Burnley General Teaching Hospital - Ratings and reviews
Reviews
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Review titled lovely receptionist
Rated 5 stars out of 5
by Samina - Posted on 07 April 2023
I visited the gynae opd and was greeted by a lovely receptionist who went out of her way to make all the patients in the waiting area feel really comfortable, all the staff on the day were great but i would especially like to praise this receptionist as she was so kind.
Visited Gynaecology on April 2023
Review titled Burnley General Teaching Hospital
Replied on 11 April 2023
Dear Samina, Many thanks for your positive feedback regarding the Gynaecology Outpatients department at Burnley General Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the receptionist and staff who cared for you, it will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great procedure from unit 6
Rated 5 stars out of 5
by Ronald Clitheroe - Posted on 06 April 2023
Received at reception with pleasant experience, teared throughout procedure with respect, empathy and pleasantness, all I repeat all the staff that took me thro the endoscopy procedure was above and beyond in making me comfortable in what a not comfortable procedure so thanks to all of you and keep up the not good but excellent work you do, thank you.
Visited Diagnostic Endoscopy on April 2023
Review titled Burnley General Teaching Hospital
Replied on 11 April 2023
Dear Ronald, What a wonderful review for the staff working in the Endoscopy Unit at Burnley General Teaching Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled General Surgery
Rated 5 stars out of 5
by Tim Capstick - Posted on 29 April 2023
Had my Gallbladder removed . The experience and care and professionalism i received from arrival to discharge was exemplary. All the Consultants, Nurses ,were friendly, helpful, and understanding. Thankyou
Visited General Surgery on April 2023
Review titled Burnley General Teaching Hospital
Replied on 02 May 2023
Dear Tim, Many thanks for your positive feedback regarding your recent gallbladder removal surgery at Burnley General Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the staff who cared for you; how friendly, helpful, and understanding they were towards you whilst in the department. It will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled If only someone would have looked at my results
by Johny373 - Posted on 20 June 2023
Was referred to C22 ward for CDT (catheter directed thrombolysis) after being diagnosed with a blood clot from Burnley General Hospital. Arrived at Royal Blackburn and was given a bed, not long after was told my procedure was cancelled due to there being an emergency, which I understand, these things happen. I was told that I'd be having a CT scan the next morning. Had CT scan next day and was discharged, assuming there was no risk and I'd have the procedure done at a later date. Within an hour of being at home my leg went purple, nearly passed out and was sweating profusely. Was rushed to hospital and ferried straight through A&E and underwent emergency surgery to save my leg. Luckily, the surgeons saved my leg, nearly bled out on operating table, spent 6 days on ICU, where I nearly bled out again, spent 7 weeks on vascular ward (C18B), nurses were phenomenal on there, everything was top notch apart from fact that I was discharged from C22 ward. If only someone would have looked at my CT results I would have never been discharged. I hold whoever signed my discharge and didn't look at CT results responsible for this. I nearly lost my leg and my life. I cannot believe I was discharged in such a serious situation, absolutely shocking!
Visited March 2023
Provided by Care opinion
Review titled Burnley General Teaching Hospital
Replied on 20 June 2023
Thank you for taking the time to share your experience on the Care Opinion website about your recent experience at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Divisional Director of Nursing for the Surgical Division. Confirmation has been provided that the Trust is aware of the incident and an investigation will be conducted. Once again please accept our apologies for your experience. If you wish to provide more information that can be included in the investigation please contact our East Lancashire Hospitals Trust Customer Relations team at 01254 733700 or complaints@elht.nhs.uk Kind regards Sarah Ridehalgh Patient Experience Facilitator
Provided by Care opinion
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Review titled Good experience
Rated 4 stars out of 5
by Liz - Posted on 30 March 2023
Went into Elective Centre at Burnley for a procedure, the staff in the waiting area were friendly and caring. He consultant and theatre team were just ace, very professional and informative and put me at ease.
Visited Urology on March 2023
Review titled Burnley General Teaching Hospital
Replied on 30 March 2023
Dear Liz What a wonderful review for the staff working in the Elective Care Centre at Burnley General Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact me (Melissa Almond) by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Excellent Department
Rated 5 stars out of 5
by David Tomlinson - Posted on 23 March 2023
Nothing but praise for the staff at the eye department at Burnley. The service has been amazing and very proactive throughout. Not sure how they cope with the volume of patients coming through each day. A few more visits needed but thanks so far.
Visited Ophthalmology on March 2023
Review titled Burnley General Teaching Hospital
Replied on 24 March 2023
Dear Mr Tomlinson What a wonderful review for the staff in the Eye Department at Burnley General Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Appointment
Rated 1 star out of 5
by Natalie Elliott - Posted on 31 January 2023
Today I was supposed to have a telephone appointment took it of work so I could receive the call and none even rang me didn’t even have the decency to email or text me if my appointment was cancelled 2 hours later I’m still waiting for my appointment phone call so now I’ve lost a days pay too so thanks for that! Not happy at all
Visited Gynaecology on January 2023
Review titled Burnley General Teaching Hospital
Replied on 03 February 2023
Thank you for taking the time to share your experience on NHS Website in respect of your recent Gynaecology Outpatient appointment at Burnley General Teaching Hospital. I am very sorry to hear of your recent experience, I have shared your feedback with senior staff within Gynaecology and understand that one of the team will contact you. If you would like to provide further information about your experience you can contact the Patient Experience team at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Parking is a nightmare
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Attending appointments with my daughter become frustrating . All the staff are amazing but the parking arrangements and lack of parking is a nightmare. Too many cars all trying to cram onto sight, this is an accident waiting to happen for staff and service users.
Visited Dermatology on November 2022
Review titled Burnley General Teaching Hospital
Replied on 21 December 2022
Thank you for your feedback regarding your daughter's appointments at Burnley General Teaching Hospital and thank-you for taking the time to provide this. It is lovely to hear that you found the staff to be amazing. However, I am sorry that you find the car parking arrangements lacking. The car park is managed by a third party and your feedback has been sent to them alongside the Head of Estates. Currently, due to construction work at the Calico site, 40 spaces are currently no longer accessible at this time. Once again I am sorry for the difficulties you have experienced. Should you need any further assistance then you can contact our Customer Relations Team – complaints@elht.nhs.uk or Patient Experience Team – PatientExperience@elht.nhs.uk Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled True professionals
Rated 5 stars out of 5
by M.WILSON - Posted on 05 November 2022
The staff on this ward were wonderful. I felt very relaxed due to their care. We are fortunate to have this wonderful service. .Many thanks to all.
Visited Gynaecology on November 2022
Review titled Burnley General Teaching Hospital
Replied on 07 November 2022
Thank you for your email following the care and treatment you have received in the Gynaecology Ward at the Burnley General Teaching Hospital. We are very proud of our staff and the services we provide but it is always nice when somebody takes the time and effort to write to tell us about their experience. I will ensure that your very kind and most welcome comments are shared with all the staff within the Gynaecology Department. Thank you once again for taking the time to provide your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Wonderful Service
Rated 5 stars out of 5
by Karen - Posted on 27 November 2022
Your Review: Had a day procedure at this hospital, All staff were amazing and I felt at ease immediately, everyone of them are kind, caring and supportive The ward and theatre were so clean and well kept, credit to all those wonderful staff
Visited General Surgery on November 2022
Review titled Burnley General Teaching Hospital
Replied on 28 November 2022
What a wonderful review for the staff in the Day Case Unit at Burnley General Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator