Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Incompetent doctors, poor service
Rated 1 star out of 5
by Maciej Wiercinski - Posted on 01 December 2023
I’m was booked to come with my son for 4:30pm, waited 3h after only to see doctor which had no clue, will care to diagnose pain properly and just issued antybiotyk. Whole system is so colapsed that google and chat gpt is better in diagnosing. Doctor was not convinced, not trying, so we wasted time. He should refer for ct scan at least or ask for more checks. It is very odd to see so well developed country like uk providing so poor medical services with very poor skilled doctors. Complete shambles and waste of time. No comunication, no motivation… just all work on basis to clear the waiting area in cheapest possible way for nhs. So basically he could not diagnose so yet he prescribed antibiotics… well done, everyone could do it in their homes
Visited Urgent Treatment Centre on November 2023
Pilgrim Hospital has not yet replied.
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Review titled There was such a great team atmosphere on both wards
by Sarah08 - Posted on 22 November 2023
All the staff were so fantastic on the Pilgrim hospital day ward and ward one where I spent two days. They were so compassionate, they kept me informed every step of the way, checking if I needed anything and that I wasn't in pain. It was clean and organised. My only complaint is that the gluten-free food options weren't great, and when I would order something, they would sometimes send something completely different. The staff were always smiling, and there was such a great team atmosphere on both wards. They are all a credit to the NHS. Thank you for looking after me.
Visited November 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 30 November 2023
Dear Sarah08 Many thanks for the positive review Sarah. I hope you are recovering from your surgery. This feedback will be shared with the day ward team and I will also discuss the gluten free comments with the kitchen manager. Kind regards. Matron Goy
Provided by Care opinion
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Review titled An example of just how good the NHS can be
by Nek2023 - Posted on 21 November 2023
I should have received a next appointment six weeks after my visit to the M2 Royle Eye Clinic at Pilgrim Hospital, Boston. It did not materialise. I chased up my next appointment up via the PALS service. The response was immediate and I have since had two appointments (within a couple of days of one another) and a third already booked. My most recent visit was an example of just how good the NHS can be. A well organised visit. The three different elements of the procedure that were carried out were performed in a most professional manner with detailed explanations at each step. I don't know what happened regarding the missing appointment but the last few days have more than made up for the delay. Hopefully a full diagnosis can now be made and a treatment plan for my WAMD and cataracts can be formulated.
Visited November 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 28 November 2023
Dear Nek2023 Thank you for taking the time to share this feedback for the PALS team. Feedback of any kind is very welcomed. Thank you again. Is that ok? Helen Helen Woods Pals Facilitator
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Review titled I was very lucky to be in their care
by guidebe69 - Posted on 05 December 2023
Absolutely brilliant. I was so anxious when I arrived but they all made me feel so much at ease. They even made it possible for someone extra to be available to hold my hand. Cannot fault the team, I was very lucky to be in their care.
Visited November 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 06 December 2023
Dear guidebe69 Thank you very much for sharing your feedback with us following your visit to the Endoscopy suite at Pilgrim Hospital. I was so pleased to read how the team were able to support and care for you throughout your procedure. I have shared your lovely feedback with our Endoscopy Sister and have asked her to pass your kind words onto the staff involved. Thank you again for getting in touch as we really appreciate feedback’. With kinds regards Carolann, Endoscopy Matron
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Review titled Kindness and compassion
Rated 5 stars out of 5
by Mrs Katharine T Manley - Posted on 17 November 2023
I was treated with great kindness by all staff. Time was taken to explain everything clearly and all staff I encountered where helpful, compassionate and warm. The experience of having to be there for investigations was made much more bearable by these dedicated and gentle people. Thank you.
Visited Accident and emergency services on November 2023
Pilgrim Hospital has not yet replied.
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Review titled I didn't feel I was listened to
by Sarahx1 - Posted on 01 December 2023
I was very disappointed with my appointment. It wasn't the outcome I was expecting. I didn't feel I was listened to as much as I should have been. After saying 3 times I didn't feel a certain medication was right for me as I've had bad experience before, I was asked a 4th time. The appointment lasted all of 10-15 minutes and I was given some other medication, again that I had already tried. I had photos ready for evidence, they weren't even looked at. It felt very rushed.
Visited November 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 04 December 2023
Dear Sarahx1 ‘Thankyou for the comments on Care Opinion, I’m sorry you felt this way, rest assured discussions will be had with this team about this,’ Abbi Eustace Matron (HCOP and Dermatology, Rheumatology and Neurology) Speciality Medicine
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Review titled Kind staff but long wait for admission
by septemberjf35 - Posted on 22 November 2023
Self-referred into A&E with severe vomiting and alcohol withdrawal, mostly as the result of the recent death of my wife. Triage was swift and efficient. However, a 14 hour overall subsequent wait on a hard chair in A&E was most unpleasant. Once treatment was decided I was moved onto a ward and treated very well and kindly. Treatment started and continued for several days during which time I felt well looked after. The care was excellent, but I was often frustrated by a seeming lack of communication and full explanation of my medication and test results from the doctors or other medical staff. If it wasn’t for the fact that I was obviously ill I would otherwise describe the overall experience as pleasant.
Visited November 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 27 November 2023
Dear septemberjf35 On behlaf on IAC, thank you for sharing your experience. This will be discussed at the next ward meeting and we will look to improve communication with our patients. Kind regards Claire Davies Acting Ward Manager
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Review titled I didn't see the surgeon after my operation for any feedback
by Timc476 - Posted on 27 November 2023
I was disappointed I didn't see the surgeon after my operation for any feedback (nasal polypectomy) so can only presume was a success? Also was confused with the 'packing' that was put up my nose; one nurse said only the GP could remove, another said to wash out with nasal douches and another said they would dissolve..so still don't know other than what google tells me.. Also was a gentleman opposite me who arrived same time as me early morning; he waited all day only to be still there waiting to go home (operation cancelled) when I left in the evening, he was told he had to return again tomorrow; why couldn’t he just stay overnight rather than drive an hour home then back again for same time?
Visited November 2023
Provided by Care opinion
Pilgrim Hospital has not yet replied.
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Review titled Communication
Rated 2 stars out of 5
by Gary - Posted on 21 November 2023
I have repeatedly tried to call the clinic but the calls are never answered. I have tried 01205 364801 who try to connect me to aponea clinic but its never been answered.
Visited Chronic Obstructive Pulmonary Disease on November 2023
Review titled Pilgrim Hospital
Replied on 28 November 2023
Please accept our apologies that on this occasion you were not able to reach us. We are now looking into an answer machine service to solve this issue. We do try to keep these phone lines manned during office hours 5 days a week, but due to staff sickness and annual leave this is not always possible. The sleep clinic telephone numbers are as below 01205 446373 01205 446285 Regards Sally
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Review titled Brilliant service
by Marie652 - Posted on 14 November 2023
I went to ward 1b for a scan and biopsy for gynaecology. Brilliant service, excellent helpful, explained everything so you understand what's going to happen and tell you everything they're doing.
Visited November 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 14 November 2023
Dear Marie652 Thank you so much for taking your time to leave this lovely feedback following your recent visit to Gynaecology outpatients. It is lovely to hear that the staff were able to put you at ease and gave you all of the information and support you required during your appointment. Kind Regards Tanya Wilson Gynaecology Outpatient Sister Trust Wide United Lincolnshire Hospitals NHS Trust
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Information supplied by United Lincolnshire Hospitals NHS Trust