North West Ambulance Service NHS Trust - Ratings and reviews
Reviews
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Review titled Left in agony coz of Eid
Rated 1 star out of 5
by Annoyed and in pain - Posted on 10 April 2024
I was told I had to wait over 3 hours in agony waiting due to ‘not enough drivers because of Eid’. I’m not religious so why is it cussing me agony. Sort your staff to fit the local demographic and disabilities. I’m in agony and love over an hour away and rely on this service. Shocking. And tbh discrimination against non religious people.
Visited April 2024
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Fantastic paramedics
Rated 5 stars out of 5
by Donna - Posted on 12 April 2024
Had to ring ambulance early hours Monday morning from 999 operator to ambulance operator were very quick and professional on answering the phones.... the rapid response turned up within 4 mins, so caring and professional which made me feel safe then ambulance arrived few minutes later ... they were too so caring professional and calming , they dont get enough credit for the jobs they do they are angels....thank you all once again for being there for me xxx
Visited April 2024
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Patient Transport Information Out Of Date
Rated 3 stars out of 5
by Ally - Posted on 23 March 2024
I have been trying to navigate the nwas Patient Transport System. Firstly, information on the nwas website is out of date, especially the telephone number for Bolton bookings. You call the number listed, and it is a recorded message telling you to phone another Bolton number. I then call Bolton, who tell me as my appointment is a weekend, they cannot book transport, and give me another nwas number to call, stating that when they have booked transport for weekends before, it often fails to arrive. Prior to calling Bolton, I called the Manchester numbers because I did not know who to call, living in one town, and having my appointment in another town, again there is no real information on the nwas website stating which route to take. I eventually get through to someone on a main number, who tells me they do not book patient transport for weekend appointments, it is only booked for cancer and dialysis patients. I tried to explain, I was told I could book transport through this number, but the man I spoke to was rude and unhelpful. So, according to the hospital PALS I am attending, I can’t claim back my travel costs (a taxi) through the NHS Travel Cost Scheme, as no-one wants to fund it despite this being against the government guidance for the NHS Travel Cost Scheme, and I can’t get nwas Patient Transport to provide weekend travel, so just what am I supposed to do. I have already forked out £50 for a return taxi once, and I now must go back for a further appointment. Not everyone has family, or friends who can take them or accompanied them to appointments, and I cannot use public transport to get to a hospital 18-miles away. I am unable to write nwas in capitals for this review.
Visited March 2024
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Fabulous driver
Rated 5 stars out of 5
by Sue Holt - Posted on 19 March 2024
Picked up from my mums care home in Upholland the driver was courteous and on time. Took us to Fairfield Hospital for 9:30. We only waited 5 minutes after our appointment to be collected at 10:15 am. He put my mum at ease who has dementia. I wish I could name him. Please publish my review so that he can see it. His initials are tt. Well done ⭐️⭐️⭐️⭐️⭐️
Visited March 2024
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Wodnderful Service
Rated 5 stars out of 5
by William Winstanley - Posted on 17 March 2024
The paramedics, whom I'm prevented from naming, provided exemplary thoughtfulness and kindness when taking me from my home to A&E today. It could not be improved upon. I Find it most regrettable that I'm not permitted to name them. William Winstanley William Winstanley
Visited March 2024
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Paramedics
Rated 5 stars out of 5
by John Vallely - Posted on 09 January 2024
Yesterday I fell 2ft of a ladder and gashed my head, the ambulance arrived within 15 minutes staffed by a pair of wonderful paramedics who were so efficient and friendly . I didn’t catch their names but I would like show my thanks and gratitude everything they did for me. I do hope they get to see this review. John Vallely
Visited January 2024
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Amazing Ambulance Staff
Rated 4 stars out of 5
by Kirsty - Posted on 03 January 2024
I unfortunately had to wait in the ambulance at the hospital but the ambulance staff were amazing and at 35 weeks pregnant did everything to keep me upbeat
Visited January 2024
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Fabulous, friendly
Rated 5 stars out of 5
by Pam Kershaw - Posted on 26 January 2024
I have limited mobility and get quite anxious but the guys put me at ease and wouldn't be as anxious next time, transport was excellent there and back, thank you so much
Visited January 2024
North West Ambulance Service NHS Trust has not yet replied.
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Review titled The best team
Rated 5 stars out of 5
by Alexandra - Posted on 25 December 2023
I would like to say a huge Thank you to the ambulance team helped me on Christmas Eve. I don't know there names but I know that These lady's deserve medal. Very kind and professional team. I wish you health and prosperity to you and your family. Alexandra London
Visited December 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Susan Grief - Posted on 15 December 2023
I used the patient transport service for my elderly mum and it was great. Better than we expected. The paramedics were very helpful, efficient, cheerful and chatty. My mums health has been deteriorating and the doctors recommended patients transport service would be better for my mum and myself as she is getting less mobile and not able to walk. We didn’t have to wait very long for collection after the hospital appointment, approx half an hour. Not sure if it’s always this quick. It took the stress out of me having to try and get my mum in the car, looking for a wheelchair and trying to park up. Will definitely use in the future.
Visited December 2023
North West Ambulance Service NHS Trust has not yet replied.