Ripley Hospital - Ratings and reviews
Reviews
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Review titled Fast service however health issue missed
Rated 4 stars out of 5
by Samantha evans - Posted on 16 June 2023
So I have had a few great experiences with ripley minor Injury’s/urgent service. The staff are always very friendly and it is much quicker than other out of hours services. My only concern/ wanting to make staff/ future patients aware is my last visit. I had sliced 2 of my fingers with a bread knife and I was in quite a lot of pain and feeling very anxious. The staff were friendly but didn’t allow my husband with me which when I had been having a panic attack not long before over it didn’t leave me feeling great but that’s not my main concern. My main concern is then told me I hadn’t cut through anything they could see and tried to get me to bend my fingers, I was in pain so only did this slightly at the main bend and they moved on and dressed it and sent me away. It’s been a month now and it’s been found I can not bend the tops of them fingers at all I have sliced through a tendon and now it’s too late to repair. If it had been fully checked out when there and seen by a hand specialist within the week I could have saved them tendons with 1 quick surgery. Now it will be 2 and extensive hand therapy.
Visited Urgent Treatment Centre on May 2023
Review titled Ripley Hospital
Replied on 27 July 2023
Hello, Thank you for your feedback regarding Ripley Hospital UTC. I am pleased to read that you have had some great experiences there in the past and have always found the staff to be friendly. However, I am sorry to read that on this occasion you found the care to fall short. This is not our usual standard of care and your comments have been forwarded on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you
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Review titled Appalling customer service
Rated 1 star out of 5
by Dawn - Posted on 10 May 2023
Arrived at 18.05. Waited until 19.40 to be seen by nurse. Extremely rude and said she didn’t have time to remove the earring back from daughters earlobe as they closed at 20.00. Suggested we go to royal derby even though we told her we didn’t have a vehicle (2 buses and over 1.5 hours away. She has her GCSEs next week and her ear is hurting and doesn’t have time to travel to derby and wait for hours to be treated . I work for nhs and have never come across such a rude and disrespectful nurse before
Visited Urgent Treatment Centre on May 2023
Review titled Ripley Hospital
Replied on 24 May 2023
Hello, Thank you for taking the time to provide feedback on your experience when visiting Ripley Community Hospital, Urgent Treatment Centre. We are sorry to read that you found the nurse to be rude and disrespectful. This is not our usual standard of care and your comments have been forwarded on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you
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Review titled Wonderful service
Rated 5 stars out of 5
by HELENA BOYER - Posted on 12 March 2023
I visited today as I have tonsillitis. My appointment was on time and the staff were really friendly. The clinicians are professional and provide a wonderful service. I’ve used this UTC before and I can’t fault this place.
Visited Urgent Treatment Centre on March 2023
Review titled Ripley Hospital
Replied on 15 March 2023
Thank you for your feedback regarding your visit to Ripley Hospital and the professional and wonderful service that you received. I hope that you are recovering well and I will pass your kind comments onto the relevant managers to share with the staff.
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Review titled Great practice
Rated 5 stars out of 5
by Dave - Posted on 21 March 2023
A marked improvement on QMC from where I was transferred. Facilities were very good, all the staff were pleasant, helpful, competent and professional - and the food was excellent!
Visited Don't know on March 2023
Review titled Ripley Hospital
Replied on 05 April 2023
Hello, Thank you for your feedback regarding your stay at Ripley Hospital. I am pleased to read that you found the facilities good and that the staff were pleasant, helpful, competent and professional. I hope that you are recovering well and I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
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Review titled Excellent care
Rated 5 stars out of 5
by Jo Strange - Posted on 18 March 2023
My elderly mother spent 10 days on the Butterley Ward following a fall and received faultless care whilst there. Every single one of the staff must be highly recommended for their kindness, care and dedication. The standard of meals was also excellent and must have contributed greatly to my mother's recovery.
Visited Rehabilitation on March 2023
Review titled Ripley Hospital
Replied on 20 March 2023
Hello, Thank you for your feedback regarding your mother's stay on Butterley Ward at Ripley Hospital. I am pleased to read that you found the care to be faultless and the staff kind and dedicated. I will pass your kind comments onto the relevant managers to share with the staff. Thank you
Provided by Care opinion
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
The practices at this urgent treatment centre need reviewing. The staff were generally nice, apart from the nurse when it was time to examine our injury, totally disinterested, clearly miserable and refused to have a proper look, insisting that they will only investigate injuries after 2 days. Speaking to others in the waiting room this is common practice at Ripley, plenty of people who’d been refused an examination and were now coming back after 2 days - one of whom had been walking round on a broken foot for 2 days. Absolutely shocking.
Visited Urgent Treatment Centre on March 2023
Review titled Ripley Hospital
Replied on 04 April 2023
Hello, Thank you for taking the time to provide feedback on your experience when visiting Ripley Community Hospital. We are very sorry to hear about your poor experience. This is not our usual standard of care and your comments have been forwarded on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you
Provided by Care opinion
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Review titled Excellent treatment centre
Rated 5 stars out of 5
by Patricia Ellis - Posted on 28 March 2023
I would like to thank each and everyone of the staff who I saw yesterday. They were all so friendly and helpful. I have incurable stage 4 secondary bone cancer and was treated so well. A big thank you to you all.
Visited Urgent Treatment Centre on March 2023
Review titled Ripley Hospital
Replied on 05 April 2023
Hello, Thank you for your feedback regarding your visit to Ripley Hospital. I am pleased to read that you found the staff to be friendly and helpful. I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
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Review titled What a lovely nurse
Rated 5 stars out of 5
by Caroline parker - Posted on 28 March 2023
I would like to praise the nurse I saw at 1.30 on Sunday afternoon,I have had a terrible time with whitemoor doctors recently wouldnt even let me speak to my own doctor,I have had three weeks of a nasty urine infection nobody wanted to help,Isuffer anxiety very badly enough to make me retire,I phoned your centre and got an appt and from 1.30 my anxiety and troubles seemed a lot easier,your nurse was kind ,showed empathy,gave me time to explain what I had been through,she tested my urine,examined my tummy,asked appropriate questions within 15minutes she had made me feel like a person with a problem sorted not a problem to be got rid of like my doctors managed to do everytime I rang.I cannot praise your nurse enough she is a little dimond amoungst a world full of zirconium.
Visited Urgent Treatment Centre on March 2023
Review titled Ripley Hospital
Replied on 05 April 2023
Hello, Thank you for your feedback regarding your visit to Ripley Hospital. I am pleased to read that you found the Nurse who treated you to be kind and lovely. I hope that you are recovering well and I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
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Review titled Interesting Experience
Rated 3 stars out of 5
by Sian Myers - Posted on 02 March 2023
Attended the Urgent Treatment Centre as my Partner had a recurrence of Quincy. We were seen quite quickly and after a 10 second assessment were advised to attend Kimgs Mill Hospital a&e. No issues at all, apart from being given someone else's medical record summary to give to the hospital, if we hadn't checked the envelope before arriving and gone back to correct their mistake we would have looked rather stupid. Bit of a data protection breach to say the least.
Visited Urgent Treatment Centre on February 2023
Review titled Ripley Hospital
Replied on 20 March 2023
Hello, Thank you for your feedback regarding your visit to Ripley Hospital. I am pleased to read that you had no issues with the care that you received, however, we are very sorry to read about the error with the medical record summary. This is not our usual standard of care and this has been forward on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you
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Review titled Fabulous service
Rated 5 stars out of 5
by Simon - Posted on 20 January 2023
After arrival on Friday afternoon not only was I dealt with quickly and efficiently, but so was everyone else I saw. Thank you so much!
Visited Urgent Treatment Centre on January 2023
Review titled Ripley Hospital
Replied on 31 January 2023
Hello, Thank you for your feedback regarding your visit to Ripley Hospital. I am pleased to read that you were dealt with quickly and efficiently. I will pass your kind comments onto the relevant managers to share with the staff. Thank you
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