Patient Online - Access GP online services

Many GPs offer online services to their patients and since April 2016 all GPs should provide their patients with online access to detailed information in their GP record.

Online services do not replace traditional ways of contacting your GP practice, over the phone or in person. They simply offer additional ways to interact with your GP, making it easier and more convenient.

For example, you can book and cancel appointments any time of the day, order your repeat prescription from home or at work, save yourself a trip to the GP practice, or look up your medications online.

In return, it's hoped the services will free up phone lines for people with no internet access, and enable GP practices to manage appointments and telephone calls more efficiently.

There are currently three transactional services available:

  1. Booking appointments
  2. Repeat prescriptions
  3. Access to GP records

Watch the video below and learn how Ingrid benefits from 24/7 access to her online GP records. For more videos about GP online services, browse the Patient Online playlist on NHS England’s YouTube channel

Patient Online: the advantage of 24/7 access to your online GP records

Ingrid talks about 24/7 access, sharing her records with other clinicians, and how online record access makes her feel safe.

Media last reviewed: 25/04/2016

Next review due: 25/04/2019


For more detailed information about the Patient Online services download the:

How can I find out what online services my GP practice offers?

Example image for GP online services listed on a GP profile on NHS ChoicesYou can find out what online services are provided by your GP on this site. Simply look up the GP practice using the services near you facility.

Each available service is listed under "online facilities" on the "overview" and "facilities" pages of the GP profile (see example image).

You can log into online services directly from NHS Choices. Alternatively, you should check with your GP practice.

How do I register for a service?

If you wish to use the online services, you'll need to register first.

Registration for online services is separate from registration with a GP practice. GP online services are provided by different providers. This means the online interface may vary depending on which one your GP has chosen.

The four most commonly used systems are:

To register, you have to speak to your GP practice in person and request a registration letter, which will enable you to set up a full account. Enter the details from the letter into the online registration form. This registration method ensures your identity can be verified by your GP practice and your personal details cannot be accessed by others.


I'm not good with the internet – where can I get help?

There are a number of different services for people who need internet training such as UK online centres. Others are provided by local authorities, colleges and charities. The best place to start would be your local library. On this site we created simple tips and instructions that can help you to become a more confident internet user, including how to keep yourself and others safe online.


Page last reviewed: 07/09/2015

Next review due: 07/09/2017