Teddington Memorial Hospital
Teddington Memorial Hospital, Hampton Road, Teddington, Middlesex, TW11 0JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Referred to Hospital, phoned 5 times, no one will call me back!
by Anonymous - Posted on 22 May 2024
I went to my GP and they sent a referral through the app stating: "You need to choose your clinic." The app said call the number for Teddington Hospital. I phoned on 22 April, I was told someone would phone me back. No one called me, so I phoned again the next week. I have phoned 5 times! Still no answer! I cannot believe that no one can phone me to say there is a wait list or whatever reason for not making contact, but no one has phoned me so I guess I will not get the treatment. The last phone call I had with an individual I was in tears and they said in a rude tone: "if it is that bad go to the hospital." I do not have private health insurance, so I went to a private hospital and I had to pay over £1,500 out of pocket so far. So, no, I would not recommend this hospital because they cannot be bothered to call patients back!!!!!
Visited Don't know on May 2024
Review titled Teddington Memorial Hospital
Replied on 22 May 2024
Thank you for sharing your feedback. We understand that you have already been in touch with our PALS team regarding this issue. Rest assured, we are working to address your concerns and will be in touch with you soon. We appreciate your patience as we work towards a resolution.
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Review titled amazing life-saving
Rated 5 stars out of 5
by Phil Penman - Posted on 07 May 2024
I arrived at reception and described my symptoms. The receptionist was great. Despite a very crowded waiting room I was called within 2 minutes, and literally 5 minutes later Advanced Nursing Practitioner (I'm not allowed to say her name here) saved my life. I was having a heart attack and when I suddenly lost consciousness, nurse E did everything right. My life was saved, paramedics, nurses and an ambulance were swiftly on hand. I've visited Teddington Memorial Hospital on a number of occasions over the last three decades. The experience has always been good, but this week it was beyond exceptional. Thank you E. Thank you Teddington Memorial Hospital. Thank you National Health Service
Visited Urgent Treatment Centre on May 2024
Review titled Teddington Memorial Hospital
Replied on 07 May 2024
Thank you for your positive feedback which we will share with the team. The team will be pleased to know that their patients appreciate the work they do.
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Review titled Thank you this is a brilliant walk in centre
Rated 5 stars out of 5
by C Long - Posted on 27 March 2024
I have always been seen promptly and triaged quickly, today was no exception from checking in at reception to seeing a nurse within 5mins and the Doctor within 20mins. The team really care are friendly and professional. I had really bad asthma and breathing difficulties and am extremely thankful to have this centre close by - thank you to everyone at this centre you are amazing.
Visited Urgent Treatment Centre on March 2024
Review titled Teddington Memorial Hospital
Replied on 27 March 2024
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington which we will share with the team. The team will be pleased to know that their patients appreciate the work they do.
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Review titled Great walk-in centre
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
Receptionists were extremely friendly and welcoming. Also a volunteer to assist on the way in. Waiting room was busy, but had all the facilities required including a shop, TV and water machine as well as face-masks. People were being seen efficiently and I only had to wait an hour before I had been prescribed readily available medication. Overall, a great service and experience.
Visited Urgent Treatment Centre on March 2024
Review titled Teddington Memorial Hospital
Replied on 21 March 2024
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team.
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Review titled Fantastic local treatment centre
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
My daughter attended today and received wonderful treatment from all the staff and volunteers. A very short wait before she was seen and then seen by a doctor who was efficient and kind. We are so lucky to have this service, thank you.
Visited Urgent Treatment Centre on March 2024
Review titled Teddington Memorial Hospital
Replied on 11 March 2024
Thank you for your positive feedback which we will share with the team. The team will be pleased to know that their patients appreciate the work they do.
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Review titled Disgraceful
Rated 2 stars out of 5
by Marcus - Posted on 18 January 2024
Booking staff for physiotherapy do not have a clue what they are doing sending me back and forth saying they don’t have my referral when they did not listening and saying they can’t understand very rude and then offered me an urgent appointment 3 months after my injury
Visited Orthopaedics on January 2024
Review titled Teddington Memorial Hospital
Replied on 22 January 2024
Thank you for your feedback about the physiotherapy service at the Teddington Memorial Hospital. I am sorry to hear of your experience. Please email PALS.HRCH@NHS.NET with your details, for us to investigate the incident and provide you with feedback on the outcome and learning.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Dee Jacklin - Posted on 08 January 2024
Thank you so much to the lovely nurse who assessed my daughter's cracked collar bone today and radiologist who took a very efficient x-ray of a very wriggly 2 year old! The nurse was so lovely with my daughter who was not really up for being poked and prodded to diagnose the problem but she gained her trust and took her time with us and even got a smile. Much appreciated and really reassured :) Thank you!
Visited Urgent Treatment Centre on January 2024
Review titled Teddington Memorial Hospital
Replied on 10 January 2024
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team.
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
My husband had just spent 2 long days at a local hospital. On returning home, we noticed a cannula had been left in. Couldn’t face another wait so asked GP practice if they could remove it. Refused! So we hit on Teddington Hospital where he was seen with speed, kindness and great compassion. Thank you for being there
Visited Urgent Treatment Centre on November 2023
Review titled Teddington Memorial Hospital
Replied on 09 November 2023
Thank you for your positive feedback which we will share with the team. The team will be pleased to know that their patients appreciate the work they do.
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Review titled Bad experience
Rated 1 star out of 5
by Leane Bertinelli - Posted on 26 November 2023
I took my 15 month old baby to teddington hospital I was very concerned about my baby’s cough runny nose and fever the assessment women brought us in the room to say there is no paediatricians or nurses to examine my baby’s chest I would have to go to ane or come back tomorrow I said I was very upset about this I would complain and I left. Then I got a phone call when I left about 5-10 minutes later the receptionist at the hospital saying there is a slot and now my baby can be seen? I was so confused the woman who was meant to assess my baby but refused and said I would have to go ane lied by saying there was no one around to see my baby when there was I do not understand how this could happen when I then returned back to teddington hospital the same lady wanted to re assess my baby when she already said no one could examine my baby therefore I refused to be seen by her a doctor saw my daughter and she was prescribed antibiotics. I was so upset by this especially after my daughter having pneumonia in the summer she was misdiagnosed at kingston hospital sent home 2 days later im calling an ambulance for her. It’s so sad having to go through this it should not happen to anyone with small vulnerable babies many times I have witnessed my babies being let down by nhs.
Visited Urgent Treatment Centre on November 2023
Review titled Teddington Memorial Hospital
Replied on 28 November 2023
Thank you for your feedback about the service at the Urgent Treatment Centre in Teddington Memorial Hospital. I am sorry to hear of your experience and apologise for the distress caused. Please email PALS.HRCH@NHS.NET with your child's details, for us to investigate the incident and provide you with feedback on the outcome and learning.
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Review titled Good experience, thank you to all the staff
Rated 4 stars out of 5
by Alice - Posted on 09 September 2023
Went in due to a minor injury and the service was so efficient, friendly and professional, from the the volunteer at the entrance to the receptionist and the nurse, all were super helpful and I reckon I was there for 30 mins in total.
Visited Urgent care centre on September 2023
Review titled Teddington Memorial Hospital
Replied on 11 September 2023
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team.
Information supplied by Hounslow and Richmond Community Healthcare NHS Trust