Guy's Hospital - Ratings and reviews
Reviews
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Review titled Epic problems
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2023
The staff appear to be having difficulties understanding and implementing the new computer system called "Epic". It appears to be hit and miss and this, together with what appeared to be a severe shortage of staff in the cancer centre is leading to extended waiting times. It is unfortunate that the nurses appear to have the added stress of having to chase up test results and medication because somewhere along the line someone hasn't pressed the right button on the new system. I am sure it will eventually sort itself out, but until such time, be prepared to wait much longer than previously. Notices in the Cancer Centre beg our patience but when you are tired and anxious, patience is in short supply! Lots could be done at little cost to make the waiting area for the chemo suites more comfortable and user friendly by way of a couple more comfy sofas perhaps? Especially since the Living Room where previously one could chill out now seems permanently closed. Thank you
Visited Cancer Services on November 2023
Guy's Hospital has not yet replied.
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Review titled Poor customer service
Rated 2 stars out of 5
by Eric Ekuban - Posted on 07 November 2023
The doctor who saw me at my first appointment prescribed a medication which is finished, 3 days ago. I went to my GP Practice for a repeat prescription which they could not , because the hospital has not sanctioned it. I came in to Guy's hospital on Friday 3rd Nov, to get clarification on what to do, but the nurse at the desk said she could not assist and that she would put in a request to investigate and someone would contact me. Today is 7th Nov '23 and no correspondence yet. I have been put on hold on my telephone call for over 30 minutes in the morning and another 30 minutes in the afternoon without any success. How can I get help and assistance as a cancer patience from this hospital and as a tax payer?
Visited Oncology - Medical on November 2023
Guy's Hospital has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Jade - Posted on 18 October 2023
Had my wisdom tooth removed here yesterday and have to say it was amazing. I was anxious due to it being in a difficult place but I cannot complement them enough, I do not remember a thing about the tooth removal after being sedated and was dealt with very quickly. Sore today but to be expected.
Visited Oral and Maxillofacial Surgery on October 2023
Guy's Hospital has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
Cannot ever ever get through on the phone to make an appointment. They ignore emails and calls. I have watched them when I have been waiting on reception in the department, and the staff members sit there , just ignoring the ringing phone!, what sort of service is thus, absolutely appalling, either get more staff, or get staff that actually do something. Disgusting!,
Visited Dentistry and Orthodontics on October 2023
Guy's Hospital has not yet replied.
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Review titled Extensive waiting
Rated 2 stars out of 5
by Anonymous - Posted on 27 October 2023
I’ve visited this clinic twice in the past 10 months and both times I waited over 45 minutes. I arrive 5 minutes early to appointment time as requested but it changes nothing. I can see that there are 5 clinicians on shift and only one person waiting after me. Both of us have been waiting the same amount of time. How can a 45 + minute wait be explained? For us that need to work back our hours for work this is not ok.
Visited Breast cancer services on October 2023
Guy's Hospital has not yet replied.
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Review titled Ignored and unable to contact
Rated 1 star out of 5
by Ryan Conway - Posted on 26 September 2023
I have attempted to contact ENT on numerous occasions over a 2 month period - never with any success. My referral is not being processed and any attempts to get a copy of my referral from the Information Governance team are also unsuccessful. Nobody in ENT ever picks up the phone, nor do they reply to emails, so I don't know how to progress with getting my queries answered. My next port of call is going to be turning up to the department to try and get some answers in person.
Visited Ear, Nose & Throat on September 2023
Guy's Hospital has not yet replied.
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Review titled Gynecology
Rated 4 stars out of 5
by Paola - Posted on 24 March 2024
I was referred for suspected uterine cancer, and referred again to a non-cancer gynecologist, but after 7 months I'm still waiting for a call
Visited Gynaecology on August 2023
Guy's Hospital has not yet replied.
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Review titled Poor service - telephone responses
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
This is a general beef with all NHS services, but I am currently holding on one hour to get through to appointments. I will then have to call back again today between 3 and 5. When you are waiting for an urgent referral this, in my opinion, is very stressful. ie where is it, is it in the post, am I lost on the system etc., so many things to consider making life more stressful than it need be. Surely some other system of enquiries could be arranged?
Visited Urology on August 2023
Guy's Hospital has not yet replied.
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Review titled Follow up pet scan
Rated 2 stars out of 5
by John Croke - Posted on 30 July 2023
On follow up I found the lady abrupt when questioned also said if I didn't think she was up to the job I should seek a second opinion what a why to begin care really distraught and felt let down . All other care has been exalent
Visited Cancer Services on July 2023
Guy's Hospital has not yet replied.
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Review titled Unanswered Calls
Rated 2 stars out of 5
by Anonymous - Posted on 07 July 2023
I've struggled to get through to anyone at the Rheumatology Department, no one takes calls and I've been leaving answerphone messages for weeks. I've just managed to get through to a Secretary who says hopefully someone will get back to me. I have a debilitating joint disease, I really shouldn't have to live on hope to get a repeat prescription!
Visited Rheumatology on July 2023
Guy's Hospital has not yet replied.