The Nunhead Surgery

Telephone: 020 7639 2715
Address: 58 Nunhead Grove, London, london, SE15 3LY
Website: http://www.nunheadsurgery.co.uk/

4.5 out of 5 stars

Based on 30 ratings for this GP surgery

FAQ

Instructions on what to do with the registration form

If you want to join the practice please complete a registration form which you need to collect from reception. Please bring the completed form along to reception with your proof of address, photo I.D and medical card if you have it. The information on the medical card will speed up the process of getting your records from your previous practice. Once you have been accepted as a patient your medical records will be transferred to us and a new medical card will be sent to your home address. You do not need to inform your existing practice that you are moving, although it may be courteous to do so.

 

 

 

 

 

 

 

 

 

 

 

How to make an appointment

How to see a doctor

You can book to see a doctor up to a week in advance or by calling as near as possible to 8:00am on 

the day.

Surgeries run each morning 9am – 1120am and evenings between 330pm – 6pm. Tuesday until 

730pm. 

Please Telephone the surgery at 8:00am to book an appointment on the day.

You may ask to be seen by any of the doctors on duty but if you wish to be seen urgently you may not    be able to see the doctor of your choice. If you have an acute illness or an immediate problem which 

cannot wait for an appointment, a doctor may see you, as an emergency.

If you prefer you can also choose to speak to a doctor.

You can request a telephone consultation and we will give you a time to phone back.

If you cannot keep your appointment please let us know as soon as possible so   that it can be offered to another patient.

 

 

 

 

 

How to see a nurse

Remember that a nurse may also be able to help you with your medical problem and can see you for a wide range of conditions. She will always refer your problem to the doctor if necessary. Nurse appointments can be booked in advance and are, typically, available between 9.00am-11.00am and 1.00pm-6.00pm. Tuesday until 7.30pm

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How to register

We can only accept new patients who live in our practice area. If you live in our catchment area (please call 0207 639 2715 and speak to reception) you can register with the practice.

Please bring in proof of your current address, photo I.D, old GP details including their postcode and if you have recently arrived in the country, details of your visa entry permissions.

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on [0207 639 2715]. Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please Seldoc on 0208 693 8066. the answering service will contact the doctor on-call for you.

Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.

The nearest NHS walk-in centre is located at [insert address and telephone number]. NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

How to get travel vaccinations

            Travel vaccinations

 

By appointment only, with the Practice Nurse.

Please allow at least 1-2 months before departure to plan your course of Travel Vaccinations.

 

 

How to get a prescription

If you think you may need a prescription medicine, please make an appointment with the doctor. Our practice nurses can also issue prescriptions for common ailments. If you have previously been given a prescription for a straightforward condition, such as hay fever, we may be able to issue a prescription after a telephone consultation. Please ask the receptionist. Your local pharmacist should be able to give you advice for non-prescription medication.

How to get a repeat prescription

 

You will also be given a repeat prescription request form. Please use this form and tick the items you need or write with your name and address on a piece of paper stating which medicines are needed.

 

1.       We are able to accept e-mail requests for repeat prescriptions. Please call reception for further details. We do not take requests for repeat prescriptions by telephone, fax or text message.

 

2.       You can bring in or post your repeat prescription request to the surgery.

 

3.       Enclose a stamped address envelope if you would like your prescription posted back to you.

 

4.       Your prescription will be ready after 48 hours.  For example, prescriptions received at the surgery on a Monday will be ready for collection after 4.00pm on Wednesday.

 

5.       Please order your repeat prescription well before you run out of your medicine.

 

6.       Please try to order all your medication at the same time.

 

7.       Contraceptive pill prescriptions cannot be repeated without an appointment with a doctor or nurse.

 

8.       If you would like your repeat prescription collected from the surgery and made up for you at Sheel Pharmacy or Kristal Pharmacy, please ask the pharmacy to collect it from the surgery on your behalf. Please mark your request “to Sheel” or “to Kristals”.  Both pharmacy’s now offer a home delivery service for people who have difficulty getting out.

How can patients have their say

We aim to provide a high quality general medical service. If for any reason you are not happy with the service provided, please talk to a member of staff or pick up a feedback form from Reception. This will be passed to the Practice Manager for her response.  We will attempt to deal with the matter as quickly as possible through our Practice Complaints Procedure. Please ask for complaints leaflet.

If you don’t feel comfortable raising your concern with us, you can contact Patient Advice and Liaison Service (PALS) on 0800 58 77 170 instead.

 

As a patient of this practice you may be asked to complete a questionnaire to find out your views on our services. If you receive one please complete it as your views are important to us.

 

Change of patient's personal details

If you change your name, address or contact details (such as your telephone number), please let us know as soon as possible so that we can update our records.

If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.

When should I see a nurse?

Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, travel vaccinations, immunisations and so on). You can expect to see a nurse within one working day and all of them are qualified to prescribe from a range of medicines. Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease. (Each of our nurses specialises in a different area, so you need to book ahead with the most appropriate person). Our reception staff will be able to advise whether a nurse appointment is appropriate.

Nursing care at home

The District Nurse team, based at Townley Road Health Centre, is responsible for nursing care in the community.  Arrangements can be made through a doctor or nurse for the District Nurses to visit you at home. You can also self refer, by contacting the team on 020 3049 7573.

Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you.

Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter.

NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient (by 2010), to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared. In future you will be able to access your own record online at www.healthspace.nhs.uk.

Policy on violent or abusive patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Our approach to your healthcare

What the patient can expect from us ·

Patients’ medical conditions will be managed to the highest standards defined by the professional. · We will treat patients with courtesy and consideration. · Patients will receive appropriate information about their condition and treatments. · We will educate patients on health care matters wherever possible. · All staff will be encouraged to pursue appropriate further training. · The partners will work in the best interests of patients when dealing with the Primary Care Trust or local or regional planning issues. · We will involve our local community in planning and implementing changes to medical services wherever possible.

What we expect from our patients · You are asked to treat all staff with courtesy. Practice staff have the right to care for you and your family without fear of being attacked or abused. We operate a ‘zero tolerance’ approach to physical or verbal abuse and will take legal action when appropriate. ·

You should attend appointments on time. · Appointments are for one person only. Additional appointments should be made for more than one person. ·

You are responsible for your own health and the health of your children. Please work with us to try to keep healthy. · Requests for non-urgent help and advice should be made during surgery hours. ·

Home visits should only be requested by seriously ill or housebound patients. Most medical problems are better dealt with in the clinical setting of a surgery or hospital. · Requests for visits or advice at night should be for emergencies only. ·

Some problems can be solved without the use of medication. Please do not always expect a prescription.

Patient's rights and responsibilities

As a patient you have the right to:

a) be registered with a named doctor

b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent)

c) receive emergency care

d) receive appropriate drugs and medicines

e) be referred for specialist or second opinion if they and GP agrees

f) see your medical records or a copy, subject to certain laws

g) know that by law, everyone working for the NHS must keep the contents of your medical records private.

With this rights come responsibilities for the public. That means being:

a) courteous to staff at all times

b) as prompt as possible for all appointments

c) responsible for cancelling appointments in adequate time.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How to get a health checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.

Last updated on 28 June 2012.

Information supplied by NHS Southwark CCG