Ascenti - Ratings and reviews
Reviews
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Review titled Polite knowledgeable staff
Rated 5 stars out of 5
by pamcdougall - Posted on 15 May 2024
Very helpful and put me at ease by explaining my condition and what I need to do to improve my mobility.
Visited May 2024
Review titled Ascenti
Replied on 17 May 2024
Thanks for your lovely review, we're so pleased that you felt comfortable during your sessions and that the treatment has helped. I've logged your feedback to be shared with the team. All the best Laura
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Review titled Advanced practitioner
Rated 5 stars out of 5
by JoanLucas - Posted on 15 May 2024
It was very thorough and I was asked some very relevant questions and it was very helpful with some good advice
Visited May 2024
Review titled Ascenti
Replied on 17 May 2024
Hi Joan Thanks for your positive review, we're so glad that your appointment was useful and that the advice provided has helped you. I've logged your feedback to be shared with our APP Team. All the best Laura
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Review titled Horrible Experience and Worst Communication
Rated 1 star out of 5
by Haradeep Kolla - Posted on 14 May 2024
I have booked in for a Physio appointment for myself privately as I have had a spine surgery and wanted to strengthen my back and increase my mobility and reduce pain while doing certain activities. On my initial appointment i have been told it will just be a assessment session and no treatment will be done i was okay and explained all about my surgery and what im expecting from these physio and the next appointment i was given was two weeks later as nothing was available the following week. Two weeks later when i went in expecting to be treated I was told that i would need to provide a letter from my consultant that its okay for me to be treated. I have shown them the doctor notes where he mentioned i would need Physio and what exercises i can do but they need a letter addressed to them regarding the same which i thought was ridiculous as it is clearly mentioned there on the notes regarding the physiotherapy so there goes two of physio sessions wasted and three weeks of my time without being treated.
Visited May 2024
Review titled Ascenti
Replied on 14 May 2024
Hi Haradeep I'm sorry to hear that you didn't receive treatment during your second appointment and that we weren't able to book you in sooner. I have logged your feedback to be investigated by our Governance Team, who will be in touch with an update as soon as possible. Best wishes Laura
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Review titled Ascenti physio
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2024
Saw advanced physiotherapist. Was on time and done a examination but refused to send me for x ray as asked before on first visit. Went off x ray taken 1 1/2 years ago. I was not impressed. a lot can change in that time. Discharged with exercises and no follow up appointment. Waste of time.
Visited May 2024
Review titled Ascenti
Replied on 17 May 2024
We're sorry to hear that you are disappointed with your experience with Ascenti. So that we can investigate this further, please get in touch with more information at nhs@ascenti.co.uk. Please include your full name, date of birth and postcode so we can locate your patient file. Best wishes Laura
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Review titled Rubbish Physiotherapy Treatment
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2024
Having left the military due to back pain I was referred to Ascenti by the NHS. Having undergone a few sessions they weren't as high a standard as military physiotherapists. Always big gaps between appointments, felt like I was being rushed out the appointments despite no one waiting. Being discharged after 2 treatments, physiotherapist telling me I'll get more appointments which was a lie and telling the doctors that I didn't need anymore therapy. I've now opted to go private and pay as the NHS/Ascenti treatment was terrible and I wouldn't recommend it to anyone especially those leaving the military.
Visited April 2024
Review titled Ascenti
Replied on 14 May 2024
We're sorry to hear that you are disappointed with the service provided by Ascenti. We'd like to investigate this further, please get in touch with our contact centre at nhs@ascenti.co.uk to provide more information including your full name and contact details. Kind regards Laura
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Review titled Good service
Rated 4 stars out of 5
by Trevor Ridley - Posted on 15 May 2024
Very attentive physio. Listened and gave good advice, and recommendations for exercise Also, accepted that continuing physiotherapy, was not the best conclusion, and has made recommendation that I should continue, into surgery.
Visited April 2024
Review titled Ascenti
Replied on 17 May 2024
Hi Trevor Thank you for reviewing Ascenti, we're pleased that you had a positive experience with our service. I have logged your feedback to be shared with the team. Wishing you all the best with the surgery. Kind regards Laura
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Review titled Horrible experience
Rated 1 star out of 5
by Natalia Kotowska - Posted on 17 April 2024
I wish I could say something positive about my experience with Ascenti but unfortunately my experience was just horrible. I have been sent to Ascenti by my lawyers after my Motocycle accident. I have waited few weeks for my initial assessment. After that I haven’t heard back from them so I needed to chase after them just to find out that the physiotherapist who assessed me left the company without leaving notes about my health condition therefore they had to do another initial assessment for me. That took few weeks again , while this is happening I’m 4 weeks post accident and I still haven’t receive any health care. After another initial assessment finally I was sent for physiotherapy in meantime my therapist got sick so my appointment got cancelled. Another week of no help . Within my 4 sessions I have seen 3 different therapists as one called in sick, other one went on holidays and the third one was 22 min late for my scheduled appointment. Two of them happened to have very little knowledge about how to help me, I have not been taken care of properly, I have not felt safe and comfortable with them. I felt ignored and neglected. Being a sport professional and having anatomical knowledge and massive experience with physiotherapists in the past I have never experience such a disastrous treatment and service. It seems like the admin team do not communicate with the physiotherapists therefore I have completely wasted my time, money and effort going for my appointment that happened to be cancelled and no one even bothered to inform me. I’m still in pain 3 month post accident, nothing has been sorted and my case is being postponed due to lack of professionalism and serious treatment. You would think that private company would care about their client with high quality of service but what I have experienced is pure negligence
Visited April 2024
Review titled Ascenti
Replied on 17 April 2024
Hi Natalia I'm really sorry to hear about your experience, and that your treatment has been impacted by delays and miscommunication. I can appreciate your frustration when you are still in pain three months on, and this does not sound like the usual high quality service that we take pride in delivering. We take feedback like this seriously and I have logged your feedback as a complaint in our internal reporting system to be investigated by our clinical governance team, who will be in touch with an update as soon as possible. Kind regards Laura
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Review titled Very good venue, but the treatment did not help me much
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2024
Did not help me much, but it was worth a try. The staff were very friendly. I have been referred back to the doctors
Visited April 2024
Review titled Ascenti
Replied on 14 May 2024
Thank you for your review, we're glad you had a positive experience with our staff. Sorry to hear that the physiotherapy treatment didn't help much, we hope you are able to access the care you need soon. Best wishes Laura
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Review titled So knowledgable
by Adele Simone Wignall - Posted on 21 March 2024
My appointment was for my 10 year old daughter who had knee injuries due to sport. The depth of her injuries were far worse than I had realised until the physio should me things she actually couldn't do ie lift her legs, when led flat. The work he set her to do weekly, seemed somewhat simple to me, but was so hard for her. The improvement she made though was phenomenal, going for crying daily in agony, to actually playing and training 5 days a week is amazing. Plus she is soo much stronger know totally blown away!! Thank you so much.
Visited March 2024
Review titled Ascenti
Replied on 21 March 2024
Hi Adele Thanks for your fantastic review! We're over the moon to hear how your daughter's knee injury has improved, and that she is back training again following treatment. Kind regards Laura
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Review titled Great environment
Rated 5 stars out of 5
by William - Posted on 11 May 2024
The physiotherapist who worked on my neck was great. He took the time to understand why I had damaged my neck. He also did a great job of relieving the pain and discomfort.
Visited March 2024
Review titled Ascenti
Replied on 14 May 2024
Hi William Thanks for letting us know about your experience, we're so pleased that your neck pain has improved as a result of the treatment. Best wishes Laura