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Appointment booking

What is Choose and Book?

If you have been referred by your GP for an appointment with a healthcare provider, you may be able to book your appointment with Choose and Book. Most services are available via Choose and Book. You can choose the date and time of your appointment and your GP may be able to book your appointment there and then.

However, you have the right to think about your choices, compare different options and book your appointment at a later stage. If so, you’ll be given an appointment request letter, which includes your unique booking reference number, NHS Number and a list of hospitals or clinics to choose from. In addition you'll be given a password, which allows you to book your appointment via Choose and Book either over the phone using The Appointments Line 0345 6088888 or log in to Choose and Book online.

Choose and Book will also give you the ability to:


  • plan and manage your appointments around any existing appointments, if you are currently undergoing treatment
  • fit your treatment in with your other commitments, at home and at work
  • choose appointments that fit with your carer's schedule
  • check the status of your referral and change or cancel your appointments easily, either over the phone or online

Speak to your GP about your choices and read the section about choosing a hospital for more advice.

More than 90% of healthcare providers allow you to book your appointment through Choose and Book online or via The Appointments Line. Where this is not possible, this will be indicated on your Appointment Request letter by a picture of a phone next to the relevant provider. You or your GP will then have to book directly with the hospital or service using the phone number indicated on the letter. 

More information about how to use Choose and Book can be found in the FAQ section. If you can’t find the answer to your particular question in the FAQ section, or you want to raise any concerns, you can contact Choose and Book:

  • via The Appointments Line (TAL) Customer Services line on 01908 259896 (Monday to Friday 9am-5pm, excluding bank holidays).
  • via email:


The 2 comments posted are personal views. Any information they give has not been checked and may not be accurate.

NYC01 said on 14 April 2015

I have found the choose and book system to be a complete waste of time. I initially tried to book on the phone only to be told no appointments had been released to the Appointments Centre by the hospital my GP had referred me to. They said they would send my details to the hospital. After waiting and hearing nothing I contacted the hospital direct and was told again no appointments had been released. Eventually I received an appointment through the post only to receive a cancellation letter for the said appointment the next day. I rang the appointments line again to be told I am on a waiting list, how long they didn't know and I would be contacted in due course. I returned to my GP who booked me an appointment in a different hospital whilst I was in the surgey which has now been cancelled, this time after 2 weeks. Upon ringing the appointment line again I was told the appointment "was meant for someone else" and had been cancelled. I am now on their waiting list wondering how the appointment was "meant for someone else" if it was there for my GP to book.

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jonnyg said on 10 April 2015

This website is very hard to use why is this so the dvla website you put your ref number in and hey presto your where you need to be unlike this site nightmare going on phone now.

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Page last reviewed: 27/03/2015

Next review due: 27/03/2017

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