Woodcote Medical - Ratings and reviews
Reviews
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Review titled Appointment Issues
Rated 1 star out of 5
by Mrs Fisher - Posted on 11 April 2024
I did not believe the hype about not being able to get a Dr's appt, until I tried myself. I had a chest infection and the system just said no appointments - the phone had 38 people in front of me! so gave up. Then recently needed drs advice on my diabetes - which I add I was put on tablets and not had any contact for a year since then - I have heard of better experiences from other diabetes patients. So I had an appt booked the next day - but nobody called - worse still there was no contact to say why, so I tried again the next day - completing pages of of the same questions again to get to ask for an invitation, which I was then sent an invite which was removed and reappeared inviting me to an appt 7 days later. Very frustrating and confusing. The older generation will not be able to cope with this new system. The surgery shuts very early daily which makes it impossible for people working.
Visited April 2024
Review titled Woodcote Medical
Replied on 23 April 2024
Dear Mrs Fisher Thank you for your feedback however, I am sorry to hear about the issues you recently experienced in obtaining a GP Appointment. Please could you contact the surgery at swlicb.complaints@nhs.net with your full name and date of birth so we can investigate further; as we have several patients with the same surname. We can then look into this matter for you. Kind regards Kim Burbedge Complaints Administrator
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Review titled Thoroughly impressed
Rated 5 stars out of 5
by Sarah - Posted on 18 April 2024
I had an appointment with DrBellman on Monday for my son who had an ear infection and a severe nappy rash. I was pleasantly surprised from the off when I got called in immediately (always appreciated when waiting with a young child!) My appreciation only heightened during the appointment itself as DrBellman was thorough in her assessment and communication of the treatment options- giving me confidence and making me feel as though I had some autonomy in the decision for his treatment. This is the second time I’ve had an appointment with her for my son and both times she has shown to be very natural and personable with her patients and particularly with children. Most importantly i started to see almost immediately improvement in the nappy rash due to her advice and prescription and I am starting to see improvement in the condition of the ear infection too- much to my relief. I want to thank DrBellman for her expertise, time and dedication to her job!
Visited April 2024
Review titled Woodcote Medical
Replied on 30 April 2024
Dear Sarah, Many thanks for posting your positive review. We are pleased to hear that when you used our new booking system, you received a call immediately. I have passed your comments to the GP who was delighted to receive such positive feedback. Many thanks Deborah Roberts Business Manager
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Review titled Great experience today.
Rated 4 stars out of 5
by Matthew Cormack - Posted on 18 March 2024
Needed an appointment and booked it online this morning early. Got a message at 10.00am for a 10.40am appointment. Doctor was very friendly with the receptionist also helpful. Surpassed my expectations.
Visited March 2024
Review titled Woodcote Medical
Replied on 19 March 2024
Dear Mr Cormack Many thanks for posting your positive review. We are pleased to hear that when you used our new booking system, you received an appointment quickly. I have passed your comments to the GP and receptionist who were delighted to receive such positive feedback. Many thanks Kim Burbedge Complaints Administrator
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Review titled Don't care
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
After visiting the nurse for dressing to be checked after surgery there were issues that needed to be checked by a doctor. The nurse who attended was told by the GP that they were too busy and for me to book an appointment (2 weeks lead time only telephone availability in 5 days) They explained it was not their problem go back to where the surgery was done (70 miles away and not possible in my condition) The Coulsdon surgery seems to have become a call centre, impossible to see a gp
Visited February 2024
Review titled Woodcote Medical
Replied on 20 February 2024
Dear Patient, We are sorry to hear about the issues that you recently experienced in obtaining a GP appointment. Unfortunately, as this review is anonymous, we are unable to investigate further. Please could you contact the surgery at swlicb.complaintswoodcotemedical@nhs.net so that we can look into this matter for you. Kind regards, Deborah Roberts, Business Manager
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Review titled Purley practice
Rated 5 stars out of 5
by Graham Pryke - Posted on 01 February 2023
I saw the receptionist today at Purley, 1st February. You say I am not allowed to name her, but please identify her as she was absolutely brilliant. I have a bad anxiety problem, and she managed to get me a face to face appt with a doctor who I had dealings with before. She too was so sympathetic and put me at ease. Both are a credit to your practice. I only wish I could name them both.
Visited February 2023
Review titled Woodcote Medical
Replied on 27 February 2023
Dear Mr Pryke, Many thanks for posting your review. I have passed your comments onto the receptionist and GP who saw you and they were delighted to receive such positive feedback. Many thanks, Deborah Roberts, Business Manager
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Review titled terrible patiant care
Rated 1 star out of 5
by Mehr - Posted on 22 February 2023
The reception staff have no empathy and are robatic in their response. They ask questions that the patiant can't answer in front of others present. the surgery can only offer telephone conversation with a doctor, Saturday doctor or direct you to hospital emergency. Their Saturday reception is contracted out to others and they are even worse.
Visited February 2023
Review titled Woodcote Medical
Replied on 27 February 2023
Dear Mehr, We were sorry to read your recent review. Our Reception staff have been trained by our GPs to ask a series of questions. This is to enable them to book or signpost the patient to the most appropriate clinician. We are sorry if you found this robotic or unempathetic and will feed this back to the team. Our Receptionists book patients for face-to-face appointments with a range of clinicians, including Advance Nurse Practitioners, Physios, Pharmacists, Nurses, HCAs and GPs, as well as with the Saturday Hub. We are sorry to hear that you have not been happy with the Saturday reception. If you could please email us at swlccg.wmwebsite@nhs.net with some further information, then we can look into this matter fully for you. Kind regards, Deborah Roberts, Business Manager
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Review titled Great Nursing Team
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2023
Unfortunately I have had a couple of medical emergencies over the past couple of years resulting in long term aftercare being required/provided for my leg by the Nursing Team at Woodcote Medical. The Nursing Team are both professional and knowledgeable, whilst adopting a caring/supportive approach which I, as a patient, feel to be an extremely important factor in my ongoing recovery. Nothing is too much trouble for the Nursing Team from initiating hospital appointments (through a Surgery GP), arranging appointments (when required) with one of the specialist Tissue Viability team, requesting a Surgery GP to check when a leg infection is suspected, arranging prescriptions for any required dressings and booking twice weekly dressing appointments in advance to accommodate my work schedule. I feel the current Nursing Team go above and beyond what is required of them in terms of the patient care provided to me and are a credit to the Woodcote Medical practice. I would also like to thank the excellent Reception staff who work at Woodcote Medical for their continued support.
Visited January 2023
Review titled Woodcote Medical
Replied on 09 January 2023
Dear Patient, Thank you for your positive review of our Surgery. I will ensure your kind comments are passed on to our Nursing and Reception teams, who will be delighted to receive them. Kind regards, Deborah Roberts, Business manager
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Review titled Best GP surgery
Rated 5 stars out of 5
by Hatem Eid - Posted on 22 November 2022
Really very good surgery. Very easy to contact and get appointment or repeat prescription ,I highly recommend them as they have very good admin
Visited November 2022
Review titled Woodcote Medical
Replied on 22 November 2022
Dear Mr Eid, Thank you for your positive review - it's great to hear that you are finding it easy to get in contact with the surgery and book appointments/request repeat prescriptions. I will ensure your comments are passed onto the team. Kind regards, Deborah Roberts, Business Manager
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Review titled Helpful response
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
I have just spoken to woodcote medical practice about a slightly complicated situation re medication dosage and prescription. This involved ensuring there was an increase dose and that it was available to be collected at a location other than a local pharmacy. The staff member I spoke to was extremely helpful and understanding. The situation has been promptly resolved and has made a difference to my day and others in my family. Thank you
Visited November 2022
Review titled Woodcote Medical
Replied on 15 November 2022
Dear Patient, Thank you for posting your review of our surgery. I'm pleased to hear that our staff were able to help you out with your prescription query and get everything resolved for you. I'll ensure that your positive feedback is passed onto the team involved. Kind regards, Deborah Roberts, Business Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2022
Such helpful receptionist staff can’t fault them. They have been so helpful on two separate occasions sorting out an appointment for me in advance and arranging last minute prescriptions I forgot to order. Thank you so much. Mrs Dobson
Visited October 2022
Review titled Woodcote Medical
Replied on 11 October 2022
Dear Patient, Thank you for positive review. I will ensure that your comments are passed on to the Reception team, who will be delighted to hear that their hard work is appreciated. Kind regards, Deborah Roberts, Business Manager