North West Ambulance Service NHS Trust - Ratings and reviews
Reviews
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Review titled Fabulous paramedics
Rated 5 stars out of 5
by Val Hanson - Posted on 15 November 2023
The paramedics that dealt with me were fantastic. They were very caring, pleasant and efficient. I would like to thank them very much.
Visited November 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Life Saver
Rated 5 stars out of 5
by Peter Gauterin - Posted on 29 October 2023
Late one night last week I had a severe heart attack.The speed,efficiency,skill and general consideration of the team I am positive saved my life taking me to a top class coronary hospital without delay.I am so grateful.Thank you
Visited October 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anne Baines - Posted on 04 August 2023
Brilliant service from start to finish from booking an ambulance to pickup and drop off , efficient friendly staff , they cared for my mother I couldn’t ask for a more complete service .
Visited August 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Ambulance staff very excellent
Rated 5 stars out of 5
by Mzain - Posted on 19 July 2023
2 female staff very well looked after me came to Vida football pitch and even asked after me on Tuesday 18th July 2023 around 8:30pm
Visited July 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled They abruptly ended the call
by piscesbh47 - Posted on 20 June 2023
I fainted randomly while sat down and had tingly legs and arms - explained this. I called 111 and the person I spoke to said I needed to go back to hospital (previously had an ecg) to have another ecg. They were talking fast and I couldn’t hear them well so asked to slow down. I explained that it was late and that I couldn’t get to A&E at this time (nearly 1am), they then suggested that I should get a taxi and I explained I couldn’t get a taxi as I couldn’t afford one. They then kinda huffed and asked if I knew the risks - and again I explained that I couldn’t afford one. They abruptly ended the call saying to call my GP in the morning.I was left in tears and panicked.
Visited June 2023
Provided by Care opinion
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Help when help was needed
Rated 4 stars out of 5
by Carol Burbidge - Posted on 27 June 2023
Tonight I was at my wits end dealing with my fathers dementia. He turned against me and was in danger of putting himself in danger. The paramedics who attended were so patient and reassuring to him and helped to calm him down. Not only that they were patient and reassuring to me, dad’s main carer, a person at the end of their tether, sleep deprived and very cynical of the NHS. Great job girls, thank you so much.
Visited June 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled First class service
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
On 18 June we had cause to dial 999 as my elderly mother in law was found unconscious in the shower. Not only was the service speedy and efficient but carried out with the utmost respect for my MIL. The paramedics were absolutely brilliant and she owes her life to them - so saying thank you doesn’t really cover it. We (my husband and I ) are so thankful for their speedy assessment of the situation and the swift action they took in an attempt to make my MIL more comfortable. This, I’m sure played a contributory factor in her recovery. Many, many thanks from the friends and family of a 92 year old lady.
Visited June 2023
North West Ambulance Service NHS Trust has not yet replied.
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Review titled Great practice.
Rated 5 stars out of 5
by Daniel Ciontu-Rosu - Posted on 22 March 2023
Today waited no longer than 15 minutes for ambulance for my lovely wife. Very efficient and so caring as always. The paramedics were marvellous. I know the ambulance service gets many complaints and thought it was about time a good review was needed to keep their moral up. Keep up the great work you do and never lose your fantastic sense of humour. We would all be lost without all of you. Please send all my regards to both paramedics.
Visited March 2023
Review titled North West Ambulance Service NHS Trust
Replied on 05 May 2023
Good Morning, Thank you for sharing your feedback with us! I am extremely happy to hear that the service your wife required, was to an extremely high standard. Our NWAS staff pride ourselves in providing exceptional patient care, at the right time and at the right place. I hope that your wife is on the road to recovery! Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Took my elderly mother to her hospital appointment
Rated 5 stars out of 5
by Jane - Posted on 08 February 2023
My mum was treated with care by the lovely person who took her and picked her up from her appointment at Aintree hospital today 08/02/23. Nothing was too much trouble and she really cheered my mum up after having abit of a bad day. I just want to say thank you for what you do, your doing an amazing job and I hope you all get your pay rises, definitely deserve it!
Visited February 2023
Review titled North West Ambulance Service NHS Trust
Replied on 05 May 2023
Good Morning, Thank you for sharing your Mothers experience with us! I am extremely glad to hear that the care provided by our Patient Transport Service (PTS) was second to none, and I am really glad that your Mother felt comfortable and at ease! Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Brilliant fast service
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
I run a local shop, tonight when serving a gentleman he had a seizure and hit his head heavy when falling. a member of the public who was also in the shop telephoned for an ambulance whilst he was fitting. The rapid response vehicle was here within 3 minutes of being called. and the ambulance was here within 7 minutes. the patient was checked over and taken to hospital. All in all a brilliant service. The paramedic in the rapid response also had a good sense of humour which is rare these days.
Visited February 2023
Review titled North West Ambulance Service NHS Trust
Replied on 05 May 2023
Good Morning, Thank you for sharing this feedback with us. I am glad to hear that the service you required for your customer was timely and efficient. We always aim to provide the right care, at the right time, at the right place, and it is excellent to hear that we are doing our best to provide this. We wish the gentleman a speedy recovery. Kind regards, NWAS Patient Engagement Team
Provided by Care opinion