Pilgrim Hospital - Ratings and reviews
Reviews
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Review titled Gynaecology Boston
by Tedhb66 - Posted on 17 January 2024
Lovely career people. Told me everything what they was going to do. Was very happy with everything. Thankyou so much for being so kind x
Visited January 2024
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 17 January 2024
Dear Tedhb66 Thank you so much for taking the time to leave this lovely feedback for our team following your recent visit to Gynaecology outpatients at Pilgrim Hospital. It is lovely to hear that the staff provided you with the care and information you required. Kind Regards Tanya Wilson Gynaecology Outpatient Sister Trust Wide
Provided by Care opinion
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Review titled Never experienced bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
My partner came into AE as was suffering bad head aches went in at 30m had bloods took and was told he was OK and discharged at 9pm they gave him a letter to give to our doctor went and saw our doctor and they told him he has kidney failure was sent back to AE had to wait 21 hours for a bed
Visited Accident and emergency services on January 2024
Pilgrim Hospital has not yet replied.
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Review titled Compassion, expertise and patience
Rated 5 stars out of 5
by Jenny Brown - Posted on 18 December 2023
Thank you to the whole team in A&E for their care in my recent extreme pain episode. It is impossible to put into words the level of pain I was in when I arrived but with their utmost care and precision everything was checked, tested, feedback given, medications prescribed and an ongoing plan was in place by the time I left. Despite what appeared to me, the onlooker, to be an increasingly heavy and exhausting workload while in the department I felt as though I was the only person there who needed help. Such professional skills combined with “the human touch” are very rare qualities indeed in today’s world. Thank you.
Visited Accident and emergency services on December 2023
Review titled Pilgrim Hospital
Replied on 19 December 2023
Thank you for your recent feedback regarding your care in our ED. This feedback will be forwarded onto staff and will be appreciated as we pride ourselves on being a department who put the patient at the centre of everything we do. Thank you. Kind regards Vikki Hoadley Sister
Provided by Care opinion
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Review titled Staff minimised the stress of a transperineal biopsy
by GeorgeB2 - Posted on 05 January 2024
I was called in for a transperineal biopsy of my prostate following a PSA blood test and then an MRI scan a few days ago. I was naturally concerned about the process but the staff at the urology suite at Pilgrim Hospital were totally professional and minimised the stress and pain that I was expecting. Whilst the procedure was uncomfortable and a tad embarrassing (!) I couldn’t have had better care.
Visited December 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 08 January 2024
Dear GeorgeB2 Thank you for taking the time to give us your feedback about your experience as it helps us to understand what we are doing well or could improve. We are pleased our team were able to minimise the stress you felt and that the care was of a high standard. Your comments will be shared with the team. Many thanks Kind regards Sharon Matron General Surgery and Urology
Provided by Care opinion
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Review titled First class
Rated 5 stars out of 5
by Robert Phillips - Posted on 08 December 2023
Visited the outpatients dept (neurology) for an appointment. Looked after extremely well by all staff, reception, nursing and my consultant. Appointment on time, Dr very friendly and explained everything very clearly and has arranged a review for next year. Thanks to all staff involved.
Visited Neurology on December 2023
Review titled Pilgrim Hospital
Replied on 19 December 2023
Thank you for the kind words following your appointment with Dr Ali, they are very much appreciated. I will share them with the team at our daily huddle. Best wishes Diane
Provided by Care opinion
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Review titled Investigation of the womb lining
by Oceanskysky - Posted on 15 December 2023
I had a appointment today ward 1b at Pilgrim Hospital .. I really can not praise the staff high enough absolutely amazing and the doctor I saw she was totally fabulous So ... if you're worried and stressed and ready to bolt like I was then hang in there -it'll not be anywhere near as awful as you're thinking and the staff are truly the best!
Visited December 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 18 December 2023
Dear Oceanskysky Thank you so much for taking the time to leave this lovely feedback for our team following your recent visit to Gynaecology outpatients at Pilgrim Hospital. As a team we appreciate how difficult it can be having to attend our clinic it is lovely to hear that the staff were able to put you at ease during your appointment. I will share your kind words with the whole team. Kind regards Tanya Wilson Gynaecology outpatient Sister Trust Wide.
Provided by Care opinion
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Review titled Fabulous service
Rated 5 stars out of 5
by Dian Hayes - Posted on 28 December 2023
Following a call to 111 I was directed to attend A and E. I arrived at The Pilgrim and was sent straight to the urgent treatment centre. I was seen very quickly and underwent an ECG and went over my problem. After speaking with a Dr. It was decided that I should be passed over to the Same Day Emergency Care team. They were so quick and immediately arranged a chest XRay and a blood test. I was treated with utmost care and respect by each member of the team I experienced. They reassured me and explained all the processes as well as my outpatients appointments. I could not fault any of it. A fantastic job done, and all within 4 hours. Thank you.
Visited Urgent Treatment Centre on December 2023
Review titled Pilgrim Hospital
Replied on 02 January 2024
Thank you for the feedback regarding your visit to A&E Pilgrim, this will be passed onto staff. The SDEC pathways have been organised to ensure that people are seen in the right place for their clinical needs and it is positive to hear feedback from service users that it is working. Kind regards, Vikki Hoadley Sister
Provided by Care opinion
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Review titled Great Staff but Diabolical Wait
Rated 3 stars out of 5
by Linda - Posted on 17 December 2023
Took my dad to accident and emergency Mon 4 Dec 3.30pm. Terminal cancer, out of breath, not able to walk far. He sat in reception on a chair for 24hrs (apart from xray and seeing 2 doctors) until he got a bed on the assessment ward on Tuesday at about 3.20pm. His bottom was so sore from this. Terrible how busy it is. The staff though were amazing. So friendly, helpful and sympathetic. Sandwiches and hot drinks were given out regularly to everyone for free. Patients were being treated where they sat, including my dad who had 2 drips and medication. Awful state of all hospitals at the moment , not the fault of the staff but a terrible ordeal which would put me off going to accident and emergency. Unfortunately you have no choice if like my dad you are really poorly. He's still in hospital on a ward and the staff there are fantastic too. I don't know how they cope so well with how busy they are.
Visited Accident and emergency services on December 2023
Review titled Pilgrim Hospital
Replied on 19 December 2023
We apologise for your negative experience in our A&E. Unfortunately, the situation within the hospital was such that there were more patients needing admission into hospital than the number of beds available. With an increased number of patients needing admission into hospital, there is extra strain on the ED because those patients who are waiting for beds remain in the ED. Space within the ED is finite and this means that we have to consider the needs of every patient and make difficult decisions about how the available resources are allocated. We are looking at the furniture in the ED. There are some high back chairs and recliners alongside standard chairs, and we try to ensure that the furniture is suitable for all. However, we are limited in the type of chairs that we can have, as the chairs must meet Infection Prevention and Control requirements (be fully wipe-able) and they must be able to support patients getting in and out of the chair. We are reviewing whether we can provide pressure relieving cushions, which may improve patient comfort and also balance the safety requirements of furniture within the hospital. We are working to improve the experience of patients who attend ED by building a brand new ED and constantly reviewing our service. Kind regards, Vikki Hoadley Sister
Provided by Care opinion
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Review titled No one has contacted me
by Loja - Posted on 08 December 2023
I fell on the ice recently. I got home and rested. I am in my 70s and live on my own. The pain increased and a friend took me to Skegness hospital (the month before I had taken a friend to Boston Pilgrim A&E with sepsis and had to stand for 17 hours for her to be seen by a doctor). Skegness were great. The urgent care department ascertained that one of the long bones in my leg was broken. However they took advice from the Pilgrim hospital, who advised no splint or plaster but rest and paracetamol. I was told the fracture clinic will contact me. I have been struggling on a broken leg now for a week and no one has contacted me.
Visited November 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 14 December 2023
Afternoon Loja, I am a staff nurse in fracture clinic at Phb who responds to care opinion, I am sorry to hear of your fall recently, there is a dedicated team outside of fracture clinic who make all of appointments, I am sorry that the information you received was misleading, as fracture clinic staff do not send the appointments out, but if you would like to contact fracture clinic on extension 01205 44 5294 and ask for a staff nurse we can signpost you to correct department, as we are keen to discuss this with you, kind regards Sn wilkinson, fracture clinic phb
Provided by Care opinion
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Review titled Incompetent doctors, poor service
Rated 1 star out of 5
by Maciej Wiercinski - Posted on 01 December 2023
I’m was booked to come with my son for 4:30pm, waited 3h after only to see doctor which had no clue, will care to diagnose pain properly and just issued antybiotyk. Whole system is so colapsed that google and chat gpt is better in diagnosing. Doctor was not convinced, not trying, so we wasted time. He should refer for ct scan at least or ask for more checks. It is very odd to see so well developed country like uk providing so poor medical services with very poor skilled doctors. Complete shambles and waste of time. No comunication, no motivation… just all work on basis to clear the waiting area in cheapest possible way for nhs. So basically he could not diagnose so yet he prescribed antibiotics… well done, everyone could do it in their homes
Visited Urgent Treatment Centre on November 2023
Pilgrim Hospital has not yet replied.