WASHWAY ROAD MEDICAL CENTRE

01619624354 67 Washway Road , Sale, Cheshire, M33 7SS
http://www.wrmc.org.uk/

4 out of 5 stars

Based on 17 ratings for this GP surgery

News:

  • Our GP training activities
  • Online services update
  • Practice leaflet

Overview

We aim to provide our patients with a high standard of medical care in a caring and professional manner. The ethos of our practice is to treat others how we ourselves would wish to be treated and we respectfully ask that you do the same.

Up-to-date news about current health-related activities at the surgery is featured in our quarterly newsletter "Surgery Snippets", available via our website www.wrmc.org.uk.

As an approved teaching and training practice, ongoing education is key:

 * for ourselves - to keep up-to-date with treatment choices & good practice;

 *  for our patients - to enable them to benefit from good quality advice, treatment & supported self-care; &

 * for the doctors & students we teach - to develop good habits & safe working practices.

To this end, we have extended our ethos to include "... and to educate others to sustain good quality patient care."  We also value your help and support with the doctors and students we train – real patients talking to our students about their health problems provides a valuable learning opportunity, very different than textbooks!

As good communication is at the heart of the personal service we provide, we also value your feedback [see Friends & Family Test topic] and use this to constantly review and improve our services to you.  During the time you’re registered with us, if you have any suggestions about how we might improve our services for you (within the resources we have available) then please share these with us; we are happy to hear and consider your suggestions. 

We look forward to working with you and in your best interests to improve or manage your health needs, keeping you as healthy as possible.

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 07:15 - 13:0014:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:00 - 19:00
Tuesday 08:00 - 19:00
Wednesday 07:15 - 13:0014:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Out of hours

Our website www.wrmc.org.uk gives information about healthcare options whilst we are closed; or ring the practice on 0161 905 4711 to hear a recorded message. For conditions that cannot wait until we re-open, during weekday evenings from 18:30 until 08:00 and throughout weekends and public holidays. Contact NHS 111 by dialing 111.

Alternatively, the nearest NHS Urgent Care Centre [0161 746 2619] is within the grounds of Trafford General Hospital & open daily 08:00 - 20:00 daily. Patients can attend without an appointment for non-life threatening conditions which require urgent help.

Last verified on 01/11/2016

Additional information

We are closed for staff training each Wednesday lunchtime 13:00 - 14:00 [except for Wednesdays after a bank holiday Monday, when we remain open].

Doctors

  • Dr. Hilary Frances Simonton
  • Dr. Geraldine O'malley
  • Dr. Mark Alfred Jarvis
  • Dr. Robert John Parks
  • Dr. Helen Catrin Wilkinson
  • Dr. Joanna Louise Burgess
  • Dr. Jayne Elizabeth Clarke
  • Dr. Graeme Robert Paul Ferguson
  • Dr. Kate Louise Howard

To read more about us and to find other staff members please view our staff page.

GPs at this practice

3 male and 6 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

Our GP training activities

Our practice is approved to train fully qualified hospital doctors to become GPs. Dr Simonton and Dr Wilkinson are our GP trainers and supervise the GP registrar & pre-registrar for the 12 or 6 months they are learning with us about practising family medicine. As part of this training, we sometimes ask for our patients’ agreement for the communication part of the consultation to be videotaped. Your wishes are always respected and all recorded information deleted after review.
We also teach newly qualified doctors about general practice as part of their overall medical training. To do this properly, they need adequate clinical and educational supervision. Drs Ferguson, O'Malley & Burgess are the tutors for our Foundation Year 2 doctors, who are placed with us in blocks of 4 months at a time.
Dr Howard is responsible for teaching undergraduate medical students during their earlier years and this often entails them meeting patients with specific medical conditions linked with the topic they're studying at the time. All patient contact is useful to them (rather than just textbook learning) and allows them to improve their consultation and questionning skills. We often request that some of our patients help with our medical students' training, and are really grateful for this!
We are proud to have been awarded a silver certificate in excellence for medical student teaching during the year 2014/15 & again in 2015/16 by Manchester Medical School. Hopefully we may have inspired some of these students to consider a future career in general practice!
Overall, our training activities bring fresh skills, up-to-date thinking and enquiring minds to our practice. Sometimes, our learners needs may slightly impact on your ability to see your usual GP as quickly as you would like. We hope you understand the reasons for this and we always aim not to reduce the overall number of appointments available as a result of our training and teaching activities.

Last updated on 01 November 2016.

Online services update

We have now added the facility for patients to book a range of appointments online and access summary medical information online from their records. Patients have been able to order their repeat prescriptions online since 2007 and this is a real time-saving, safe and responsive service, allround.

To sign up for any or all of the online services, patients must produce formal, photo evidence of their identity and current address, in person, at reception.  We will make alternative arrangements for access, for patients who are housebound.

In February 2015 we went live with the Electronic Prescription Service - transmitting patients' prescriptions electronically to their pharmacy of choice, where this had been pre-arranged by the patient.  This again, has been time-saving and safe; many patients feeding back their appreciation that their prescriptions have been ready and waiting on arrival at their usual pharmacy. 

Patients are able to continue collecting paper prescriptions, just as before, should they prefer this. They can also change their nominated pharmacy at any time by speaking to the pharmacy, directly. 

 

Last updated on 04 May 2016.

Practice leaflet

Our practice leaflet gives patients clear information about the services we provide and how best to use them.  We regularly update information, so if you become aware of any changes, please let us know so we can amend.

Associated document

Practice leaflet to view (.pdf, 105.49 KB)

Last updated on 18 July 2013.

Registration application form GMS1

Please complete the GMS1 form in full & sign at the bottom.  In particular, we need full details of your current & previous address including postcodes, along with all previous surnames. 

There's information on the back to enable you to opt into organ donation if you wish.

Associated document

Registration form GMS1 (.pdf, 40.93 KB)

Last updated on 22 May 2013.

New patient questionnaire (pdf version)

As part of your registration with the practice, we'd like you to complete a new patient questionnaire, so we hold basic details about your current health and lifestyle and contact details.  Bring it to reception with your GMS1 registration form and evidence of identity & address. Once you've registered with us, your existing medical records will automatically transfer, though this can take several weeks.  We may contact you to make an appointment with one of our GPs or nurses, if we need to assess your health and/or medications; alternatively you may book an appointment with one of our clinicians, on request.

If you are on repeat medication, it is very helpful if you supply us with a copy of your repeat prescription re-order slip too, so we may contact your previous practice as needed, in advance of you needing your next prescription.

 

Associated document

New patient questionnaire (.pdf, 18.39 KB)

Last updated on 12 January 2016.

Other local health resources

If you are looking to registrer with a GP and are living outside our registration boundary area, then there are other local GP surgeries you can approach instead. Find contact details for these other local NHS services in the "local health services" document attached.

Associated document

local health services info (.pdf, 26.97 KB)

Last updated on 01 November 2016.

Complaints leaflet

Our ethos is to treat others as we ourselves would wish to be treated. If you think we've not reached this standard then please let us know at the practice. Your feedback is helpful in giving us the opportunity to improve patient services or explain about the care we have provided in more detail or reflect and learn - as necessary.

If you are complaining on behalf of someone else, then we will need their written permission to respond fully to you. Information as below.

Associated document

complaints leaflet + consent (.pdf, 79.03 KB)

Last updated on 01 November 2016.

Care Quality Commission routine inspection

Our services were inspected during a routine CQC visit in February 2016. Overall, they deemed our services to be good.  Their report can be downloaded below.

Associated document

CQC final report 19 Feb 2016 (.pdf, 313.75 KB)

Last updated on 04 May 2016.

Summary Care Record (SCR) information sharing

SCR opt out form

The medical record held by your GP is the most complete single source of information about your health.  Information is held securely and confidentially. Plans are gathering pace in this area to allow some of this information to be accessed by hospital A&E departments and out-of-hours GP services, in an emergency and with your consent.  Currently, this would only be basic information about prescribed medication and any drug allergies, along with your name, address and contact details.

Registering with the practice will automatically generate a "Shared Care Record" for you.  Should you not wish to have your information shared in this way, please complete an SCR opt-out form and hand this in to reception so we can update your medical record with your wishes.

Associated document

SCR info leaflet for patients.pdf (.pdf, 1.17 MB)

Last updated on 16 December 2013.

Care.data NHS England's information sharing programme

In addition to each individual patient's, centrally held Summary Care Record, NHS England will start a programme of extracting health information from a variety of sources, early in 2014.  Anonymous information from patients' medical records, hospital admissions, prescribing and other statistics across the whole of England will be combined - with a view to improving health outcomes, reducing local health inequalities and improving patient safety. 

Like the SCR, once you register with a GP surgery some of your medical information (but not your name and address) will be extracted and used - unless you tell us you do not want this to happen.  More information can be found within NHS Choices at: www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/care-data.aspx and in our version of this leaflet below which also explains how you can opt out of this programme, if you wish.

Associated document

Data sharing options form (.pdf, 15.95 KB)

Last updated on 16 December 2013.

Friends & Family Test feedback

In line with other NHS healthcare services, active feedback using the Friends & Family Test is now being promoted in GP surgeries.  This gives patients and/or their carers opportunity to give feedback about the services they have experienced at their GP practice, by answering the question "How likely are you to recommend our GP practice to friends and family who needed similar care or treatment?" Scores range from 1 [extremely likely] to 5 [extremely unlikely] and there is opportunity to submit comments in support of the score. 

To gain as much timely feedback as possible, our practice is sending the question to patients via text message, following their appointment. For patients who wish to give feedback about other services we provide or who do not receive text messages, forms [in a range of languages] are available for completion at reception; staff can help you with this if needed.

Alternatively you can download a form for completion below and post/drop it into the surgery.

Scores are collated monthly and submitted to NHS England and will shortly be displayed on NHS Choices.

Comments are reviewed monthly and discussed at practice meetings. Areas for ongoing improvement are considered and we will be featuring feedback about these in future editions of our quarterly newsletter "Surgery Snippets".

Associated document

Friends & Family card English (.pdf, 73.72 KB)

Last updated on 07 May 2015.

Key facts

Registered patients

15387patients

Friends and Family Test score: General Practice

96%Patients recommend this practice. 435 responses.

More on how we perform

We are currently accepting new patients

Please check your address falls within our inner catchment area OR you are living at an address where we already provide services. Whilst patients may soon be able to request registration with any practice, we do not have the capacity to register patients living outside of our catchment area. You can download the GMS1 registration form AND a new patient questionnaire from this site or call into reception for more information. Please also read the two information sharing leaflets: about the Summary Care Record (SCR) and the HSCIC's care.data programme. Patients will automatically be included in both of these data sharing arrangements unless they actively choose to opt out (forms below). All new applicants to the practice will be asked to provide evidence of their identity and current address at the point of registration. Any queries, please ring us on 0161 962 4354.

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Latest reviews of this gp practice

Sympathetic GP

The GP I spoke to was very sympathetic and helpful in response to to my panicked state about my mother who has Alzheimer's and has deteri...

21 September 2017

not just another caller

2 years ago my youngest son (22) had some bad news and was informed that he will need major heart surgery ever since that day we have rec...

27 July 2017

Brilliant surgery, thank you

I am so sorry to be having to leave WRMC due to moving out of the area. Having been a patient for 5 years I have found the reception team...

6 July 2017

Fantastic surgery

I feel very fortunate to be a patient at this surgery and am surprised by some of the negative reviews. The reception staff have alw...

7 April 2017

getting an appointment should not be so difficult

I have been a patient of this practice for a few years now and never had problems until the last 6 - 12 months. First issue is getting th...

29 March 2017

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 01 November 2016.

Information supplied by NHS Trafford CCG