Alliance Medical - Ratings and reviews
Reviews
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Review titled Great for scans. Downloading your images a nightmare.
Rated 2 stars out of 5
by Lorraine O’Neill(Mrs) - Posted on 11 September 2023
I’ve been sitting all weekend trying to get my head around how to download my images which I desperately need for tm (Tuesday). I have left two messages at the Mid-Ulster and no-one has gotten back to me. I’m wondering what I paid. £310 for! Very disappointed in the after care.
Visited August 2023
Alliance Medical has not yet replied.
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Review titled Awful Customer Service
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2023
I had an MRI scan on my left knee. Booking the appointment was easy and getting the scan on the day was very easy and efficient. However, I waited 10 plus days to get my results back from the team, after being told I would get the results back within 5 days. When I tried calling to find out the status they would always direct me to an email so they didn't have to deal with me. When I emailed the email address, I had no response. Even after chasing the status 5 times on 3 different emails I still had no response. Truly awful customer service team. I chose to go private to bypass the long waiting times, but instead got a good service with a shocking customer service and no communication. By far the most challenging company I have ever had to deal with. I hope I never have to use this company again.
Visited July 2023
Alliance Medical has not yet replied.
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Review titled Caring, professional staff
Rated 5 stars out of 5
by Ann - Posted on 21 July 2023
Last night, for the first time I had an MRI scan. When I walked into the department I must admit I was very apprehensive, but from the time I walked through the door to the time I left the staff put me at ease. They were very professional, but at the same time very friendly. The facilities were excellent and everything was very clean and tidy. In fact, everything was first class.
Visited July 2023
Alliance Medical has not yet replied.
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Review titled Unprofessional and irresponsible
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2023
I went for a MRI scan. They seem not to have any quality control over what they do. They scanned one part of my head but missed another. There were only two parts to scan - how distracted do the technicianS had to be to make such a mistake that they did not know what they were to scan. They realised their mistake after several hours and summoned me to do the remaining scan. Unfortunately I live far away and had to travel at a very short notice, on a very hot day to have the scan completed. They seem not to care that they wasted a day worth of work for me. I will avoid them at all cost in the future
Visited June 2023
Alliance Medical has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Eunice Sloan - Posted on 11 May 2023
I found the overall experience excellent This is the First time I had gone through the MRI The Man explained and went through my details The two girls were lovely and reassured me it will be ok Asked did I want music The gentleman kept reassuring me as when I was in the machine and also kept me up to date on how long I had to go. Would give 10 out of 10.
Visited May 2023
Review titled Alliance Medical
Replied on 18 May 2023
Dear Eunice Thank you for your great feedback regarding your experience with us. We are glad you had a positive experience and the staff were able to reassure you throughout your procedure. We will feed this back to the team who cared for you on the day. Yours sincerely, Derrian Mercieca, Director of Quality and Risk, Alliance Medical
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Review titled Absolutely useless
Rated 1 star out of 5
by Catherine Mountcastle - Posted on 13 April 2023
Went for my pet scan for the 3rd time in 3 weeks same problem scanner broken every time had to walk out before losing my temper hopefully next weeks appointment will go ahead
Visited April 2023
Alliance Medical has not yet replied.
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Review titled Kudos to the Team!!!!!
Rated 5 stars out of 5
by Abel Rebello - Posted on 07 April 2023
The technician who did the procedure was superbly wonderful, understanding and helpful with my questions, and suggested the way forward towards clearing my doubts. Kudos to her for her perseverance!!!
Visited April 2023
Review titled Alliance Medical
Replied on 18 May 2023
Dear Abel, Thank you for your positive feedback regarding your experience with our team. We are glad you had a positive experience and our staff were able to answer your questions and provide effective support during your procedure. We will ensure that the staff are made aware of your kind feedback. Yours sincerely Derrian Mercieca Director of Quality and Risk Alliance Medical
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Review titled Awful steer clear totally unprofessional
Rated 1 star out of 5
by Mrs GJ Owens - Posted on 24 February 2023
I had been referred by rheumatology at Causeway Hospital, for nerve injection at Hillsborough. I was given an appointment, then sent a second one, told on the phone not to attend,the first one. Then on the day, I received a telephone call to tell me that I had missed an appointment. I phoned up to check the second appointment, they had no record if it. No because if this I probably won't get treatment as I have run out of time, due to their incompetence.
Visited February 2023
Review titled Alliance Medical
Replied on 03 March 2023
Thank you for taking the time to share your feedback. Alliance Medical do not provide the service for nerve injection at Hillsborough. We would value the opportunity to investigate this further and would be most grateful if you could contact us at customercare@alliance.co.uk
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Review titled Cancelled after I arrived
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2022
Had to drive an hour to appointment in icy conditions, they rang as I got to car park and cancelled appointment. This is my second very poor experiences of alliance medical. In a previous one I had no privacy or dignity ad personal questions were asked in front of other patients of the opposite sex.
Visited December 2022
Review titled Alliance Medical
Replied on 19 December 2022
Thank you for taking the time to share your feedback about our cancellation process. We do try to contact patients as soon as possible should we need to cancel your appointment. We would value the opportunity to investigate this, and your previous experience, further and would be most grateful if you could contact us at customercare@alliance.co.uk
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Review titled Not up to the job
Rated 1 star out of 5
by Gib - Posted on 22 September 2022
I had an MRI scan 1 month ago as my doctor had concerns over a previous CT scan. But 1 month after having the MRI, it hasn't even been looked at and forwarded to the relevant department ! ! ! Upon speaking to the MRI dept. they said "phone back next week as our doctors are very busy ! " This is an absolute shambles as early diagnosis is extremely important for patients. The NHS should look carefully at their license and business arrangements with this company if they are incompetent to do vital work for the NHS
Visited August 2022
Review titled Alliance Medical
Replied on 05 October 2022
Thank you for taking the time to share your feedback about the reporting process following your scan. I am sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at customercare@alliance.co.uk