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NHS general practitioners (GPs) services

GP online services


GP online services allow you to access a range of services via your computer or mobile. Once you have signed up, you will be able to:

  • book or cancel appointments online with a GP or nurse
  • renew or order repeat prescriptions online
  • view parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results

The service is free. Everyone who is registered with a GP can have access to their practice's online services. For more details, see How can I start using GP online services?

If you are not yet registered with a GP practice see our information about how to register with a GP practice.


How can I start using GP online services?

To sign up for online services:

1. Tell your GP practice that you would like to start using their online services

2. A member of the practice will then ask you to fill in a short form

3. You will have to provide photo ID and proof of address. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record 

4. Once you have signed up, you will receive a letter with your unique username and password and a link to where you can log in


How can I find out what online services my GP practice offers?

The services available to you will depend on the online system your GP practice uses. You can ask your practice what services they offer when you sign up or check on this website. Simply look up your GP practice using the services near you facility at the top of this page. Each available service is listed under "online facilities" on the "overview" and "facilities" pages of the GP profile (see example image).

If you have already signed up for the services then you could also log in via NHS Choices in addition to the link provided in the sign up letter.

The online system used by your GP also determines whether you can access any additional NHS-approved online service and apps. To find out more about these additional services, please check with your GP practice or have a look at the list below. More services and apps will be added to the list as they become available.

Online systems currently in use are:


I'm not good with the internet – where can I get help?

There are a number of different services for people who need internet training such as UK online centres. Others are provided by local authorities, colleges and charities. The best place to start would be your local library.

Get tips on this website to help you become a more confident internet user, including how to keep yourself and others safe online.

Page last reviewed: 22/09/2016

Next review due: 22/09/2019

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