Woodcote Medical
32 Foxley Lane, Purley, Surrey, CR8 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful Helpful People, Thank You !!
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2022
Thank you to everyone at Woodcote Medical Purley. Always there to help, even when they are super busy. Wonderful doctors, and really lovely reception staff who always have the time to help, reassure and advice. You all make a difference in improving our lives, despite at times having very challenging work , you are always there for us. Thank you most sincerely.
Visited August 2022
Review titled Woodcote Medical
Replied on 02 August 2022
Dear Patient, Thank you for your review of our surgery. Our team work incredibly hard to help our patients and it is great when this is seen and appreciated. I will pass your comments onto the team, who will be delighted to receive such positive feedback. Kind regards, Deborah Roberts, Business Manager
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Review titled Medical Support Service Second to None
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2022
I have a number of long-term issues the latest of which started in February 2022. I contacted the surgery for medical intervention by the Nursing team who had dealt with similar issues previously, but not as severe. The administration staff arranged a phone consult that day with a Nurse who specialises in my condition. She arranged a face-to-face appointment the following day and then began a long haul of sometimes painful and scary situations in treating my condition. It became clear that further external expert advice was needed which was duly organised with photographic and online evidence being passed to these specialist services for further advice. There were a number of experts involved in the recommendation on treatment routes to take to cure my issue. Indeed, at one point it was felt that I would need intervention by the local A&E, but they decided that intervention should continue with my GP surgery, who continued to review, change and manage my condition. Finally, with insistence of the surgery Nursing team a physical face-to-face intervention was arranged by the Tissue Viability Team, who had been monitoring and offering advice and medical recommendations and with the care and professional support of the Doctors and particularly the surgery Nursing team and at least two visits per week to the surgery throughout those five months my condition has now healed. During that period, Surgery GP’s have interrupted their daily appointments to physically review my condition when requested by the Nurses, who felt it necessary. They would consider the next approach to treating my condition. I can only say how appreciative I am for the medical support and interventions I have received throughout the treatment of my condition and even when things looked bad, they battled through, boosting my hope that the issue could be stopped, and I would indeed get back to being health again. I like the main points from this is I had a joined-up approach to my treatment with continuity of support from the medical staff and their external supporting specialist, without that I firmly believe that things could have turned out differently I mustn’t forget also the help of the administration staff who helped with appointments, tests etc. Thank you all for your continued support but particularly during the last five months.
Visited June 2022
Review titled Woodcote Medical
Replied on 28 June 2022
Dear Patient, Thank you for taking the time to provide feedback on your experiences with our surgery. It's good to hear when things go well and we're glad to hear that your health issues have improved with the support of our nursing team and GPs. I will pass your comments on to our team who will be delighted to receive such positive feedback. Kind regards, Deborah Roberts Business Manager