Dewsbury and District Hospital - Ratings and reviews
Reviews
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Review titled Ward 12
Rated 5 stars out of 5
by David - Posted on 11 April 2024
Many thanks to the Surgeon, Doctor's, Anaethiatist, Nurses etc for the care I received before and during my operation in Ward 12 at Dewsbury Hospital on Tuesday (morning) 9th April 2024.
Visited Don't know on April 2024
Review titled Dewsbury and District Hospital
Replied on 12 April 2024
Dear David Thank you for taking the time to post your comments regarding your recent experience. I am delighted to read that you have been happy with the care and treatment you received by our staff. I will ensure that your feedback is shared with them. Thank you again and I wish you a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Unprofessional GP
Rated 3 stars out of 5
by Faye - Posted on 13 March 2024
Dealt with a doctor today in the minor injuries department that was very patronising and unprofessional. He also prescribed treatment that is unsafe fit be used with my situation
Visited Accident and emergency services on March 2024
Review titled Dewsbury and District Hospital
Replied on 14 March 2024
Dear Faye Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read of the events you have described which is not what we would want any of our patients to experience. I am concerned regarding the medication issue you have raised and feel it is important that we look into this further for you. If this is something you would like us to do, please contact our PALS team (myh-tr.palsmidyorks@nhs.net). Our PALS team will be able to liaise with the correct services to look into your experience whilst in the department. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Complaints
Rated 4 stars out of 5
by Russell warcup - Posted on 18 March 2024
I was asking Asian how long it will take for me to see someone as I registered as I had a pain in my head and he said clever I told you before which I was upset as he was aggressive he had a beard and a moustache he was wearing a blue outfit
Visited Don't know on March 2024
Review titled Dewsbury and District Hospital
Replied on 25 March 2024
Dear Russell Thank you for your comments and I am so sorry to read of your experience. It is important we look into this for you and therefore, please could I ask that you contact our PALS team (myh-tr.palsmidyorks@nhs.net). Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Appointment
Rated 2 stars out of 5
by Philip - Posted on 05 March 2024
My 3 years old daughter was supposed to have an appointment with the ophthalmologist before last Christmas. We called a couple of times and still haven't been given an appointment yet. Now it's almost 3 months but there is no update at all. No communication - phone, letter, email, text,... nothing. It's very frustrating.
Visited Ophthalmology on March 2024
Review titled Dewsbury and District Hospital
Replied on 07 March 2024
Dear Philip Thank you for taking the time to post your comments and I am so sorry you are still waiting for an appointment for your daughter to see one of our Ophthalmologists. Given that this is a public website, it would be inappropriate of me to request personal details so that I could look into this further for you. Therefore, I wonder if you could contact our PALS team (myh-tr.palsmidyorks@nhs.net) who would be able to contact the relevant services to enquire about an appointment for your daughter. Thank you again and I hope you will be in touch with our PALS team. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Failures in communication between hospital and family
Rated 2 stars out of 5
by margaret-m.quinn - Posted on 06 February 2024
In December 2023 my 79 year old sister was admitted to wards 15 as the result of a fall and subsequently transferred to ward 10. Family contact details were provided by family themselves, including NOK and others. Social team became involved as my sister's house was too difficult for her to manage. In January she was pronounced medically fit, physically and mentally. She was moved (without reference to or knowledge of NOK and family) to a local care home. When I contacted the hospital, believing she was still there, I was given no information, despite the fact that I identified myself on the phone. (I do not live in the area but 150 miles away and am unable to visit since I am the sole carer for a disabled and housebound husband who requires 24 hour care.) One of the staff said (I quote) "she did not know" and this despite ( I would expect) consulting my sister's notes. I discovered where she was through a text with one of her neighbours who was upset and appalled as she had thought the hospital must have informed me. I ask the question: why was no information given to me or to other members of the family who live locally and who visited regularly? I had asked the ward to give my details to the social team and this was promised i.e. that they would contact me in writing. I should have been given a copy of any assessment which was made when my sister was moved to the care home. A telephone call would have been useful too, and courteous I should have thought, quite apart from its being necessary. None of this happened then or up until this time, despite mine and family's efforts. The communication from the social team on whose decision my sister was moved (there were local members of the family, especially her daughter, who wanted her to live with them, so why the care home transfer?) Again, no responses from the hospital and I consider this to be a failure of duty on theeir part,
Visited Geriatric Medicine on December 2023
Review titled Dewsbury and District Hospital
Replied on 14 February 2024
Dear Margaret Thank you for your feedback regarding the lack of communication by staff. It is clear from your posting that you have been left feeling upset by this experience for which I am really sorry. All of our staff aim to communicate clearly at all times with our patients, relatives and carers however, it is clear from your feedback that this was not your experience. It is disappointing that no information was given to you or your family and I will be sharing your experience with the Manager of the ward. The Manager will reiterate the point to all staff the importance of clear communication/information with our patient's family members. Thank you again for your feedback. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled a cahotic system
Rated 3 stars out of 5
by MR MARSH - Posted on 05 December 2023
The switch board does not have a detailed list of internal numbers nore do Departments. That means you could end up like me being passed around for 45 mins to get nowhere. 4pm they shut up shop. Why do you have to go through Pinderfields to get to Dewsbury hospital or Pontefract hospital ??
Visited Haematology on December 2023
Review titled Dewsbury and District Hospital
Replied on 11 December 2023
Dear Mr Marsh Thank you for your email and I am so sorry to read of your frustrations of using our Switchboard service. Our Switchboard directory is as up to date as it can be as the team are heavily reliant on staff/teams informing them of any numbers that need changing. However, they are in the process of creating a new directory as they will be moving over to a new system next year which will give them much more flexibility and an efficient way of working. The Switchboard service is available 24/7, 365 days a year and it's interesting to note that you mention it closes at 4:00 pm. Switchboard does cover Fieldhead hospital between 8:00 am and 4:00 pm, Monday to Friday. All of our three hospitals; Pinderfields, Pontefract and Dewsbury fall under the same Switchboard as they are a Trust Switchboard service. Therefore, they respond to enquiries across the entire Trust. I hope I have answered all of your concerns and thank you again for your feedback. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fantastic
Rated 5 stars out of 5
by Astelle - Posted on 10 November 2023
I attended for a transfusion this morning, I would like to convey my thanks to the staff, they made me feel totally at ease, it is never nice going to hospital, but my experience today has been amazing, Thank you so so much
Visited Don't know on November 2023
Review titled Dewsbury and District Hospital
Replied on 13 November 2023
Dear Astelle Thank you for taking the time to post your comments regarding your recent experience. All of our staff strive to provide positive, person centred care and I am heartened to hear that you have felt supported by our staff. I am also glad to hear that your interactions with staff have left you feeling totally at ease and turned an unpleasant experience into an amazing one! Positive Feedback such as yours provides a morale boost for staff, and I will forward your kind comments onto the team. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Excellent staff
Rated 5 stars out of 5
by Robert watson - Posted on 15 November 2023
I attended the unit on Tuesday and straight away the consultant and her colleague put me at ease and explained in detail about the worries I had about the procedure I was having. I had 3 procedures done within a couple of hours and in the past this would have been over a couple of appointments. I would definitely recommend the urology investigation department at Dewsbury to anyone in the future.
Visited Urology on November 2023
Review titled Dewsbury and District Hospital
Replied on 16 November 2023
Dear Robert Thank you for taking the time to post your comments regarding your recent experience. I am really pleased that your experience has been hugely positive and that our staff provided you with sufficient information to alleviate your concerns. I have shared your kind words with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Amazing!!
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
Admitted to ward 14 for a procedure and one night stay, all the nursing staff and cleaners were brilliant including the gynaecology consultants and anaestheologists. The duty of care from all the staff was absolutely amazing. Even when I couldn’t remember what was said from recovery the nursing team were always happy to go through everything.
Visited Don't know on October 2023
Review titled Dewsbury and District Hospital
Replied on 25 October 2023
Thank you for taking the time to post your comments regarding your experience. I am so pleased to read how our staff made your experience such a positive one. It is lovely to read how staff made sure you were clear with what was happening and can appreciate how reassuring that must have been for you. I will be sharing your kind words with the team as I know how thrilled they will be to read of your comments. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fantastic
Rated 5 stars out of 5
by Jennifer - Posted on 10 October 2023
Had a simple procedure under General Anesthetic. The staff were absolutely amazing, so caring, personable, funny-I am a fairly nervous patient and they were just fantastic.
Visited Gynaecology on October 2023
Review titled Dewsbury and District Hospital
Replied on 17 October 2023
Thank you for taking the time to post your comments regarding your recent experience. Coming into hospital can be a daunting experience for anyone and I am so pleased to read how your found our staff to be caring, personable and amazing! I will share your kinds words with the team as I know how thrilled they will be to know of your positive experience. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)