Guy's Hospital - Ratings and reviews
Reviews
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Review titled first class: professional, caring, empathetic
Rated 5 stars out of 5
by zoe - Posted on 21 February 2024
I saw four people and everyone of them was sensitive, expert, re-assuring and efficient. I could not fault it. Really outstanding, thank you so much. Additionally, the hospital was clean, well kept, the cafe was inviting, and the music was appropriate and made the place not feel intimidating or frightening. Just a bit tricky to find where I was supposed to be so perhaps better directions in paperwork.
Visited Breast Surgery on February 2024
Guy's Hospital has not yet replied.
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Review titled Amazing team and care
Rated 5 stars out of 5
by Nic - Posted on 01 April 2024
I’ve been under the care of the ENT team since around 2022 and recently had a surgery that’s massively improved my quality of life. All the doctors, nurses, anaesthesiologist and everyone else I’ve encountered since my referral has been very helpful and professional. I was a bit apprehensive about the surgery, but one of my surgeons organised an appointment to discuss the risks and benefits of the surgery which put me at ease and helped me make a decision. Recovery went exactly as planned, I was given a very detailed post-operative guide with medication, and 2 weeks later felt great. I’m so grateful for your team’s expertise and care!
Visited Ear, Nose & Throat on January 2024
Guy's Hospital has not yet replied.
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Review titled Atrocious
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Appointment has been rescheduled 4 times now. Have been waiting for 5 months for this referral to lead to seeing an actual doctor and getting the tests I require. Had an appointment in the diary since mid December 23 - suddenly cancelled because there are no doctors on site that day??? Have rearranged my work week around this appointment and subsequently lost income as a result - for it not to be cancelled. A disgrace.
Visited Haematology on January 2024
Guy's Hospital has not yet replied.
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Review titled not very happy
Rated 1 star out of 5
by martin jones-brown - Posted on 24 January 2024
im 81 years old and before having aquablation procedure for enlarged prostrate on 2nd dec 2023 i never in all my life had to wear a male napkin for leakage of urine but now after59 days i have to change this napkin maybe 5 times a day so i am now thinking what went wrong with procedure
Visited Urology on December 2023
Guy's Hospital has not yet replied.
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Review titled So professional!
Rated 5 stars out of 5
by Carole - Posted on 14 December 2023
Today I contacted the Cancer Help Line. My call was answered within minutes and a nurse rang back almost immediately. I had a sympathetic ear, a prescription sent to my GP and a new date for a telephone conversation. Well done Guys! I really am impressed.
Visited Cancer Services on December 2023
Guy's Hospital has not yet replied.
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Review titled My hospital experience
by Rudhf74 - Posted on 08 December 2023
Am unable to access the given web-site but, I arrived very early for my appointment and, instead of having to wait until the time of my appointment was seen after a very short wait. Once in the consulting/scan room it was all over in a matter of minutes; very efficient service, thank you.
Visited December 2023
Provided by Care opinion
Guy's Hospital has not yet replied.
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Review titled Far too slow to deal with referrals
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
Approached GP in July to have my knee looked at. It is now December. Referred (finally!) to the physio department after many months of inaction - but after 10 days, the Physio Department have not even dealt with my referral. It takes 20 minutes on hold to get through on the phone, only to be told to phone back in a few days. The state of the NHS is truly depressing.
Visited Physiotherapy on December 2023
Guy's Hospital has not yet replied.
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Review titled Guys at Guys!
Rated 5 stars out of 5
by Carole - Posted on 10 December 2023
My consultant, the cancer nurse, the minor ops procedure, everything has been so smooth. Staff have taken the trouble and time to explain everything in a calm, professional manner. Medications are organised and I am continually grateful beyond words to the NHS. Yes, I had to wait to be seen - but that simply meant that other patients were getting the time they needed. Thank you guys at Guys! I think you are dedicated and truly amazing.
Visited Cancer Services on November 2023
Guy's Hospital has not yet replied.
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Review titled ENT Rhinology
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2023
They never answer the phone! They sent me appointment for 5th December 2023 by text. I book a days holiday as I have to come up from Margate, then they send me a text the week later stating my appointment is the 4th December. I can't change or find out any information. What a shambles this department is, wasting NHS resorses.
Visited Ear, Nose & Throat on November 2023
Guy's Hospital has not yet replied.
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Review titled Superb service
Rated 5 stars out of 5
by Antony Arthur - Posted on 10 November 2023
From the start of my treatment through to my discharge I cannot fault this service. All the staff that dealt with me from the consultants, anaesthetists, doctors, nurses to the porters, cleaners, caterers everyone did a 1st class job of looking after me, tending to me and caring for me. Everyone had time to talk, smile, laugh, explain and care while all the time maintaining a very professional approach. The care I received was superb. I was admitted with suspected lung cancer the care from the waiting room, consultancy, theatre, recovery, x-Ray, physio and everyone on Dorcas ward was outstanding. Everyone had time to speak, laugh and show friendship and this portrayed in the patients I met - not a bad word from any of them. No I wouldn’t want to go through it again but I can highly recommend everyone involved in the lung cancer department. A very highly trained professional unit, our National Health Service at its very best. Thank you everyone for everything
Visited Lung cancer services on November 2023
Guy's Hospital has not yet replied.