Ripley Hospital
Sandham Lane, Ripley, Derbyshire, DE5 3HEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Paul N - Posted on 24 January 2023
Visited Ripley Hospital this evening after slicing my finger through…. I was attended to with great professionalism and care. I was in and out of the unit within 30 minutes. The staff here and elsewhere throughout the NHS are amazing. Just want to thank you all for such a great local service
Visited Urgent Treatment Centre on January 2023
Review titled Ripley Hospital
Replied on 31 January 2023
Hello, Thank you for your feedback regarding your visit to Ripley Hospital. I am pleased to read that you were treated with professionalism and care. I hope that you are recovering well from your wound, and I will pass your kind comments onto the relevant managers to share with the staff. Thank you
Provided by Care opinion
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2023
Attended Ripley hospital today all the staff are lovely and saw very kind doctor who was very pleasant and the lady on reception was so nice
Visited Urgent Treatment Centre on January 2023
Review titled Ripley Hospital
Replied on 31 January 2023
Hello, Thank you for your feedback regarding your visit to Ripley Hospital. I am pleased to read that you found the staff to be lovely and nice. I will pass your kind comments onto the relevant managers to share with the staff. Thank you
Provided by Care opinion
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Review titled Rude staff
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Spoken down to in a room full of patients waiting regarding my sons illness. No confidentiality at all and made to judge my own parenting when I fully know I was right and know my child better than anyone else. I was told shouldn't be there due to the problem being caused by my own parenting and nothing was wrong. 12 hours later in royal derby a&e and admitted onto a ward where will be here for atleast 1 week. Disgusting care, disgusting attitude and totally unacceptable way of speaking to a worried parent who clearly knew more than the practitioner regarding the health condition. While there heard many unacceptable things said other parents all within a public waiting area. A parent was asked why there child had no clothes on and he should be dressed , child had a temperature of 39.8 ( obviously everyone knew this due to no confidentiality ). My mind wonders how or why these practitioners are in a caring role when they clearly do not care.
Visited Urgent Treatment Centre on January 2023
Ripley Hospital has not yet replied.
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Review titled Amazing service and staff.
Rated 5 stars out of 5
by Rachel Oliver - Posted on 10 December 2022
We went here following 111 giving us an appointment. They were so friendly. They were very thorough and reassuring towards my mum. She knew something wasn’t right and they reassured her that her feelings were correct. She had an instant referral to the right place and was made to feel very welcome and looked after. We cannot thank you enough.
Visited Urgent Treatment Centre on December 2022
Review titled Ripley Hospital
Replied on 31 January 2023
Hello, Thank you for your feedback regarding your visit to Ripley Hospital. I am pleased to read that you found the staff friendly and reassuring. I will pass your kind comments onto the relevant managers to share with the staff. Thank you
Provided by Care opinion
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Review titled Amazing service
Rated 5 stars out of 5
by Gary trueman - Posted on 04 December 2022
Never before have I experienced the care and concern given to me by the 2 nurses that looked after me when I went to have an open wound sorted out. Absolutely amazing service,and thank you
Visited Urgent Treatment Centre on November 2022
Review titled Ripley Hospital
Replied on 07 December 2022
Hello, Thank you for your feedback regarding your visit to Ripley Hospital. I am pleased to read that you found the service amazing. I hope that you are recovering well from your wound, and I will pass your kind comments onto the relevant managers to share with the staff. Thank you
Provided by Care opinion
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2022
Despite the X ray department closing 15 minutes after my arrival. The staff were extremely helpful in getting me seen quickly to avoid me having to go Derby a&e From the receptionist to the x-ray technician and the nursing practitioners everyone was efficient and extremely helpful.
Visited Urgent Treatment Centre on October 2022
Review titled Ripley Hospital
Replied on 31 October 2022
Hello, Thank you for your feedback regarding your visit to Ripley Hospital, I am pleased to read that you feel you received an efficient and helpful service. I will pass your kind comments onto the relevant managers to share with the staff. Thank you
Provided by Care opinion
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Review titled Visitor experience
Rated 1 star out of 5
by Paul - Posted on 15 September 2022
Can’t stand the place. The NHS do a fantastic job overal but the environment is depressing when you visit. I get a pit in my stomach knowing I have to go to visit my mum. The communication is poor especially when it comes to the traconian rules they have in place, wearing a mask, temperature check insight leg measurement, all of which I completely understand, to keep patients and staff safe but as with anything in life, it’s there approach and the attitude they enforce these rules with. Went to visit my mum today, as we were told she was coming out tomorrow, got a phone call to say this had been delayed until Tuesday but hadn’t even told my mum, so I had to break the news to her. Poor communication!!! I’ve never been to a hospital where you never see a single visitor, it’s almost as if they don’t want visitors and judging by the way I was spoke this afternoon, it doesn’t surprise me. I Cannot wait until she comes out!
Visited Don't know on September 2022
Review titled Ripley Hospital
Replied on 17 October 2022
Hello, Thank you for taking the time to provide feedback on your experience when visiting Ripley Hospital. We are very sorry to hear about your poor experience. This is not our usual standard of care and your comments have been forwarded on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you
Provided by Care opinion
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Review titled Go somewhere else if you can
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2022
Rude, uncaring, belittled the reason I was there. Cried when I came out of this hospital due to the nature of the staff. I live in the middle of Ripley and Whitworth Minor injuries units and I will never go back to Ripley for fear of facing the same nurse.
Visited Urgent Treatment Centre on September 2022
Review titled Ripley Hospital
Replied on 17 October 2022
Hello, Thank you for taking the time to provide feedback on your experience when visiting Ripley Hospital. We are very sorry to hear about your poor experience and that you found the Nurse to be rude, uncaring and belittling. This is not our usual standard of care and your comments have been forwarded on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you
Provided by Care opinion
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Review titled Saved my Life
Rated 5 stars out of 5
by A E Clarke - Posted on 11 October 2022
I attended here late on Sunday afternoon on the 18th September with a rash and swelling and was seen almost immediately despite being a walk-in. Thanks to the swift action of the nurse I saw an ambulance was called and when I later went into anaphylactic shock I was already in Derby Royal. Without the swift response of the team at Ripley I may well have been somewhere where I couldn’t immediately receive the treatment that literally saved my life.
Visited Urgent Treatment Centre on September 2022
Review titled Ripley Hospital
Replied on 17 October 2022
Hello, Thank you for your feedback regarding your visit to Ripley Hospital, I am pleased to read that you feel the swift actions of the Nurse you saw saved your life. I hope that you are recovering well, and I will pass your kind comments onto the relevant managers to share with the staff. Thank you
Provided by Care opinion
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Review titled Brilliant service
Rated 5 stars out of 5
by Happy to have my name printed - Posted on 30 September 2022
I went with a worrying problem but could not be classed as an emergency. They were so understanding and kind. Such efficient treatment, including follow up appointments. I cannot praise everyone there highly enough.
Visited Urgent Treatment Centre on September 2022
Review titled Ripley Hospital
Replied on 17 October 2022
Hello, Thank you for your feedback regarding your visit to Ripley Hospital. I am pleased to read that you found the staff to be understanding and kind. I will pass your kind comments onto the relevant managers to share with the staff. Thank you
Provided by Care opinion
Information supplied by Derbyshire Community Health Services NHS Foundation Trust