Axbridge Surgery - Ratings and reviews
Reviews
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Review titled Needs more doctors
Rated 2 stars out of 5
by Anonymous - Posted on 08 November 2023
Cannot get a face to face appointment with a doctor. They are,however, doing well at diverting patients to pharmacists and nurses as an alternative.
Visited November 2023
Review titled Axbridge Surgery
Replied on 13 November 2023
GPs have been hard to recruit (this is a national problem). We have therefore worked hard to train all staff to signpost to other healthcare professionals who may be able to help with patients problems. These professionals are all supervised by GPs. We are also pleased to say that we will be increasing our regular GP numbers in January - we have a new GP Partner joining us and a salaried GP returning from maternity leave. Celia Townend Practice Manager
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Review titled Swift service
Rated 5 stars out of 5
by Ian Smith - Posted on 06 October 2023
I went to the surgery on 04 October and was given an appointment that afternoon. The excellent doctor diagnosed a hydrocele. An appointment for an ultrasound scan arrived on 06 October. Absolutely brilliant.
Visited October 2023
Review titled Axbridge Surgery
Replied on 09 October 2023
Thank you for your review complementing us on the excellent service you received from us, it is appreciated that you took the time to send your comments in. Celia Townend Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
Visited Wedmore surgery as we were not sure how to book a face to face appointment and the receptionist was very helpful. She not only explained the process but also booked an appointment for me.
Visited August 2023
Review titled Axbridge Surgery
Replied on 04 October 2023
We are very pleased to hear that your interaction with us at Wedmore surgery was so positive. Celia Townend Practice Manager
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Review titled Great patient service
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
I am new to the area and although I have registered online it wasn’t obvious how to make an appointment. The receptionist was very helpful and explained the process and also booked the first available appointment for me.
Visited August 2023
Review titled Axbridge Surgery
Replied on 04 September 2023
Welcome to the area - we are very pleased to hear that your first interaction with us was so positive. Celia Townend Practice Manager
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Review titled Excellent nurse treatment
Rated 5 stars out of 5
by Lorna Smith - Posted on 14 September 2023
Excellent wound care, information and advice, understanding and expectation management. All of the above given professionally and in a caring manner.
Visited August 2023
Review titled Axbridge Surgery
Replied on 28 September 2023
We are very grateful that you took the time to leave us such a positive review, which I have shared with our whole team. Thank you. Celia Townend Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anne Champion - Posted on 14 June 2023
Prompt response (ie doctor or another medical practitioner called) for both myself and another member of my family within the last week after doing two separate e-consults. My husband had the same experience earlier in the year. This triage system works well.
Visited June 2023
Review titled Axbridge Surgery
Replied on 14 June 2023
Thank you for posting such a positive review which I have shared with our team. We are pleased to hear that our triage system has worked so well for you. Celia Townend Practice Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Very smooth and well organised spring booster clinic. Being a wheelchair user they were very helpful and assisted me through the surgery with ease. Nurses explained everything clearly and were sensitive to my needs- thank you
Visited April 2023
Review titled Axbridge Surgery
Replied on 10 May 2023
it is good to hear that you had such a positive experience. After a great deal of planning we were very pleased with how our spring booster clinics ran, particularly as they operated in addition to our routine care. Celia Townend Practice Manager
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Review titled Certificate of fitness
Rated 4 stars out of 5
by Richard Kilburn - Posted on 05 May 2023
We needed proof of our fitness to go on a hot-air balloon flight. At first, the practice appeared reluctant to provide this, asking for a proforma to complete. After providing a draft letter and paying the appropriate fees, we were told it could take more than 4 weeks to provide what we had requested. With only a week to go, we were concerned we may not get it in time. However, we did get the signed letters within 2 days - in the end, a great result.
Visited April 2023
Review titled Axbridge Surgery
Replied on 10 May 2023
Thank you for your feedback - we wish you well with your hot-air balloon flight. Celia Townend Practice Manager
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Review titled Caring and Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
It is not often that I need to see a doctor quickly but when I really did need an urgent consultation I was seen that day. Caring, efficient and professional with great follow up care. Very grateful.
Visited April 2023
Review titled Axbridge Surgery
Replied on 10 May 2023
Thank you for taking the time to leave a review - it has been passed on to our team. Celia Townend Practice Manager
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Review titled First visit
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2023
Having recently moved to Wedmore I attended my first appointment with the doctor today. I was very impressed with the personal consultation and feel that at this practice you are not a number but a person. Thank you
Visited April 2023
Review titled Axbridge Surgery
Replied on 17 April 2023
Thank you for taking the time to place a review. Our patients are definitely not numbers to us and I am very pleased to hear that reflected in your first experience with us. Celia Townend Practice Manager