The Firs - Ratings and reviews
Reviews
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Review titled Great Service, Poor Initial Advice
Rated 4 stars out of 5
by Roy Crawford - Posted on 27 October 2023
I attended this clinic for travel vaccinations after initially contacting the practice in July/August. I was advised to book an appointment roughtly 6-weeks before travelling, which I did and was given an appointment 3.5 weeks before my travel date. During the consultation I was mildly berated for not booking earlier and that there may be issues with the stock of vaccinations I required which was disappointing as I had requested a appointment in plenty of time but was not given an appointment until the date I attended. Staff were great and very professional but it's disappointing that I was not given an appointment earlier to avoid any issues with stock and ensuring I could have additional vaccinations in plenty of time.
Visited October 2023
Review titled The Firs
Replied on 14 November 2023
Dear Mr Crawford Thank you for taking the time to share your experience. We appreciate your feedback and apologise for the inconvenience you have encountered. We're glad to hear that you found our staff to be great and very professional, although we understand your disappointment with the timing of your appointment and the concerns raised during the consultation. Your feedback is valuable to us, and we apologise for the frustration this may have caused. We will make sure to pass on your comments to our staff. It's important for us to continuously improve our services, and your input helps us identify areas where we can do better. We understand the significance of timely appointments, especially for travel vaccinations, and we apologise for any inconvenience caused by the scheduling. We have reviewed our processes to ensure that future appointments are scheduled with sufficient time to avoid any issues with vaccine availability. Please do submit a form on Klinik if you would like to further discuss this in my Drop-In sessions throughout the week. Thank you again for sharing your experience, and we appreciate the opportunity to address your concerns. Best Wishes, Vash Assistant Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
The firs receptionist staff i spoke to were efficient reliable dependable competent polistev and felt staff work hard to help me to resolve my issues i rang about
Visited September 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient Thank you for taking the time to share your positive experience with our administrators. Thank you for using such nice words about them. Their dedication to helping people is the backbone of our organisation. Your kind words are truly appreciated, and we will be sure to pass on your feedback to my colleagues who worked hard to help you. Knowing that our team has made a positive impact on your experience is encouraging and reinforces our commitment to providing excellent service. Best Wishes, Vash Assistant Practice Manager
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Review titled A very good experience
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2023
I was dealt with promptly and a member of staff kindly rang me within a couple of hours to arrange a same day appointment. A pharmacist had recommended that this was necessary. The practice reception staff were most helpful in ensuring this took place.
Visited September 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient Thank you for taking the time to share your positive experience with us. We are delighted your appointment was booked as advised by the pharmacist promptly. We aim to be responsive and great to hear my colleagues provided timely care. Positive feedback is always uplifting, and it motivates us to maintain and enhance the quality of service we provide. Best regards, Vash Assistant Practice Manager
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Review titled Awful practice
Rated 1 star out of 5
by Miss Christine Harris - Posted on 14 September 2023
I called to re-schedule a blood test and was told a new appointment had been made. When I turned up for my test I was told it hadn't been booked. Months earlier I received a call froma 'clinician' to discuss some test results. Midway through the conversation the lady told me that she had the wrong patient. I was alarmed.
Visited August 2023
Review titled The Firs
Replied on 14 November 2023
Dear Christine, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled Referral difficulty
Rated 5 stars out of 5
by Martin Hyams - Posted on 07 August 2023
After being referred by the GP, had a nightmare experience with Royal London Hospital getting an appointment. This was due to my MRI scan not sent with referral. Mistakes happen that’s life, but appointments switchboard were unhelpful and in explaining why and what was needed to rectify referral rejection, got in touch with surgery and couldn’t be more helpful in sorting problem out.Many thanks to the reception staff and especially medical secretary.
Visited August 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled Used to be a great practice...................
Rated 2 stars out of 5
by Anonymous - Posted on 31 August 2023
I have a huge admiration for nhs workers and the pressure they are all under; these is clearly visible here. Had a doct call couple weeks ago to review blood pressure tablets as was having some issue. the gp(possibly off uni) did not inspire any confidence and after 30 minutes which she spend reading some text book, some new meds were prescribed to me. She could not figure out is these would interfere with a current other therapy I have; " if you get worse call 999" that's the advice... no care nothing. On a separate issue, the hospital send to the firs a letter twice in 6 months but seemingly got lost; I forward it myself to the practice & the the saga of getting the nurse appointment started. when eventually got the call I thought yeah success at last: not to be. went in today to see the nurse. The booster vaccination was not available on site; the nurse had no idea to start with then consulted with another gp, nothing ,, so she went to the floor above and kept me waiting (standing) for 10min. she then told me the medicine for the booster had to be picked up at local chemist where the prescription had been sent 3 weeks earlier. went to the chemist and they had nothing of such. I gave up... what a sad state of affair the nhs has become. I only hope this was a rare occasion and other patients have better luck (and care)than the one I had.
Visited August 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
Called surgery for an appointment, no queue, answered straight away on a Monday morning! Booked in to see the very knowledgeable and friendly nurse and then doctors appointment was booked later same morning. Receptionists are friendly and that helps when you aren't feeling well.
Visited July 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient Thank you so much for sharing your positive experience with our surgery. We're thrilled to hear that you had a seamless and efficient experience when calling for an appointment on a Monday morning! We have made excellent strides to ensure there is no 8am rush and this is a great feedback to hear it has been working! We're pleased that you found our nurse to be very knowledgeable and friendly, and that you were able to secure a follow-up doctor's appointment later the same morning. It's fantastic to know that our admins contributed to making your experience more pleasant during a challenging time. Your feedback is invaluable, and we'll be sure to pass on your kind words to the entire team. It's their dedication and friendliness that help create a positive environment for our patients. Best regards, Vash Assistant Practice Manager
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Review titled Good experience of Klinic to book an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 20 September 2023
The doctor phoned me the same day as I put in a request for an appointment. He agreed to do a telephone appointment as I was too unwell to travel to the surgery. He was supportive and offered me the medication I needed. Much improved practice.
Visited July 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
The online appointment system is great. I have had speedy responses from the Doctors and a fast referral to the hospital with a next day appointment and a same day follow up once the Doctor received the results. I am a new patient and so far so good.
Visited July 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled Quick appointment great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
I am always able to get an appointment same day through the klinik online system. Doctor was very thorough and felt very listened to and happy with the suggested treatment
Visited July 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice