VITTORIA MEDICAL CENTRE

Telephone: 0151 647 7321
Address: Vittoria Medical Centre, Vittoria Street, Birkenhead, CH41 3RH
Website: Website address not added

4.5 out of 5 stars

Based on 2 ratings for this GP surgery

News:

  • Action Plan
  • Minutes of patient participation group
  • Minutes of patient participation group

Overview

Due to a contractual requirement we have to inform all patients of their named GP.  This will not change the level of care you receive and you can make an appointment with the GP of your choice at the practice

Please can you let the surgery know if you are a carer or are cared for.

Please can you let the surgery know if you are or ever have been in the armed forces or TA.

 

Opening times

Reception times

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday Closed
Sunday Closed

Surgery times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Last verified on 23/03/2015

Doctors

  • Dr Robert Peter Broadbelt
  • Dr S Shetty

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 1 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online
  • Online access to view test results is not available Online access to view test results

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: HSCIC

FAQ

Please phone the surgery to book your flu appointment if you have a chronic disease or are over the age of 65. Do not wait for an invite as we will once again not be posting any this year. Clinics start on 22.9.2015

Services

We will be going live with Electronic Prescribing on May 28th 2014. For more details please phone the surgery.

Electronic Prescription Service logo

Latest news

Action Plan

Action Plan for PPG for the year 2014/15

Last updated on 23 March 2015.

Minutes of patient participation group

Associated document

Minutes of patient participation group (.rtf, 17.13 KB)

Last updated on 29 March 2012.

Minutes of patient participation group

Associated document

Minutes of patient participation group (.rtf, 17.13 KB)

Last updated on 29 March 2012.

Minutes of patient participation group

Associated document

Minutes of patient participation group (.rtf, 17.13 KB)

Last updated on 29 March 2012.

WGPCC Patient Council Minutes

Associated document

WGPCC Patient Council Minutes (.doc, 383.5 KB)

Last updated on 29 March 2012.

WGPCC Patient Council Minutes

Associated document

WGPCC Patient Council Minutes (.doc, 383.5 KB)

Last updated on 29 March 2012.

WGPCC Patient Council Minutes

Associated document

WGPCC Patient Council Minutes (.doc, 383.5 KB)

Last updated on 29 March 2012.

PPG 27.7.2015

PATIENT PARTICIPATION GROUP MEETING

FRIDAY 31ST JULY 2015

 

It was asked of everyone at the meeting if they had anything to bring to the group to improve upon our services to patients etc.

The Choose and Book system of referrals was brought up.  We are getting a lot of complaints from patients regarding referrals sent via The Choose and Book System.  It was explained by myself a few of the outlining problems arising one of the problems is that patients can only be booked onto the system up to short distances in the future if there are no appointments during this time the patient is deferred to provider. This means that they are sent to that particular specialist department to be triaged. The patient receives a letter (automatically sent from a national centre) informing them to get in touch with their GP if they have not received an appointment by a certain date.  This confuses the patient who then unnecessarily books an appointment with their GP.  This is a waste of GP appointments as patients, just need to be told, to wait to receive their appointment.  To help resolve this we are now handing out information leaflets telling the patient this at the point of the GP referring them.  We have also been told the average waiting time for appointments is about 18 weeks, when first the GP is requesting an appointment the wait time is always incorrect and usually a lot less than this.  One patient has been given a 6 month wait for ophthalmology?  Also letters regarding appointments are frequently not being sent correctly, patients are being sent appointment dates after the appointment date, cancellation letters for their appointments are being sent followed by letters that they have DNA.

It was decided by the group that I will keep a list of all complaints regarding Choose and Book and ask Janine the practice manager to take this to a Practice Managers Meeting. We would like to put forward a proposal for the automated letters to be cancelled or changed as to make more sense for the patients.  Appointments need to be available on the Choose and Book System for longer times into the future with extra clinics to cope with the demand.  Something also needs to be done about the incorrect appointment information being sent out to patients.  Patients are also becoming frustrated trying to get through on the phone line this is something else that could be improved upon.

A patient brought to the meeting information of a support group called Defend the NHS with a couple of e-mails if anyone is interested in joining.

Celia.ruth.kelly@fsmail.net

kevin@kevindonovan.co.uk

For those patients who are not on the internet please phone Kevin on:- 07768671541

 

 

It was discussed that in order to help reduce waiting times in clinic it was felt that if patients have more than one problem to discuss with their GP or practice nurse if it is going to take more than ten minutes please could they make a further appointment this applies especially to emergency clinics.  We thank you for your help in this matter.

If anyone is interested in joining our Patient Participation Group please phone the surgery on 647-7321 and ask for Denise.

Our next meeting will be held in the autumn.

 

 

 

 

Last updated on 04 August 2015.

minutes of meeting

Minutes of meeting for patient group March 2015

Last updated on 23 March 2015.

minutes of meeting

minutes of meeting for patient group for october 2014

Last updated on 23 March 2015.

minutes of meeting

minutes of meeting for patient group july 2014

Last updated on 23 March 2015.

MINUTES OF MEETINGS

Minutes of meetings for patient group for the year 2014/2015

Last updated on 23 March 2015.

Location

On street parking is available immediatly outside of the medical centre.  The centre is midway between Conway Park and Birkenhead Park Merseyrail Stations, each about a ten minute walk away.  We are a ten minute walk away from Birkenhead Bus Station, please phone Merseytravel for service information.

 

Last updated on 30 September 2014.

Patient Group Minutes 6.5.14

Minutes of meeting with patient participation group on 6th may 2014

Associated document

(application/vnd.openxmlformats-officedocument.wordprocessingml.document, 14.54 KB)

Last updated on 07 August 2014.

Patient Group Minutes of Meeting 25.7.14

Minutes of Patient Group Meeting for 25TH OF July 2014

Associated document

(application/vnd.openxmlformats-officedocument.wordprocessingml.document, 14.58 KB)

Last updated on 07 August 2014.

PPG Minutes 6.5.14

minutes of Patient Group Meeting

Associated document

PATIENT MINUTES 6.5.14.docx (.docx, 14.55 KB)

Last updated on 29 May 2014.

NEWSLETTER

Spring Newsletter 2014

Associated document

newsletter2WORK.docx (.docx, 16.79 KB)

Last updated on 29 May 2014.

Minutes of PPG Meeting 28.11.13

Minutes of PPG Meeting 28.11.13

Last updated on 25 March 2014.

Minutes of PPG Meeting 28.11.13

Minutes of PPG Meeting 28.11.13

Associated document

Minutes of PPG Meeting 28.11.13.docx (.docx, 14.76 KB)

Last updated on 25 March 2014.

Minutes of PPG Meeting 24.2.14

Minutes of PPG Meeting 24.2.14

Associated document

Minutes of PPG Meeting 24.2.14 (.docx, 15.91 KB)

Last updated on 25 March 2014.

PPG Minutes 5.7.13

Minutes of the patient group meeting 5.7.13

Associated document

minutes ppg 5.7.13.docx (.docx, 15.31 KB)

Last updated on 25 March 2014.

PPG Report and Action Plan 2014

PPG Report and Action Plan

Associated document

PPG Report 2014.doc (.doc, 168.5 KB)

Last updated on 25 March 2014.

PPG Report and Action Plan 2013

Patient Participation Group Report and Action Plan

Associated document

ppgreport.doc (.doc, 116 KB)

Last updated on 28 March 2013.

Key facts

Registered patients

4931patients

Friends and Family Test score: General Practice

100%Patients recommend this practice. 5 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
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Latest reviews of this gp practice

vittoria medical centre

My family and myself have been a patient at this surgery for many years and had the best treatment you could have. My doctor is so patie...

15 January 2015

Great

I have been a patient at this surgery all my life. No complaints what so ever. Each individual doctor at the practice offers their own un...

27 August 2014

Professional and friendly practice

I have been at this practice for 40 years I have no complaints would recommend to anyone thank youPractice under going refurb at presentT...

3 January 2013

Good Doctor

I find the doctor I see at this practice to be a very intensive Dr. When ever I have to see them they are always warm and welcoming and m...

31 October 2012

Terrible

NothingEverything. My partner has been at this practice for many years and has nothing but problems with it. from unsympathetic doctors w...

25 September 2012

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 04 August 2015.

Information supplied by NHS Wirral CCG