Northumbria Specialist Emergency Care Hospital
Northumbria Specialist Emergency Care Hospital, Northumbria Way, Northumberland, Cramlington, Northumberland, NE23 6NZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Quite An Experience For A Monday Night
Rated 1 star out of 5
by Louise Harrison - Posted on 07 November 2023
I attended A&E on 9th October via Ambulance, after queuing with 8 other Ambulances for an hr I eventually got into Ambulatory Care. I had an X-Ray within 30mins, I got the results quickly where I was told I had broken my tibia & fibia & need surgery the next day. I was then moved into a corridor where I stayed for the next 9hrs. I appreciate how extremely manic it was and every single person went out of their way to help me and make sure I was comfortable but I don’t find lying on a trolly in a corridor overnight for that long at all acceptable.
Visited Accident and emergency services on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 16 November 2023
Dear Louise, Thank you for sharing your experience with us, we hope you are now feeling much better since your time with us. There are a number of options available to you going forward and we would like to discuss these with you. We would therefore encourage you to contact us at patient.experience@nhct.nhs.uk and we will look out for your email. In the meantime your review will be shared with the team within Ambulatory Care for their learning purposes. Take care, The Experience Team
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Review titled Fabulous care.
Rated 5 stars out of 5
by Christine Judith Connolly - Posted on 19 October 2023
I arrived in A and E feeling a lot of pain after falling down stairs on holiday in Spain. From entering the door of A and E every single member of staff went over and above to not only look after my injuries but to treat me with the utmost kindness. I was treated with dignity and respect at all times. All the staff were professional and kind and I received a treatment plan that suited my needs.
Visited Accident and emergency services on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 24 October 2023
Dear Christine, Thank you for sharing your review with us via NHS Choices. Sorry to read that you had a fall and we hope you are feeling much better. Your comments will be shared with the team within A&E at The Northumbria Specialist Emergency Care Hospital. Thank you for taking the time for sharing your feedback. All the best and take care, The Experience Team
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
I was sent to the Surgical Assessment Unit by my GP and within a few hours I'd had several tests and an ultrasound to quickly identify the problem. After waiting on the Ambulatory Care unit I was admitted to Ward 15, where I stayed for a total of 5 nights. All of the staff I encountered from arriving at the hospital to being discharged were brilliant. I felt fully informed about all parts of my care and everything was always explained very clearly. They made sure that I was kept as comfortable as possible both before and after my surgery. Even when it was clearly very busy, the staff were always friendly and were as quick as they could be to help regardless of what was needed. While I hope I never have to come back, I would be more than happy to be cared for by any of the staff I met and anyone else who needs to go should be reassured.
Visited Emergency Abdominal Surgery on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 03 November 2023
Dear patient, We’re sorry to read about your recent admission to hospital and we hope you are now feeling better since your surgery and following your discharge from Ward 15 at The Northumbria Hospital. Thank you for taking the time during your recovery to share your reflections with us, your comments will be passed to the teams involved in your care. We wish you a speedy recovery. Take care, The Experience Team
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Review titled good patient and relative care
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
My sister was admitted into emergency department the staff were brilliant their standard of care outstanding . She was transferred to critical care, where she received the highest level of care. The staff also cared for me with several cups of coffee and and a meal .
Visited Critical care on September 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 05 October 2023
Dear Service User, Thank you for getting in touch. We are delighted to hear the care your sister received was outstanding in the Emergency care department. Also, thank you for sharing with us your own experience of care whilst your sister was a patient in the Critical Care Unit. We understand the importance of caring for families as well as patients during a difficult time. We will make sure your feedback is forwarded onto the teams involved. Best wishes, The Experience Team.
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Review titled Superb care
Rated 5 stars out of 5
by David - Posted on 22 September 2023
Sent to A&E in the late afternoon of 21 September by my GP with very low pulse rate. Admitted at Cramlington to ambulatory care. Spent a few hours being checked and tested to identify the cause. Nurses and duty doctor were brilliant, efficient & caring.
Visited Accident and emergency services on September 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 09 October 2023
Dear David, Thank you for sharing your experience with us. Your 5 star review of the A&E department and Ambulatory Care Unit is much appreciated! We really value your feedback and it’s been a wonderful read to see the staff who cared for you were brilliant, efficient, and caring. Best wishes, The Experience Team
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Review titled No one cares !
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
My wife has tried to call ambulatory care dozens of times and no one ever answers the phone ! Why ? She needs to make an appointment to have her blood taken , but we never get through to anyone to do this !
Visited Don't know on August 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 18 August 2023
Dear reviewer, We’re sorry to read that your wife is experiencing difficulty in arranging an appointment with our Ambulatory Care Unit at The Northumbria hospital. We would like to know more about this so we can help, it would firstly be helpful to know which number you have been calling. Please could you email us with this information to patient.experience@nhct.nhs.uk? In the meantime, you can contact Ambulatory Care on the following telephone number 0191 607 2740 with full details of the unit are available here: https://www.northumbria.nhs.uk/our-locations/northumbria-specialist-emergency-care-hospital/ambulatory-care-unit#1ef429e0 We will look out for your email. Take care, The Experience Team
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Review titled Hospital under pressure
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2023
Short comings are down to pressure of admissions. However that is no help when in extreme pain needing immediate treatment.
Visited Don't know on August 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 06 September 2023
Dear patient, We’re sorry to read that you have been in pain and have needed treatment at The Northumbria hospital. We would like to find out more about your experience and discuss your options to take your comments further should you wish to do so. Please do therefore get in touch with us at patient.experience@nhct.nhs.uk and we will get back to you. Take care, The Experience Team
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Review titled Fantastic treatment
by Robert724 - Posted on 27 July 2023
Admitted to ward 12 with breathing problems. The staff are wonderful people, nothing is a bother to them. I got a lot of beneficial information and exercises, all of which are working. Hopefully I'll get home soon and let another lucky person get this fantastic treatment.
Visited July 2023
Provided by Care opinion
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 28 July 2023
Dear Robert, Thank you for taking the time to write a review about the wonderful care you received at ward 12. We are delighted to hear you have been given all of the information you need, and the treatment is working well. I will be sure to forward your kind review onto the ward. Best wishes, The Experience Team.
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Review titled Complete all round fantastic care and practice
Rated 5 stars out of 5
by Penny Elliott - Posted on 15 June 2023
My father needed care in the dementia/elderly ward for 10 days. In that time, he and we, the family, were given wonderful attention. All the professionals went above and beyond their duties to ensure that my father received the treatment he needed. We, as a family, were cared for too. We were able to talk to everyone and give a full and detailed picture from our viewpoint. The professionals listened and gave us as much time as we needed- we never felt rushed in any way, although their time was extremely precious. We think we have the best outcome for my father and it is through the perseverance and dedication of the staff. The ethos of the ward and hospital is very evident - all staff greeted us with a smile and a kindly word - much needed when you are rock bottom emotionally. We will sing Cramlington's praises, especially my father's ward, to all and we are so grateful that such a wonderful facility is in our county.
Visited Don't know on June 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 16 June 2023
Dear Penny, Sorry to read about your fathers recent bout of ill health which resulted in a stay at The Northumbria hospital in Cramlington. We do hope your father is now on the mend and feeling much brighter. Thank you for writing such a glowing and comprehensive review of your fathers stay with us, we would like to share your kind words far and wide with all those involved in your fathers care. Please could you email us at patient.experience@hct.nhs.uk with the ward number your father attended? This will allow us to share your feedback with the team directly. We will look out for your email. All the best to you and your family. Take care, The Experience Team
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Review titled Things need to be better.
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2023
I attended cramlington A&E recently being sent there from my GP. The quick care I receive in A&E was fantastic. It all went down hill when I was put on ward 4. All of the nurses day and night with the exception of precious the nurse was absolutely despicable. I lost count of the amount of times I had to get out of bed myself besides me being very poorly to go find someone who could help a lady with dementia go to the toilet but had pressed her buzzer many times and another lady who was vomiting everywhere. Who also had pressed her buzzer for help. When I finally managed to find Some to help and disturb there chat it was like I was an inconvenience to them whilst they dragged themselves to the issue. I was in a lot of pain whilst I was there. Not once did they bring me medication without asking and not once did they bring it to me in less than an hour, there was no explanation for this as there simply is no communication. The nurses have no empathy or sympathy the whole 3 nights I was there I felt I was a problem. Eventually I was told I could go home but must come back on Monday at 9am to the neurologist which makes me feel sick I have to return here. Whilst waiting to be discharged I was put on the ‘lounge’ another was with 4 beds I waited here for almost 6 hours to go home. An 89 year old woman was opposite to me. 2 woman came in and told her she was being transferred to wansbeck and showed her pictures of a home she would be put in after. Another nurse came in at this point . This lady was telling them she wanted to go home she was confused. All of them got up and left her. She was 89 years old and she lay crying and sobbing for over an hour not once did anyone come to comfort her just walked by rolling there eyes and discussing her loudly for everyone to hear how sad . I can’t stop thinking about this poor lady. All of the above is simply ot acceptable I hope an enquiry is made of this and no one is ever ever treated like this again.
Visited Don't know on June 2023
Northumbria Specialist Emergency Care Hospital has not yet replied.
Information supplied by Northumbria Healthcare NHS Foundation Trust