The Kiltearn Medical Ctr. - Ratings and reviews
Reviews
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Review titled Appointment
Rated 5 stars out of 5
by Roz Spalding - Posted on 31 October 2023
Rang this morning to make an appointment- new telephone system was an improvement- quick response even at 8am. Very helpful Receptionist who organised a same day appointment. Very good service from the Nurse and General Practitioner so thank you
Visited October 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Can’t get an appointment, never ever get back to you.
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
By the time you get an appointment you could be dead, when you do (if you do) get through, no appointments available and say they will get back to you but never do. They are shockingly bad. Trying to move to a practice that will actually see you and give you an appointment.
Visited October 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Lack of travel advice readily accessible
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2023
Upon contacting the surgery for vaccinations some 5 weeks prior to travel I am informed that it is surgery ‘policy’ that they need 6 weeks notice to action this request. So, despite being promised a return call from the surgery which was never received I made a 3rd phone-call to ask that just our children received a tetanus injection but again due to the surgery not having 6 weeks notice this was refused!!! I appreciate things take time but surely if this is a policy then patients should be made aware that this request takes so long to action and it is publicised within the practice and on the website. There was no attempt to check if the nurse had any availability - just an assumption she would be unable to accommodate my request due to it not meeting the ‘surgery requirements’. A relative at a different surgery had no issues and has just had her injections without issue so I am unsure why this process takes so long at Kiltearn. So, if anyone is travelling and needs vaccinations be sure to make contact more than 6 weeks prior to travel!!!
Visited September 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Unresponsive and inadequate
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2023
I've been trying to access HRT from Kiltearn since January. When an item I've prescribed isn't available, it requires a new GP appointment, or a phone call with the practice pharmacist which either isn't possible (no appointments, try again next week, and the next, and the next or takes many days and even then the new prescription is also unavailable). I'm now out of my prescription entirely and cannot get an appointment to renew it, and the online 'patient access' says I cannot use repeat prescription services online. I have signed up for private HRT services after 6 months of heartache and hassles - so at least someone picks up the phone and speaks to me when I need more of my hormones.
Visited August 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Inappropriate response now no response
Rated 2 stars out of 5
by Rachael - Posted on 24 August 2023
I used e-consult because I was only requesting a new contraceptive prescription. A family member had done this and had no issues. Sadly it wasn't the same for me. They messaged to say e-consult is not used for emergencies and that a clinician had not reviewed my request. I then emailed saying it wasn't an emergency - I just wanted my prescription. All I've had is silence. There is no chance phoning as you never get through so this means I will have to go into the surgery (when they tell you not to) all because I was trying to be helpful. I have looked on other local doctor's websites and they have easy forms to complete for the contraceptive pill - a few personal details, your height/weight, blood pressure, smoking status = done. Perhaps Kiltearn should take a look around and not attempt to make things so difficult for their patients.
Visited August 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Phone & emails not answered, prescription not issued
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2023
I’ve just joined this surgery but I wish I hadn’t. The phone is never answered, emails are not replied to, and my repeat prescription has not been fulfilled meaning I’m nearly out of medication. Very poor indeed.
Visited July 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
I’ve been at this surgery for over 20 years. My first experience was with a doctor who had no concern over my well-being. In fact I presented with anaphylaxis and was given the exact same drug which was causing it… Not to mention the great difficulty in actually speaking with anyone over the phone. Waiting in a queue over an hour, to be told you’re first in the queue to never have anybody actually answer the phone. When you miraculously get an appointment, it’s not until another month… only for this to be cancelled last minute and not even a call to arrange another date. I never call the doctors unless absolutely necessary, and having this yearly check up is vital for my health. Yet I am becoming increasingly stressed and frustrated with a service that cannot provide basic care to its patients. I would never recommend this service to anyone and will be contacting other surgeries to move as soon as possible. This is beyond disappointing.
Visited March 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
It took several days to get through, when I did I was offered an appointment 6 weeks in advance. When I did attend for the appointment the wait was so long I had to return to work without being seen. I can only get an hour off for doctor’s appointments and despite not being seen I was late back to work - very poor service
Visited March 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Fed up
Rated 3 stars out of 5
by Anonymous - Posted on 04 October 2023
Can't quite get my head around the fact that my siblings (ASD) some hospital & Gp files contained incorrect information. Whilst trying to sort that,even more information had been put on file that was also incorrect I.e. disabilities that not been assessed & listed, access to records put on file 7 years before consent form was signed .assessment suddendly appeared to which no referal was ever made with yr, one of two assessments this yr, told only one was actually on file & not both, had no consultantion as to what scores were or meant but do have photocopies. Private diagnostic report handed into practice a few weeks ago and still have heard nothing back . Waited for telephone consultation went straight to voicemail, not shown as missed call, rang practice and informed them to be told Dr ..will try three times to contact, still nothing.
Visited January 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Bad Medical Practice
Rated 1 star out of 5
by Michael McCue - Posted on 30 November 2022
This is the worst Medical Centre that I have ever been a client of. Three visits to the site regarding my repeat medication numerous phone calls reception staff and the pharmacist on site not very helpful no medication for 24hrs request sat on GPs desk awaiting signing. Impossible to get any appointments with GP face to face to face can't get past reception staff. Medication review by telephone lasted 2 minutes no face contact at all. Read more some reviews about the practice just to see if anyone else having problems what I read alarmed me decided to vote with my feet and registered at a new practice in Crewe. Would not recommend anyone registering at Kiltearn Medical school Centre if you would like to receive quality care find somewhere else.
Visited November 2022
The Kiltearn Medical Ctr. has not yet replied.