Dewsbury and District Hospital
Halifax Road, Dewsbury, West Yorkshire, WF13 4HSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 4 stars out of 5
by Brian Vasey - Posted on 15 August 2023
I was sent to get checked after having chest pains (this 12 week after heart attack) I cannot thank you enough for your way you checked me out with sympathy and kindness understanding the fear I had of it being another attack, my thanks to each and every one of your staff from the reception to the doctors and nurses involved. I was so grateful.
Visited Accident and emergency services on August 2023
Review titled Dewsbury and District Hospital
Replied on 23 August 2023
Dear Brian Thank you for taking the time to post your comments regarding your recent experience. I am so sorry to read of your chest pains and can only imagine what a worrying time this must have been for you. I am pleased that our staff were kind, caring and very understanding of your fears and worries. I will share your kind words with the team who I know will be thrilled with your comments. Thank you again and I wish you a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Shocking !!!
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2023
26 week pregnant been referred by doctor to attend immediately. Was left to sit in waiting room 8 and half hours before going home due to toilets been an absolute disgrace no where to get food and not one person saw doctor in 2 hours. Was told they was only 2 doctors in whole hospital to treat emergencies, adult and children.
Visited Accident and emergency services on August 2023
Review titled Dewsbury and District Hospital
Replied on 01 August 2023
Thank you for taking the time to post your comments and I am really disappointed to read of your poor experience. This is not something we would want any of our patient's to experience. We are seeing increased numbers coming into our Emergency Department which, unfortunately, means that our patients have to wait longer than we would have liked. Please be assured that we are doing everything we can to reduce the length of time our patients have to wait. I am so sorry that the toilets were in such a poor condition and I will share your feedback with the relevant teams. In terms of obtaining food, depending on what time you came into the department, there is a café available at the front entrance of the main hospital building. If it is out of hours, then I believe there are a number of vending machines available. I will share your feedback with the relevant teams as it is important we continually learn from our patient's experiences. Thank you again and I hope you are feeling much better. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Lovely caring staff
Rated 5 stars out of 5
by Angela Collinson - Posted on 19 July 2023
This was my 2nd visit to this department within a month for a further procedure and as before,the staff were so lovely and calming and reassuring, I felt so relaxed and the procedure was over before I knew it,,the staff and doctor carrying out the procedure were just amazing and they dont often get the praise they deserve,,thank you once again for your kindness towards me,,
Visited Gynaecology on July 2023
Review titled Dewsbury and District Hospital
Replied on 19 July 2023
Dear Angela Thank you for taking the time to post your comments regarding your recent experience. All of our staff work tirelessly to provide high quality care which is person centred as well as providing support and reassurance to all of our patients. I am so pleased that this was your experience. I will share your kind words with the team as I know how humbled and delighted they will be by your feedback and in particular, knowing how they made your experience so positive. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fast, efficient and caring
Rated 4 stars out of 5
by Anonymous - Posted on 16 July 2023
I had to come to the X-ray department for a scan. I admit I really didn't want to due to past, but not recent, experiences of your hospital with family members. I was sent paperwork beforehand which was very useful and also explained that if I wore appropriate clothing (detailed description) I wouldn't have to change into a hospital gown, which I find completely dehumanising and makes me panic. I attended and apart from a small delay everything went smoothly including only having to remove my shoes for the scan. The staff were very kind.
Visited Don't know on July 2023
Review titled Dewsbury and District Hospital
Replied on 18 July 2023
Thank you for taking the time to post your comments regarding your recent experience. Firstly, I would like to say how sorry I am that you have had some negative experiences of the department in the past. However, I am really pleased that this time around your experience was much more positive. It is lovely to read how you felt staff were very kind and I will share your feedback with the team. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful ward 14.
Rated 5 stars out of 5
by Margaret Adams - Posted on 01 August 2023
Fantastic care, all staff very friendly and helpful, couldn't have received better care anywhere, just amazing all of them.
Visited Colorectal cancer services on July 2023
Review titled Dewsbury and District Hospital
Replied on 01 August 2023
Dear Margaret Thank you for taking the time to post your comments regarding your recent experience. It is so lovely to read comments such as "fantastic care", "just amazing all of them". I am really pleased that you have had such a positive experience on the ward and I will be sharing your kind words with the staff. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Outstanding service
Rated 5 stars out of 5
by Angela Collinson - Posted on 15 June 2023
I had an appointment in this dept yesterday and I was absolutely terrified of the procedure I was having,,I explained my fears and the staff were extremely reassuring and calming,the lady who carried out the procedure was so kind and explained everything to me about the procedure ,,the 2 staff who were also with me were equally as kind,,thank you for your patience and understanding,,it really helped me.
Visited Gynaecology on June 2023
Review titled Dewsbury and District Hospital
Replied on 16 June 2023
Dear Angela Thank you for taking the time to post your comments regarding your recent experience. I am absolutely delighted to read you found our staff to be kind, calming and were able to explain everything to you. These key skills are essential to deliver high quality person centred care which you have experienced and is something all of our staff strive to achieve. I will share your lovely feedback with the team who will be so pleased to read of your comments and that they made your experience such positive one. Thank you again and I wish you a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Amazing caring staff
Rated 5 stars out of 5
by Angela Collinson - Posted on 26 May 2023
I had hand surgery in the boothroyd centre on Tuesday 23rd may, from being admitted and to being discharged a few hours later I can honestly say I recieved first class care and attention from all those who were involved,,I had local anesthetic and was nervous but as soon as I entered the theatre I was reassured by staff.i was so relaxed during my operation and staff always ensured I was ok throughout,,I cant fault the service I received, I'd like to say a heartfelt thank you to all who looked after me on the day,,you were all so kind..thank you
Visited Plastic surgery on May 2023
Review titled Dewsbury and District Hospital
Replied on 30 May 2023
Dear Angela Thank you for your kind comments and I am so pleased to read that staff were able to provide you with reassurances. I can only imagine what an anxious time this must have been for you but it is lovely to read how you felt staff were kind and provided "first class care". I will share you kind words with the team as I know how thrilled they will be. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Absolutely disgusting
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2023
My 94yr old grandma got transfered from Mirfield to this hospital with issues and have been told by the doctor oh its her age that's why we can't do anything absolutely disgusting to think somone of that age doesn't need any help or care and you decide to be so rude and insensitive to say either wait 9hrs for an ambulance or take her yourself absolutely fuming of the slow staff at doing anything.
Visited Accident and emergency services on May 2023
Review titled Dewsbury and District Hospital
Replied on 09 May 2023
Good afternoon Thank you for your feedback and I am really sorry to read that you have been extremely unhappy with the service provided to your Grandma. As this is a public website, I am unable to obtain much detail in order look into this further. If you would like, we can look into this for you if your contact our PALS department with both yours and your Grandma's details. Their email address is myh-tr.palsmidyorks@nhs.net. In this meantime, I will share your feedback with the team. Thank you again and I wish your Grandma a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Poor practice,
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
Went to this department regarding breathlessness and arm pain,,after I was called to be assessed,the healthcare assistant was abrupt with me,,the doctor who gave me results of blood tests and ecg made me feel like I was wasting their time and basically said I was ok and nothing was wrong,,,not athing you should say to a person having a massive anxiety attack . No regard for patient care at all
Visited Accident and emergency services on May 2023
Review titled Dewsbury and District Hospital
Replied on 18 May 2023
Thank you for taking the time to post your comments regarding your recent experience. I am really sorry that your experience of being in the department has been poor and from what you have described, this is not the experience we would want for any of our patients. It is important that we look into this for you and therefore, I wondered if you would be happy to contact our PALS team. Their contact details are myh-tr.palsmidyorks@nhs.net. Thank you again and I hope you will get in touch. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Excellent Service from start to end
Rated 5 stars out of 5
by Sarah Hussain - Posted on 09 May 2023
I went to hospital after many years today and was pleasantly surprised by the new set-up. The staff members were amazing. The bright and chirpy receptionist lifted my painful mood as soon as I entered, the nurses, x-ray department and the doctor were all amazing. I was triaged, x-rayed and reviewed all within 2 hours! Thank you for your kindness and your advice.
Visited Accident and emergency services on May 2023
Review titled Dewsbury and District Hospital
Replied on 09 May 2023
Dear Sarah Thank you for taking the time to post your comments regarding your recent experience. I am delighted to hear that your experience has been a positive one. It really does make a difference to staff to hear such kind words and I will pass on your lovely feedback to the team. I am especially pleased that our Receptionist lifted your mood as I can only imagine what a worrying and painful time this must have been for you. Thank you again and I wish you a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust