Dr Mirza & Dr R Kukar (Partner)

Telephone: 020-8749-4141
Address: White City Health Centre, Australia Road, Shepherds Bush, London, W12 7PH
Website: Website address not added

3 out of 5 stars

Based on 4 ratings for this GP surgery

Overview

Patient Participation Group

We are keen to ensure our patients are involved in decisions about the range and quality of services we provide and their views are considered in future development of the practice.

To initiate this we invited patients to join our Patient Reference Group (PRG) to enable us to meet with a small group of patients who could highlight areas of improvement not only for themselves as individuals but the wider patient population.

Following our meeting with the PRG we carried out a patient satisfaction survey at the practice to obtain opinion of our wider registered population.  The survey questionnaire highlighted areas previously discussed with our PRG.

Having analysed the results, below are some key concerns raised by patients and intended actions by the practice.

Late afternoon/evening appointments are difficult to book

Action

Our intention is to increase access, including additional appointments, when we relocate to the new White City Development (Park View Health Centre) in May 2014

Patients should be informed when being booked with a nurse rather than a GP

Action

In future reception and admin staff will inform patients at the time of booking an appointment whether their appointment is with the GP or the Nurse Practitioner

There should be more than one receptionist on duty

Action

Our intention is to increase access and ensure Donna is supported by additional staff when we relocate to the new White City Development (Park View Health Centre) in May 2014

The 48 hour collection period for repeat prescriptions should not be rigid as at times patients have forgotten and need their medication

Action

Our existing policy enables prescriptions to be issued sooner than 48 hours in cases of emergency; however, we will ensure our reception and admin staff members are aware of this.

Opening times

Reception times

Monday 09:00 - 18:30
Tuesday 09:00 - 18:30
Wednesday 09:00 - 18:30
Thursday 09:00 - 18:30
Friday 09:00 - 18:30
Saturday 10:00 - 14:00
Sunday Closed

Surgery times

Monday 09:30 - 13:0016:00 - 18:00
Tuesday 09:30 - 13:0016:00 - 18:00
Wednesday 09:30 - 13:0016:00 - 18:00
Thursday 09:30 - 13:00
Friday 09:30 - 13:0016:00 - 18:00
Saturday Closed
Sunday Closed

Last verified on 19/12/2013

Doctors

  • Dr Ravi Kukar

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 0 female GP

Additional languages spoken

Hindi, Punjabi

Online facilities

  • Online appointment booking is not available Online appointment booking
  • Order or view repeat prescriptions online is not available Order or view repeat prescriptions online
  • Online access to medical records is not available Online access to medical records
  • Online access to view test results is not available Online access to view test results

This GP does not currently offer online services. Find out more about accessing online services.

Data source: HSCIC

Latest news

My Health London Logo

If you wish to view more information about this practice, including additional outcome standards, please go to the myhealthlondon website

Last updated on 28 June 2012.

We are currently accepting new patients

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Latest reviews of this gp practice

Great surgery

I have been attending this surgery for a few years now. Since having my last two children I have noticed how much care and attention my f...

15 June 2013

Bad services

the practice nurse are not helpful and the services are very poor is very disgusting and slow, when you go to do blood test they would a...

8 February 2013

very very rude and unprofessional

yesterday morning i called in the surgery 09.30am, to see the doctor, was told that i have to leave my details and they will call me , ...

29 January 2013

Nightmare recently, very badly run surgery.

Nothing.Dreadful place recently. .Receptionists are rude. Doctor rarely attends the surgery and never on Saturdays even though they cla...

16 July 2012

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Key facts

Would recommend the surgery

68.6% - In the middle range

More on how we perform

Nearby Branches

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Last updated on 27 March 2014.

Information supplied by NHS Hammersmith And Fulham CCG