Dewsbury and District Hospital - Ratings and reviews
Reviews
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Review titled great
Rated 4 stars out of 5
by Anonymous - Posted on 03 October 2023
the doctors and nurses were extremely polite and caring, however reception were a bit rude. Waiting time wasn’t long and doctors and nurses listened to me what i had to say and reassured me
Visited Accident and emergency services on October 2023
Review titled Dewsbury and District Hospital
Replied on 17 October 2023
Thank you for taking the time to post your comments regarding your recent visit to the hospital. I am really pleased to read that you found our staff to be polite and caring. However, I am disappointed to read that the receptionist was rude. This is not something we would expect from our staff and for that I am really sorry. I will share your feedback with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Dismissive physiotherapist
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
I had an appointment today with my physio for the first time. I've been having All over pain, osteo, Hypermobility from age of 15, I'm now 40. Over 23 years I've not known exactly what was wrong with me. Rheumatology have been brilliant. Dewsbury hospital has been great and I was feeling optimistic and thought I was finally getting somewhere. Physio was dismissive, made me feel I was imagining my pain. Made me upset, bent my thumb back and it hurt, even though I told him I can't bend it back. He thought some exercises would help. They don't. I've tried everything over the years. Denied I had hypermobility even though I had it in a letter from rheumatologist. Told me I could do things when I couldn't. Really rude and made me feel like I was lying. He doesn't know my life and what pain I go through daily. I left crying and down. Will not be returning with this physiotherapist
Visited Physiotherapy on October 2023
Review titled Dewsbury and District Hospital
Replied on 19 October 2023
Thank you for taking the time to post your comments regarding your recent experience. I am really saddened by how you were left feeling from your appointment. This is not something we would want any of our patients to experience and I am really sorry that you had such a poor experience. All of our staff aim to provide a high standard of care and treatment that is delivered in a compassionate way and from the feedback you have kindly provided, this was not your experience which is really disappointing. I will be sharing your feedback with the manager of the service as it is really important we learn from our patient's experiences. However, if you would like us to look further into this for you please do contact our PALS team (myh-tr.palsmidyorks@nhs.net). Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Children's A&E
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
Came in for my daughter having a fall and a head injury. All staff were amazing so friendly and worked so hard to make sure we were constantly up to date on what was happening. The radiographer stayed hours later to wait for her to sleep for the CT scan. All DRs were amazing and some had never worked there before. Nurses were so caring and lovely and made us and our daughter feel comfortable the whole time. Thankyou everyone so much your hard work doesn't go unnoticed.
Visited Accident and emergency services on September 2023
Review titled Dewsbury and District Hospital
Replied on 18 September 2023
Thank you for taking the time to post your comments regarding your daughter's recent experience when visiting our Emergency Department. As a parent, I can only imagine what a worrying time this must have been for you and I am so pleased to read that all of the staff looking after your daughter were friendly and provided you with those vital updates. All of staff aim to provide a high standard of care and treatment and I will pass on your kind words to the team. Thank you again and I hope your daughter is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Excellent service
Rated 5 stars out of 5
by Emma Jackson - Posted on 24 September 2023
I ended up in dewsbury a and e after feeling unwell, and I wasn’t waiting long to get seen, the staff that supported me whilst I was there and the healthcares, phlebotomy, doctors and nurses and radiographers treated me with so much care, respect and dignity and I felt listened to, they put me at ease and looked into my symptoms and really looked out for me. They were very attentive and even though they were really busy they spent the time they needed to with me to check me over to get me home. Very grateful and thankful for their service.
Visited Accident and emergency services on September 2023
Review titled Dewsbury and District Hospital
Replied on 25 September 2023
Dear Emma Thank you for taking the time to post your comments regarding your recent experience of using our Emergency Department at Dewsbury & District Hospital. I am delighted to read of your positive experience and that you felt all of the staff who looked after you did so with so much care and, that you felt well informed and listened to. I will share your kind words with the team as I know how much they will appreciate your lovely feedback. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Walk in centre
Rated 5 stars out of 5
by Kathryn Gall - Posted on 24 September 2023
I attended the walk in centre today. I was very impressed by the efficiency of the service. The staff were very professional and friendly. The nurse I saw was very kind and efficient. The radiologist was also very friendly and efficient. I was in and out of the department within 40 minutes. Excellent service.
Visited Accident and emergency services on September 2023
Review titled Dewsbury and District Hospital
Replied on 25 September 2023
Dear Kathryn Thank you for taking the time to post your comments regarding your recent experience of visiting the Walk-in-Centre at Dewsbury & District Hospital. Although this service is run by our colleagues at Locala, I am really pleased to read of your positive experience and that you found all of the staff professional and friendly. I will share your kind words as I know how much staff will appreciate your positive comments. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fabulous caring informative service
Rated 5 stars out of 5
by Gillian Clark - Posted on 21 September 2023
Visited ophthalmology department this morning for pre glaucoma review……nervously ! Saw amazing consultant who has a wonderful bedside manner. He did a whole plethora of tests (scans, pressures, cornea checks to name a few) and explained everything to me as the tests were being carried out. He was very, very informative and put me totally at ease. Can’t thank the NHS enough for their kind, caring service at Dewsbury Hospital.
Visited Ophthalmology on September 2023
Review titled Dewsbury and District Hospital
Replied on 22 September 2023
Dear Gillian Thank you for taking the time to post your comments regarding your recent experience of using our Ophthalmology services. It is so lovely to read of your positive experience and that you have received such good care during your appointment. It is always a delight to receive such positive feedback and to know how appreciated our staff are for their hard work and dedication to our patients. I will share your kind words with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Appointment
Rated 2 stars out of 5
by Mark Harrison - Posted on 30 August 2023
Gp made made me an urgent appointment due to been unwell rang yesterday morning to ask politely when is it going to be rudely told it’s going to be over 35 weeks not very urgent is it then told again rudely if not happy I had to go to A/E which I replied a/e is not acceptable it’s a consultation from a consultant I need went on to say what would like me to do not happy at all
Visited Haematology on August 2023
Review titled Dewsbury and District Hospital
Replied on 04 September 2023
Dear Mark Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read of your experience and that an urgent appointment will be over 35 weeks. Unfortunately, you do not state which service/speciality this relates to and therefore, it is difficult for me to be able to look into this further for you. It may be helpful if you contact our PALS team (myh-tr.palsmidyorks@nhs.net) with your details so that they can look into this for you. Thank you again and I hope you will be in touch. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Thoughtful compassionate care to 90 year old
Rated 5 stars out of 5
by Debra - Posted on 26 August 2023
I was accompanying my 90 year old.mum who had to have an internal intimate examination to investigate possible cancer. This was traumatic for her but the consultant and nurse were as professional warm and compassionate as they could be which she appreciated.Thqnk you
Visited Gynaecology on August 2023
Review titled Dewsbury and District Hospital
Replied on 29 August 2023
Thank you for taking the time to post your comments regarding your mum's recent experience. I can only begin to imagine what a worrying time this must have been and I am really pleased to read of how our staff were caring and supportive. I have shared your lovely feedback with the team as I know how much they will appreciate knowing what a positive impact they had on your mum's experience. Thank you again and I wish both you and your mum well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Top class teamwork in the Cavell Unit
Rated 5 stars out of 5
by Trevor McDonnell - Posted on 02 August 2023
I have very recently completed nearly 6 months of chemotherapy treatment (through the haematology department) at the Cavell Unit which involved 12 treatment sessions and 14 pre sessions of blood sampling. Naturally I was extremely anxious at the start, with a diagnosis of cancer that had come as a surprise to me and my family, but I found myself in a warm, friendly and very professional arena. The ethos of the team of the chemotherapy unit was clearly the successful treatment in a relaxed very friendly atmosphere which was easily transferred to us, the patients. That they called the patients by their first names helps to set the style. All the staff very much seem to get on together and have a respect for each others roles. The keynote of this is team work and credit must be given to all and in particular to the team leaders. I will find it difficult to forget the looks on all their faces at the final bell ringing ‘ceremony’ which showed not only their pride in another patient ‘passing out’ but, dare I say, love, in their work and their patient. I, and my family, will forever be grateful to you all and I wish them all well in their personal lives as well as their professional careers.
Visited Haematology on August 2023
Review titled Dewsbury and District Hospital
Replied on 03 August 2023
Dear Trevor Thank you for taking the time to post your comments regarding your experience of our Haematology Department/Cavell Unit. I am really pleased to hear of your positive experience and that you wish to express your thanks to all of the staff in the unit. It is so lovely to read that staff made you feel at ease by the friendly, warm and professional care they provided especially at a time that I can only imagine must have been extremely anxious for you and your family. I will pass on your kind comments to the team as I know how thrilled they will be by your experience. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fantastic staff ward 14 Dewsbury hospital
Rated 5 stars out of 5
by Tracy Bielby - Posted on 22 August 2023
Had laparoscopic gall bladder surgery today at Dewsbury. All staff are absolutely fantastic, they are all amazing and so caring. From nurses to cleaners and operations theatre staff and surgeons. Top rate couldn't ask for anything better 10/10
Visited Don't know on August 2023
Review titled Dewsbury and District Hospital
Replied on 23 August 2023
Dear Tracy Thank you for taking the time to post your comments regarding your recent surgery. I am so pleased to read how staff were really supportive and you found them to be so caring. All of our staff aim to provide a high standard of care and treatment and it is so lovely that this has been your experience. I will share your kind words with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)