic too, as were the people in recovery - I honestly couldn’t have asked for a better experience. They’ve all been kind, personable, explanatory and honestly, they made having surgery somewhat enjoyable. I mean, the surgery itself not so much but I’m sure you get what I mean 🤣 Thank you!
Visited Don't know on April 2024
Review titled Kettering General Hospital
Replied on 19 April 2024
Dear Georgia, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff demonstrated great values and they were able to make you feel relaxed with a bit of humour. I will ensure that this feedback is passed on to the team in our Surgical Day Case Unit. Kind regards, Mandy McQueenie Patient Experience Manager
Information supplied by Kettering General Hospital NHS Foundation Trust