The Kiltearn Medical Ctr. - Ratings and reviews
Reviews
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Review titled Ordering online prescriptions
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
Been ordering online for years with no hassles.Today I was unable to order as there is a new system using an app and taking a photo of a bar code!!!Not able to do it.Highly frustrating.
Visited April 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Sue - Posted on 07 March 2024
I needed to order my repeat prescription urgently due to an unforeseen trip abroad at short notice. They got the prescription out to pharmacy within 4 hours. Very impressed.
Visited March 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Tracey King - Posted on 28 March 2024
My partner attended after blood tests and was advised to go private by the GP Unbelievable After attending A&E the practice text asking the reasons for attending. Words fail me
Visited March 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Too easy
Rated 5 stars out of 5
by Ant - Posted on 25 March 2024
Phoned in at 8am, there were more than 30 calls in front of me so I used the callback feature, got a call back within the hour and an appointment for early afternoon........no hassel, stress or anything, just a very polite lady on the phone (as always). What more could you want?
Visited March 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled booking appointment
Rated 2 stars out of 5
by Anonymous - Posted on 25 February 2024
arrived at reception first thing and was told no availability for gp appointments.I had my doubts , so rang for an appointment on returning home (( I assume it was a different receptionist I spoke to ) was given an appointment without any trouble First contact - so unprofessional - needs looking into
Visited February 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Not a good practice
Rated 2 stars out of 5
by Eleanor Young - Posted on 19 February 2024
I've had the Tonsillitis for 3 weeks now. It started to go and then came back again this time feeling a lot worse hot and cold and very sore throat. I rand the doctor this morning with 30 in front of me so had a ring back. Rang me back I told her how I felt and that I had had it for 3 weeks. I did ask her for antibiotics but she said pop down to Boots chemist in the town and they will sort something out, which would not be antibiotics. I feel rubish and can hardly walk never mind pop down to Boots. Dreadful practice. It's a terrible state of affairs when you can't even get sorted at your own doctors at the age of 75. Awful place.
Visited February 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Super-helpful person on reception
Rated 2 stars out of 5
by Anonymous - Posted on 19 November 2023
Just to counter some of the bad experiences in other reviews, some of which I have experienced in the past. This week the person on reception was super-helpful with my queries about repeat prescriptions, anticipating my questions.
Visited November 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Very poor appointment service
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
Despite being only the third person in the queue there were no same day appointments and the soonest appointment was in 2 weeks. Very poor understanding of my issues by the receptionist. This is exactly why people go to Accident and Emergency My problem was urgent and serious and the response was entirely inadequate
Visited November 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Disappointing Care
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
I am really disappointed with the care and concern of this doctor's surgery. I have been registered here since I was a child and as my whole family is also registered here, I have therefore decided to stay because it is simply easier. However, it is persistently extremely difficult to get the appropriate care or concern from this practice. As a young, female adult, I feel as though my symptoms are consistently dismissed and ignored, I am often refused appointments and even when I ring at 8am I am told my symptoms are not 'bad enough' to be urgently seen to. I am told not to go to A&E because I would be wasting their time, I am told I am too young to be reviewed by specialists because I am 'not at risk', yet 111 tells me to contact my GP straight away to receive the appropriate care? I do not feel helped by this surgery. I had to go to the same doctor three times before I got referred for blood tests and I had to eventually go to a completely different doctor to be referred for an ultrasound regarding a lump I had found in my breast. This caused delays in my care and results which increased my anxiety and affected my daily stress. I often feel very nervous and uncomfortable contacting this surgery as they often belittle me and I find the receptionists are very rude and blunt. Even when I do get an appointment, I do not feel heard, seen, or understood by the doctors which makes me put off my ailments to get worse because it is such a nightmare trying to get anywhere with anyone at the practice. I am very disappointed in their concern for patients or urgency for the appropriate care that people need and it needs to be reviewed extensively to ensure people are being treated and looked after in accordance to their symptoms and problems. It is simply not good enough.
Visited November 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Appointment
Rated 5 stars out of 5
by Roz Spalding - Posted on 31 October 2023
Rang this morning to make an appointment- new telephone system was an improvement- quick response even at 8am. Very helpful Receptionist who organised a same day appointment. Very good service from the Nurse and General Practitioner so thank you
Visited October 2023
The Kiltearn Medical Ctr. has not yet replied.