Northumbria Specialist Emergency Care Hospital - Ratings and reviews
Reviews
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Review titled Excellent care in ambulatory care
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2024
Husband referred to ambulatory care from 111 with what turned out to be kidney stone. From arriving to leaving the unit he had excellent care throughout. High praise for all staff who dealt with him and he came home that night feeling much better.
Visited Accident and emergency services on February 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 18 March 2024
Dear Reviewer, We have just received your review of the recent treatment which you had at Ambulatory Care. It is good to hear that your husband had received excellent care for what must have been a worrying situation, and we are pleased that the service was efficient and thorough. We will forward this to the team who looked after you- they will really appreciate your feedback. Our best wishes and thanks, The Experience Team
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Review titled Very bad workload management at maternity unit
Rated 1 star out of 5
by kishor kumar - Posted on 25 November 2023
My wife's induction was planned on 22nd November 23 due to big baby size. However, after continues follow up for availability in birthday center finally got call to attend the induction at 12:00 am on 25th November. But induction didn't started and was asked to go back to home on 12:00 pm due to lack of room and staff. Now very worried about wife's and kids health and waiting for call.
Visited Maternity services on November 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 27 November 2023
Dear Kishor, We have since received your other review mentioning the successful delivery of your baby with us. Many, many, congratulations to you and your wife. It is understandable that labour and delivery can be a stressful experience and we would like to offer you the opportunity to talk to us more about your experience should you wish to find out the options available to you. Our email address is patient.experience@nhct.nhs.uk. We will keep an eye out for your email. Take care, The Experience Team
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Review titled Fantastic Service in Emergency
Rated 5 stars out of 5
by kishor kumar - Posted on 26 November 2023
Quick response and great service through out the birthing phase once labor pain start. Great supporting midwives and staff. Thanks to Northumbia Healthcare and NHS.
Visited Maternity services on November 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 27 November 2023
Dear Kishor, Thank you for taking the time as a new parent to thank the midwives and staff who played a role in the birthing phase of labour. We wish you and our loved ones all the vest best. Your feedback will be shared with the team in the Delivery Suite of The Northumbria hospital. Take care, The Experience Team
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Review titled Ward 10, amazing unit.
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
I went to ward 10 via A & E. This was my 2nd visit in 5 years. Although the staff were all different apart from an HCA who remembered me from last admission (she is a great character btw!) the unit was still superb. The staff are lovely at every level. You're kept informed at every step of the way and nothing is too much trouble. The professionalism of the team is outstanding and they are great at keeping spirits up at what can be an anxious time. Well done to you all!
Visited Don't know on November 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 04 December 2023
Dear patient, Sorry to read that you have been unwell and needed to stay with us on Ward 10 at The Northumbria hospital. Its good to read that your experience was a positive one and to know that you were kept informed by lovely staff is heartwarming to read too – and so important. Your feedback will be shared anonymously with the team, Take care, The Experience Team
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Review titled Staff were fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
Couldn't have asked for better treatment from any of the staff during my stay, even when they were so busy and short staffed that nurses were being sent from other wards. Whatever the role everyone was friendly and helpful. My only suggestion would be to have a time/volume limit or headphone rule regarding the TVs. I was in a bay with three others on the ward and one patient had their TV on loud volume until midnight, long after the rest of us had turned lights off to go to sleep. It didn't feel fair when it's already difficult enough to sleep with so many people moving about, everyone having regular OBS etc.
Visited Emergency Abdominal Surgery on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 16 November 2023
Dear patient, Thank you for taking the time since your discharge from hospital to review your experience with us. We would like to share your feedback with the team directly involved in your care, please could you email us with the ward number to patient.experience@nhct.nhs.uk. If you can’t recall the ward information please could you email us with your full name and date of birth and we will be able to find this out for you. Thank you for your feedback regarding the televisions, we will look into sharing this feedback with the appropriate service for their consideration. We look forward to hearing from you. Take care, The Experience Team
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Review titled Fantastic from start to finish
Rated 5 stars out of 5
by Jenny Selby - Posted on 05 October 2023
I visited Peadiatric A and E with my little one who was suffering from some breathing difficulties. We were seen almost immediately and my concerns were taken seriously. All the staff that we encountered from nurses, to doctors, to radiolosts were fantastic, friendly, professional and brilliant with my little one. We were amazingly cared for and were able to go home with the correct treatments with the reassurance that we could come back should the condition worsen. Thank you so much for you first class care.
Visited Paediatrics services on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 09 October 2023
Hi Jenny I am sorry to hear of your child’s illness, but pleased that you received good care. I will pass on your lovely comments to the staff involved who will, I’m sure, be very pleased to hear your comments. Hoping your little one has continued to recover. Best wishes The Experience Team
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Review titled Quite An Experience For A Monday Night
Rated 1 star out of 5
by Louise Harrison - Posted on 07 November 2023
I attended A&E on 9th October via Ambulance, after queuing with 8 other Ambulances for an hr I eventually got into Ambulatory Care. I had an X-Ray within 30mins, I got the results quickly where I was told I had broken my tibia & fibia & need surgery the next day. I was then moved into a corridor where I stayed for the next 9hrs. I appreciate how extremely manic it was and every single person went out of their way to help me and make sure I was comfortable but I don’t find lying on a trolly in a corridor overnight for that long at all acceptable.
Visited Accident and emergency services on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 16 November 2023
Dear Louise, Thank you for sharing your experience with us, we hope you are now feeling much better since your time with us. There are a number of options available to you going forward and we would like to discuss these with you. We would therefore encourage you to contact us at patient.experience@nhct.nhs.uk and we will look out for your email. In the meantime your review will be shared with the team within Ambulatory Care for their learning purposes. Take care, The Experience Team
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Review titled Fabulous care.
Rated 5 stars out of 5
by Christine Judith Connolly - Posted on 19 October 2023
I arrived in A and E feeling a lot of pain after falling down stairs on holiday in Spain. From entering the door of A and E every single member of staff went over and above to not only look after my injuries but to treat me with the utmost kindness. I was treated with dignity and respect at all times. All the staff were professional and kind and I received a treatment plan that suited my needs.
Visited Accident and emergency services on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 24 October 2023
Dear Christine, Thank you for sharing your review with us via NHS Choices. Sorry to read that you had a fall and we hope you are feeling much better. Your comments will be shared with the team within A&E at The Northumbria Specialist Emergency Care Hospital. Thank you for taking the time for sharing your feedback. All the best and take care, The Experience Team
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
I was sent to the Surgical Assessment Unit by my GP and within a few hours I'd had several tests and an ultrasound to quickly identify the problem. After waiting on the Ambulatory Care unit I was admitted to Ward 15, where I stayed for a total of 5 nights. All of the staff I encountered from arriving at the hospital to being discharged were brilliant. I felt fully informed about all parts of my care and everything was always explained very clearly. They made sure that I was kept as comfortable as possible both before and after my surgery. Even when it was clearly very busy, the staff were always friendly and were as quick as they could be to help regardless of what was needed. While I hope I never have to come back, I would be more than happy to be cared for by any of the staff I met and anyone else who needs to go should be reassured.
Visited Emergency Abdominal Surgery on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 03 November 2023
Dear patient, We’re sorry to read about your recent admission to hospital and we hope you are now feeling better since your surgery and following your discharge from Ward 15 at The Northumbria Hospital. Thank you for taking the time during your recovery to share your reflections with us, your comments will be passed to the teams involved in your care. We wish you a speedy recovery. Take care, The Experience Team
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Review titled good patient and relative care
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
My sister was admitted into emergency department the staff were brilliant their standard of care outstanding . She was transferred to critical care, where she received the highest level of care. The staff also cared for me with several cups of coffee and and a meal .
Visited Critical care on September 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 05 October 2023
Dear Service User, Thank you for getting in touch. We are delighted to hear the care your sister received was outstanding in the Emergency care department. Also, thank you for sharing with us your own experience of care whilst your sister was a patient in the Critical Care Unit. We understand the importance of caring for families as well as patients during a difficult time. We will make sure your feedback is forwarded onto the teams involved. Best wishes, The Experience Team.