The Firs
26 Stephenson Road, Walthamstow, London, Greater London, E17 7JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick appointment great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
I am always able to get an appointment same day through the klinik online system. Doctor was very thorough and felt very listened to and happy with the suggested treatment
Visited July 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled very disappointed
Rated 1 star out of 5
by hilary - Posted on 29 June 2023
Initially I was very pleased and relieved with the speed of getting an appointment, but unfortunately I was very disheartened with my experience with the GP locum I saw. I am a nurse and I don't expect GPs to know everything, I am deeply supportive of the NHS and all its staff and no how challenging current times are, but care, compassion and understanding cost nothing. It took a lot for me to make my appointment, I always try to do everything I can to help myself and I felt extremely unwell. I was feeling very dizzy and nauseous when I arrived at the surgery. The GP had no eye contact with me at any point throughout the appointment, just looked at her computer screen, did not appear to listen to the symptoms I was struggling to tell her about, which were due to terrible vestibular migraines and which I was wanting support, help and advice with. Having taken my pulse and blood pressure 107 and 158/78 she told me she would refer me for an ECG. I asked why, telling her my pulse was normally 84 and that I had my BP taken twice at local pharmacies and had been told it was OK and that it was most likely raised because I felt so stressed and exhausted. I had thought I might at least have left the practice feeling heard and understood and with a little bit of hope, but I left feeling bruised and battered. I burst into tears on my husband and said I don't ever want to see her again and I want to change practice. I have written this review because I hope the practice will read it and want to improve the experience for other users. I rarely complain, because I know there are many fantastic practitioners out there, but I feel strongly that the person I saw needs to have their practice, challenged and supported to improve.
Visited June 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled Greatly improved Practice
Rated 4 stars out of 5
by Susan Grant - Posted on 04 April 2023
In the last month or so I have had prompt and very helpful responses to queries sent using their online - Klinik - service. I even got a telephone call on a Saturday when I had experienced difficulty with my repeat prescriptions. The great improvement is because the Practice was taken over by new management. Long may that continue!
Visited April 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled 360 degree improvement
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2023
I’ve been a patient of this practice since 2008. To say that the level of service and medical care was substandard before the management of the practice was taken over would have been an massive understatement. However, I can’t believe the improvement since this practice has been taken under new management. It’s literally day and night! The staff is so much more proactive, helpful and caring. Since the take over I’ve experienced great service from the medical staff as well as from the administrative staff. The receptionist has gone beyond and above to help me solve an urgent problem. she then helped me again on two other occasions. I had a great one to one discussion with the surgery pharmacist- which I didn’t even know that had before the take over- perhaps they didn’t. All in all I can’t believe the improvement at this GP practice. For the 1st time I feel that I can actually trust them with my health.
Visited April 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled Frustrating
Rated 3 stars out of 5
by Anonymous - Posted on 29 March 2023
Since this practice was taken over the website seems to be closed half the time and i can't get through to them. I am left feeling upset because my needs are not being dealt with properly and the reason i am given is because i have a chronic condition. I have been told this more than once since the new people in charge have taken over. It seems to be impossible to get an experience doctor to talk to, i'm never sent for regular blood test etc...being labelled and shoved out the door is no way to treat someone who is just trying to get better.
Visited March 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled always unable to contact the practice
Rated 2 stars out of 5
by Anonymous - Posted on 05 March 2023
i needed to either email or arrange appointment with the practice - i work like everyone else, so to find that the so-called "klinik service" is disabled at the weekend and that there is no email either to leave is disgraceful - if you thought it was bad before the change of management, its way worse now - the fact that even during hours yoy cannot call and book an appointment any more is ridiculous! not all people can or want to fill in some stupid online form that does not give the option of you putting the info you want, plus surely thus now becomes data protection issue as we dont know who is actually reading the info on these forms. it could be anyone and my data is for my GP only, not anyone who happens to read the forms
Visited March 2023
Review titled The Firs
Replied on 06 March 2023
Dear Patient, We are really sorry about your experience. Since the review is anonymous, we are unable to respond to your review in person. Please note the surgery is operational from Monday to Friday 8-6:30pm. If you need a weekend appointment you can request one on Saturday or Sunday by calling 0208539999. You can also call the surgery during the week and the reception team is more than happy to fill out the online form on your behalf if you are unable to do so. We can assure you our online platform is approved for use by NHS Digital and has passed all security protocols. We hope this information is of use for you and reassures you of the systems we have in place for our patients to receive good care.
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Review titled Doctors good but admin poor
Rated 2 stars out of 5
by Anonymous - Posted on 16 March 2023
They’ve made some changes lately. It’s now easier to book an appointment. Problem is, you turn up 10 minutes before the appointment time to wait an hour or so for the appointment. This is common. Everyone complains about it. I’d say anywhere between a 40 and 70 minute wait is average even if earlier in the day. How can they get behind so quickly?
Visited March 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled good practice
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
There were too many questions for the reason of asking to speak to a doctor, one detail as in my case urine problems should have been enough without going through all my other health issues which are treated and whixh se showing on my record.
Visited March 2023
Review titled The Firs
Replied on 14 March 2023
Dear Patient, We are really sorry about your experience. Since the review is anonymous, we are unable to respond to your review in person. All reviews help us reflect and improve our services. Our digital platform is used to ensure that the choice is given to patients to highlight any symptoms they may be facing. It is then sent to the clinician who can assess the case based on answers and determine the most appropriate route for the patient to receive the best care possible. We apologise for this instance where you had issues with the form. Please be assured you can also phone the practice where our admin team are trained to go through the request form if you have any issues.
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Review titled Appointment booking simplified
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2023
I have benefitted hugely from the new way the surgery offers for booking appointments online. It may not be for everyone but it does save time when phoning and holding in a queue at certain times of the day. I completed a simple form detailing my symptoms, and was triaged straightaway, so that I received a call back from a GP within ten minutes. He was able to discuss my symptoms, issue a prescription without seeing me in person, based on my symptoms and medical history, which was sent straight through to the pharmacy - and was delivered to my door. It is a huge improvement to the system which made a real difference to me at a time of great pain and discomfort.
Visited March 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
It was easy and quick to contact and make an appointment. The Firs person was pleasant and friendly! In this occasion I was very satisfied with the service provided by the The Firs Medical centre .
Visited February 2023
Review titled The Firs
Replied on 03 April 2023
Dear Patient, Thank you for taking the time to leave us a review - we're delighted to read that you have noticed the changes our new management has been bringing in, and have had a positive experience with The Firs. Kind regards, The Firs Management Team