Gough Walk Practice
Newby Plce Hlth Wellbeing, 21 Newby Place, London, Greater London, E14 0EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to see a DR
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
I can not even log a request for GP advice via the app, unable to speak to someone, since the surgery is operating from the same building as All Saints Practice, they share the same building, receptionists and other resources so should have more GP's available not less. So where has all the money gone that should be saved from two surgeries operating from the same building? Seem's like financial mismanagement by whatever private company runs this surgery!
Visited January 2023
Gough Walk Practice has not yet replied.
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Review titled Tear this surgery down!
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
Going to try very hard to keep this clean and straight to the point, receptionists, get rid of the lot of them! Basic English and empathy is a mental challenge for them yet when they do answer the phone they have the belief that they have a right to know your medical history and issue, your a receptionist! Pipe down! The manager of the surgery, pfffft! The man has trouble managing to tuck in his cheap shirts let alone manage a surgery, swans around clueless about what’s really going on, do him a favour and get rid of him. Doctors can’t say much of as it’s the untrained circus that’s around them that need to get completely replaced, every time I call have to call this place the second a receptionist with a medical degree answers she immediately steps on my last nerve, no basic telephone manner, unable to understand or speak basic English and only good for one thing, nothing!!! Serves me right as I have been warned to not sign up as a patient at this surgery and clearly I thought I knew best till I met the receptionists from hell! They have absolutely no respect for patients and will not hesitate to belittle elderly patients who struggle to speak as this I have witnessed personally. Either tear this place down with the receptionists inside or once again get rid!!
Visited January 2023
Gough Walk Practice has not yet replied.
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Review titled poor service, rude staff, can't get appointment
Rated 1 star out of 5
by abdul-ahad aziz - Posted on 30 December 2022
I completed the online consultation form, I got text message from the practice to inform me someone would contact me within 2 working days. The 2 working days passed, so I called up the practice, the receptionist answered and told me there is no GPs in this week and they would be in after the new year. I asked her why did I get a message saying someone would contact me in 2 working days if you guys knew there were no GPs in this week, why didn't you put a message on your system informing the patients of this. I told her this is poor service and requested to speak to the person in charge of the practice, the answer I got was "no one is in charge", all the managers are off, I then asked, that the practice managers may be off, but someone must be in charge while they are off, the receptionist said "no", and hung up the phone. This practice is the worst practice I have ever experienced, they tell you to call at 8am for appointments, you call at 08:00 and there are 50 people already on call and you can't get any appointments, you do the online form, and no one is available to see you. What is the point!
Visited December 2022
Gough Walk Practice has not yet replied.
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Review titled Worse Gp ever
Rated 1 star out of 5
by saddam - Posted on 02 February 2023
This Gp is worse service I ever recieved. Recently join this GP and fill online consultation for my 5years old daughter and they replied back after 1 week where she was suffering. If people got sick now and call back after a week within this period any damage can be happened and who will take the responsibilty of this? Again called for last 2 days, doctor called back but they do not wish to meet the patient face to face and cant book for appointment where a child need paedetrician to look properly. If there is no capacity then why registering us and wish to give us no service from the practice. Need to improve the situation or give us alternative solution.
Visited December 2022
Gough Walk Practice has not yet replied.
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Review titled Wait 2 days for a call that dont come
Rated 1 star out of 5
by Maggie Jackson - Posted on 02 December 2022
After months of trying different pills waiting for a gyne appointment, severe pain in lower back bottom leg & tummy, along with bad bleeding that may aswell be constant for how long it actually stops. I went sick at work the 25th Nov as couldnt stand the pain any longer, self cert would cover me up to the 1st so i done a online consultation 0830 Wed morn in enough time for Drs to call me for a sick note, hense after contacting the rec 13.20 Fri im told we are very behind it may be monday you get a call, & thats only a maybe. Really frustrated my last econsult didnt even get a response when i asked for private referal letter to investigate. Cant even get near a GP so how the heck has the system got so bad its a joke peoples healths are on the line.
Visited December 2022
Gough Walk Practice has not yet replied.
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Review titled They are awful
Rated 1 star out of 5
by Atefeh Alihoseini - Posted on 08 January 2023
I completed an online consult about my continuous cough after the flu, and they sent me a message that the GP will contact me.3 days after nobody called, and my cough became worse. I called reception again & explain my symptoms, & they said today the GP will contact me, but they did not. I almost called them 1 weekend and asked for help, but their GP s never called me back! I went to the private clinic, did a chest x-ray and I had pneumonia. The antibiotic was prescribed for me by a private doctor. After that, I wrote a letter to the Gouwalk practice manager and explained what happened, but he/she never answer me ! I totally understand the NHS doctors are so busy, but this is unacceptable that they ignore the patients!! They are awful
Visited October 2022
Gough Walk Practice has not yet replied.
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Review titled Good customer service
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2022
‘Gough Walk Practice’ is an excellent GP and providing great service to the local community. I am a patient of the Gough Walk Practice since the GP service moved in the current building. The service is excellent. Dr Ali Hussain (GP Partner), Tanvir Hoque (Senior Administrator), Jackie Foster (Receptionist) and other staffs are very cordial and helpfully.
Visited September 2022
Gough Walk Practice has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2022
Dr Ali was accommodating. He assesses my mum’s medical needs very thoroughly. He was very welcoming and asked various relevant questions to mum in Bangla, which made my mum happy.
Visited September 2022
Gough Walk Practice has not yet replied.
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Review titled Excellent practice and GP
Rated 4 stars out of 5
by Rosen - Posted on 02 October 2022
On 29/09/2022 I had a review at the above practice and I wanted to express my gratitude to the GP and the staff at Gough Walk. The GP was very professional, kind, took action on the few medical issues I discussed, and gave me good and useful advice regarding my healthcare. Also, the staff at Gough Walk Practice were quick to contact me and schedule all necessary follow up appointments afterwards. Thanks again! Rosen
Visited September 2022
Gough Walk Practice has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Otis Stewart - Posted on 24 September 2022
I have had the pleasure of being a patient for over 40+ years. Since their move to Newby Place, the service/care provided has increased, from what was already a great one, to one that has consistently met my expectations. Despite the increasing problems of recruitment of Doctors, they still manage to provide care, well above the norm.
Visited September 2022
Gough Walk Practice has not yet replied.