Peterborough City Hospital
Edith Cavell Campus, Bretton Gate, Bretton, Peterborough, Cambridgeshire, PE3 9GZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 4 stars out of 5
by John Gannon - Posted on 07 March 2024
I was seen by the Speech Therapy department due to my voice being effected after a stint in another hospital the previous year. The therapist that I was seen by explained what the problem was and the potential ways that it can be improved and fixed. I was referred to the consultant who performed an examination and further explanations which I found to be very useful as it was described in a way that it was easy to understand using visual model of the throat & voice box. Both the speech Therapist and consultant made me feel very comfortable to go ahead with the procedure. The procedure was conducted in a very timely manner and was out of the hospital on the same day. I now have a voice again and am very pleased with the experience
Visited Ear, Nose & Throat on January 2024
Peterborough City Hospital has not yet replied.
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Review titled Ungoing appoitment and never seen
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
So my boyfrend had accident on october 2023.The doctor made appitment emegency request to scan hand soft tissue. Of corse now its 05.2024 and we still havent been seen. After two letters that january appoitment are canceled and somewhere in aprill does he still need it. Of corse we sad that he neesds it .Hand hurts like hell he cant grab or take in hand anything whithout pain. I wuder if his hand havent healed as it shuld after 7 months waiting he will gona have operation? He almost lost his job because doctor didnt recomend to go back to work untill he will have this scan. So he is working whith pain. I know there are long waiting list we where patience. But siriously 7 months. Dissapointing.
Visited Orthopaedics on January 2024
Peterborough City Hospital has not yet replied.
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Review titled So close to 10_10!
Rated 5 stars out of 5
by Alan Russell - Posted on 29 January 2024
Very clean, friendly staff, fairly punctual. But, why were all the bike shess locked?!! While visiting, I had to leave my bike optomistically locked to a pole, feet from several perfectly covered security huts; oh, the irony! Really disappointing and baffling.
Visited Ophthalmology on January 2024
Peterborough City Hospital has not yet replied.
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Review titled inpossible appoitment
Rated 5 stars out of 5
by sandra - Posted on 27 February 2024
My husband had hand accident. Our GP made urgent as passible appoitment. My husband had hand accident and thumb is not moving.Need to have scan. Stll waiting. Accident was on october .Thiss is very dissapointing because his workplace is pushim him go back to work.Doctor GP doesnt recomend untill he sees doctor because the finger isnt moving. So how long we will have to wait?He has to provide for famaly as well. Its not fuuny from our point of view. We are even ready to pay for scan but thanks to lady which i have several times contacted we havent even recived information how much it will cost.Because she isnt alowed to give secretary number. If he will need to make operation on hand and after a year or two?This isnt funny anymore.We even don't know what to do!!!
Visited Orthopaedics on January 2024
Peterborough City Hospital has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Cheryl Pagulayan - Posted on 05 January 2024
I gave birth with my first baby here and I am so happy I choose this hospital. Everyone is 100% doing their job great. I feel safe all through out the process and everyone is very helpful and supportive. Thank you is not enough for the health workers. God bless you all in Maternity Services.
Visited Maternity services on January 2024
Peterborough City Hospital has not yet replied.
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Review titled Excellent care
Rated 4 stars out of 5
by Alain S - Posted on 10 May 2024
I was seen by rw advanced Practitioner in the Urgent Care centre. She was highly professional and receptive to my knee problem. She demonstrated high level of competence and took my blood and referred me to orthopaedic for further assessment and treatment. She took me to a waiting area after her consultation and offered me a cup of tea and biscuit whilst I wait for my blood result. She wished me good luck and I thought this was very person centred. Despite the busy department nurse rw took her time and I felt she deserves a recognition and great work she is doing.
Visited Accident and emergency services on January 2024
Peterborough City Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Ralph - Posted on 20 February 2024
Excellent care received after being admitted via A and E with sepsis. All staff and nurses who looked after me were very caring, understanding and very efficient. They all took time to explain what they were doing and why. This was despite the fact that they were all very busy in one way or another. Another surprising thing was the quality of the meals provided; they were excellent in both taste and quantity. Although this was an experience I would not wish to repeat, it was ameliorated by the quality of service that I received for my stay in the hospital.
Visited General Medicine on January 2024
Peterborough City Hospital has not yet replied.
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Review titled Lovely staff
Rated 5 stars out of 5
by Kim Brown - Posted on 26 January 2024
I had an outpatient appointment at cardiac investigations and all the staff I had contact with were so lovely. The receptionist was really nice and welcoming; the nurse who took my readings was so lovely and caring and the consultant was really lovely and took time to listen and explained everything clearly. I would just like to thank them for being so nice and caring and wanted to say what a wonderful experience I had.
Visited Cardiology on January 2024
Peterborough City Hospital has not yet replied.
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Review titled Terrible treatment
Rated 2 stars out of 5
by Anonymous - Posted on 06 January 2024
Suffering worst pain all day I was send to A&E in the evening and on assessment and later on consultation I was told I need x-ray when I got there woman told me (more like shouted ) it’s not justified go back doctor will explain …, no privacy nothing she just shouted from the door to me and when I got back doctor somehow couldn’t understand why I’m upset about this, so maybe he should have chose different job not treating people with pain! He said he will refer me to GP to do my x-ray so I should just suffer in pain or take codein tablets. In the end he said I was abusive but no I am human being in pain him and this system is abusive when you wait all day in unbearable pain to be seen just to say go to GP because it’s no injury (by the way, unless he himself has got x-ray in his eyes he couldn’t have know! This is horrible treatment and I wouldn’t really care but I’m still in pain after waiting all day for nothing and this is our ‘great’ NHS
Visited Accident and emergency services on January 2024
Peterborough City Hospital has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
I had an asthma attack and couldn’t get in to see my gp. Called 111 and within half an hour I had a call back from a clinician who booked me an appointment at the urgent treatment centre. I was seen in no time by a lovely doctor who got me into treatment, organised an xray and collected my take home medication with a smile on the face - nothing was too much trouble. Excellent care and service from the Urgent Treatment Centre at PCH - thank you.
Visited Urgent Treatment Centre on December 2023
Peterborough City Hospital has not yet replied.
Information supplied by North West Anglia NHS Foundation Trust