Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Lorraine - Posted on 31 January 2024
The staff have been really friendly and reassuring. The receptionist I spoke to was very welcoming and chatty on the phone - certainly not a robotic, scripted speech. Thank you, this makes a difference.
Visited January 2024
Axbridge Surgery has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Everyone in this practice is kind, helpful and friendly. I am so lucky to be within the area and grateful for how efficiently it is run. The receptionists are warm and knowledgeable. They will go to great lengths to help. The doctors are thorough and kind. Could not ask for more . Thank you all
Visited December 2023
Review titled Axbridge Surgery
Replied on 09 January 2024
We were all so pleased to read your review, thank you. A positive start to 2024. Celia Townend Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by James Banwell - Posted on 29 November 2023
I emailed in asking for my vaccination history and was emailed back with the document within a couple hours! Very quick service!
Visited November 2023
Review titled Axbridge Surgery
Replied on 17 January 2024
Thank you very much for your review, we hope you have a great time on your travels. Celia Townend Practice Manager
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Review titled Needs more doctors
Rated 2 stars out of 5
by Anonymous - Posted on 08 November 2023
Cannot get a face to face appointment with a doctor. They are,however, doing well at diverting patients to pharmacists and nurses as an alternative.
Visited November 2023
Review titled Axbridge Surgery
Replied on 13 November 2023
GPs have been hard to recruit (this is a national problem). We have therefore worked hard to train all staff to signpost to other healthcare professionals who may be able to help with patients problems. These professionals are all supervised by GPs. We are also pleased to say that we will be increasing our regular GP numbers in January - we have a new GP Partner joining us and a salaried GP returning from maternity leave. Celia Townend Practice Manager
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Review titled Swift service
Rated 5 stars out of 5
by Ian Smith - Posted on 06 October 2023
I went to the surgery on 04 October and was given an appointment that afternoon. The excellent doctor diagnosed a hydrocele. An appointment for an ultrasound scan arrived on 06 October. Absolutely brilliant.
Visited October 2023
Review titled Axbridge Surgery
Replied on 09 October 2023
Thank you for your review complementing us on the excellent service you received from us, it is appreciated that you took the time to send your comments in. Celia Townend Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
Visited Wedmore surgery as we were not sure how to book a face to face appointment and the receptionist was very helpful. She not only explained the process but also booked an appointment for me.
Visited August 2023
Review titled Axbridge Surgery
Replied on 04 October 2023
We are very pleased to hear that your interaction with us at Wedmore surgery was so positive. Celia Townend Practice Manager
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Review titled Great patient service
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
I am new to the area and although I have registered online it wasn’t obvious how to make an appointment. The receptionist was very helpful and explained the process and also booked the first available appointment for me.
Visited August 2023
Review titled Axbridge Surgery
Replied on 04 September 2023
Welcome to the area - we are very pleased to hear that your first interaction with us was so positive. Celia Townend Practice Manager
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Review titled Excellent nurse treatment
Rated 5 stars out of 5
by Lorna Smith - Posted on 14 September 2023
Excellent wound care, information and advice, understanding and expectation management. All of the above given professionally and in a caring manner.
Visited August 2023
Review titled Axbridge Surgery
Replied on 28 September 2023
We are very grateful that you took the time to leave us such a positive review, which I have shared with our whole team. Thank you. Celia Townend Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anne Champion - Posted on 14 June 2023
Prompt response (ie doctor or another medical practitioner called) for both myself and another member of my family within the last week after doing two separate e-consults. My husband had the same experience earlier in the year. This triage system works well.
Visited June 2023
Review titled Axbridge Surgery
Replied on 14 June 2023
Thank you for posting such a positive review which I have shared with our team. We are pleased to hear that our triage system has worked so well for you. Celia Townend Practice Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Very smooth and well organised spring booster clinic. Being a wheelchair user they were very helpful and assisted me through the surgery with ease. Nurses explained everything clearly and were sensitive to my needs- thank you
Visited April 2023
Review titled Axbridge Surgery
Replied on 10 May 2023
it is good to hear that you had such a positive experience. After a great deal of planning we were very pleased with how our spring booster clinics ran, particularly as they operated in addition to our routine care. Celia Townend Practice Manager