UXENDON CRESCENT SURGERY

Telephone: 020 8904 3883
Address: 1 Uxendon Crescent, Wembley, Middx, HA9 9TW
Website: www.uxendoncrescentsurgery.co.uk

4 out of 5 stars

Based on 7 ratings for this GP surgery

FAQ

How to get travel vaccinations

We offer most vaccines for foreign travel (we no longer offer yellow fever). For all advice and information regarding vaccinations for foreign travel please make an appointment with our practice nurse 4-6 weeks before departure so that immunisation can be completed. Please note that not all travel vaccinations are free of charge

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry ensuring you see the most appropriate clinician. Anything that is discussed with the receptionts or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you.

Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

These are for patients who are disabled or housebound or too ill to come to the surgery. Requests for visits should be made between 9.00 and 10.30am. Please note most problems are best dealt with at the surgery where there is access to appropriate facilities and a home visit may not be granted automatically: the doctor may return your call to discuss and assess your situation. He/she will then decide whether your problem can be resolved with telephone advice or whether you need to be seen, either by attending the surgery or being visited at home.

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 020 8904 3883. Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on 020 8904 3883 and follow the instructions. You will be put through to "Harmoni" who provides the 'out of hours' service. Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. The nearest walk-in centre is located at Wembley Centre for Health and Care, 116 Chaplin Road, Wembley HA0 4UZ. Tel No. 020 8795 6270 Monday - Friday 10.00am-7.00pm. Alternatively Edgware Community Hospital is open 7 days a week 7.00am-11.00pm Tel. No. 020 8732 6459. NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

Why might it be difficult to get an appointment

The surgery is particularly busy when the telephones are switched over at 9.00am. If your appointment is not urgent try to book a routine appointment after 10.00am up to 2-4 weeks in advance. We monitor patients who failed to turn up for their appointment and last year on average 43 patients every month made an appointment and failed to keep it. Please cancel your appointment as soon as you know you cannot keep it so we can then offer it to another patient.

How to make an appointment

For appointments please ring the surgery on 020 8904 3883. The telephones are switched over at 9.00am and remain open until 6.00pm. We offer a mixture of pre-bookable appointments up to 2-4 weeks in advance, as well as same day appointments. However, if all pre-bookable appointments have been taken then you will need to ring the surgery on the day. If you cannot keep your appointment please cancel it as soon as possible. This practice records all instances where a patient does not attend an appointment and if you do not keep three appointments without cancellation you will be informed that this is unacceptable and may be asked to find another practice. Appointments are booked at 10 minute intervals but some patients may take longer and the surgery may not run to time and we would ask patients to bear that in mind. We are also offering an early Monday morning commuter clinic between 7.00 - 8.00am for working patients who find it difficult to see a doctor during normal surgery hours.

How to get your test results

On average please allow 10 working days for your test results to come back from the hospital unless your doctor has advised otherwise. Please note that X-ray results take a little longer, usually 14 days. For your test results please telephone the surgery on 020 8904 3883 between 2.00 and 4.00pm any day but Thursday as this is our half day closing. Sometimes we cannot always give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment. WE WILL ONLY GIVE RESULTS TO THE PERSON WHO HAS THE TEST

Last updated on 28 June 2012.

Information supplied by NHS Brent CCG