The Blandford Group Practice - Ratings and reviews
Reviews
-
Review titled The road to depression.
Rated 1 star out of 5
by Harold Shipman - Posted on 07 March 2024
Today went to the surgery and saw a practitioner nurse. Made it plain in my Anima submittal that I had an ear infection that had been going on continuously and that also I needed to know why my My blood count had dropped so much and what I should do about it. Very arrogant from the start and made me fully understand that we are now cattle and not really worth taking up their valuable time. I told her that she was upsetting my mental health but she did not care, she then wanted to do an ear swab and asked me if I preferred to do it myself and for years now Doctors have been saying don't put anything in your ears. I said "you do it and let me get out of here".You get told your blood count is bad but never what to do about it and its the same with referrals, they will give you one but it never happens because no Doctors can be found. You get test result but nobody tells you what they are and GP Behind Closed Doors...Not here I am afraid, its just go away to your corner and don't bother us with your trivial matters. I need now to book three different appointments for three different problems and to be honest I rather just suffer in pain. Some country's don't have a nation health service...how lucky they are..
Visited March 2024
The Blandford Group Practice has not yet replied.
-
Review titled Terrible treatment
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
I had an appointment at 4:30 pm today arriving 10 minutes before and booked in with receptionist. After 45 minutes I checked to see if the doctor was running late the receptionist said I’d not been booked in but the doctor would see me if I waited .two other patients arrived one went in before me it was now 6 pm, when the doctor came again I assumed I’d be next but she called someone else. I explained that I’d been waiting an hour and surely I should be next she accused me of not signing in or attending I tried showing her my appointment letter but she ignored me. I was really upset and tried explaining this to the receptionist she asked how urgent the problem was I front of others and if I waited she’d see me but I said I’d like to see someone else. I was so angry and frustrated I said to forget it She said I’d have to wait until tomorrow to rebook
Visited February 2024
Review titled The Blandford Group Practice
Replied on 01 March 2024
Dear Patient Thank you for your feedback I am sorry to hear of your experience, if you would like to raise a formal complaint please contact us at the following email address: whitecliff.complaints@dorsetgp.nhs.uk Thank you The Blandford Group Practice
-
Review titled ‘Anima’ Age Accessibility Issues
Rated 3 stars out of 5
by Philip Hodgkins - Posted on 14 February 2024
My wife and I are elderly, and I am also deaf so cannot use the telephone. We also have difficulty coping with online systems, especially when encountering technical language. For this reason we have done our best to avoid registering for the ‘Anima’ system introduced by the Blandford Group Practice. However it would appear that in some way totally unbeknown to either of us that my wife has been registered for ‘Anima’ and this has given rise to delays and difficulties over the last couple of days in getting treatment for my wife in respect of a recurrent infection with somewhat distressing symptoms.
Visited February 2024
Review titled The Blandford Group Practice
Replied on 26 February 2024
Dear Mr Hodgkins Following sharing your feedback with our Digital Care Co-ordinator and arranging for you and your wife to visit the Practice. We are pleased to hear your concerns have now been alleviated. Please do not hesitate to contact us again in the future if need be. Kind regards The Blandford Group Practice
-
Review titled Excellent service today.
Rated 5 stars out of 5
by Elizabeth Hammond - Posted on 25 January 2024
My 82 year old husband is poorly and coughing up yucky phlegm. I called the surgery and as the lines were busy, requested a call back The receptionist called back and was extremely pleasant and very helpful - and within 45 minutes we had an appointment with a paramedic at Eagle House surgery. This man( sadly, can’t remember his name )/was exceptionally kind to my husband , but also very efficient! Problem diagnosed and prescription sorted. A very pleasant experience all round - especially for my poorly husband who was feeling really rotten. Top marks Blandford Group Practice!
Visited January 2024
Review titled The Blandford Group Practice
Replied on 26 February 2024
Thank you for your positive response, we will forward this on to the wider team. Kind regards The Blandford Group Practice
-
Review titled No care no compassion
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2023
s made very plain to me by the Doctor 10 minutes only talk about one problem. When I left my feeling was "your old how dare you have more than one problem "I found the Doctor quite dogmatic about this. There is now no such thing as a bond with your Doctor as you never see the same person and it seems like a conveyer belt service. There seemed to be no allowance for my mental condition and this left me feeling very low. The national rating of the Practice really shows how things are. It would seem that if you have more than one problem you just need to get over yourself and suffer on. The one thing I did notice is that the reception staff seemed more caring than the Doctor's. I do understand that there are a lot more patients to deal with but you still need to give a caring service where people are not to scared to contact the Doctor. I would hope thing might improve but I doubt it.
Visited December 2023
Review titled The Blandford Group Practice
Replied on 26 February 2024
We are really sorry to hear your feedback, however we are unable to investigate due to your comment being anonymous. If you would like to raise a formal complaint below is our contact details: whitecliff.complaints@dorsetgp.nhs.uk Thank you. Kind regards The Blandford Group Practice
-
Review titled Fantastic Service!
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2023
Submitted an anima request this morning and had a call back within half an hour for a face to face appointment. I have always felt The Blandford Group Practice have been a good doctors surgery with excellent and friendly staff, but this new system makes accessibility even better than before. Thank you for looking for new ways to stay up to date with modern technology and improve the service!
Visited December 2023
Review titled The Blandford Group Practice
Replied on 26 February 2024
Dear Patient Thank you for your feedback which has been passed on to the wider team. Kind regards The Blandford Group Practice
-
Review titled Really difficult to contact
Rated 3 stars out of 5
by Emma A - Posted on 08 November 2023
I had a phone appointment with the locum GP this morning. However, the call dropped and I had no way to contact the surgery (voicemail message, all phone lines busy, end of call) to advise them of this, or to request the call on another number. The phone lines no longer have a waiting option, Anima doesn't have a 'general communication' option, and there is no email or text contact for the practice. Any one of these would have been a good option. That said, the GP did call back later and I was able to share an alternative number with them. They were excellent, professional and thorough and they couldn't have been more helpful. It's a shame that persistent communication issues let down an underlying excellent service. I wonder how many people without access to the internet are missing out on healthcare as a result of this. Please can we have call waiting or other form of communication re-instated alongside Anima?
Visited November 2023
Review titled The Blandford Group Practice
Replied on 26 February 2024
Dear Emma Thank you for your feedback regarding communication with the surgery. Our telephony system does have a call back option integrated into it. However the phones have been extremely busy and we have had a lot of staff sickness over the last few months, making communication even harder. We are working on this and trying to make improvements to the service we are providing. Regarding your feedback for the General Practitioner this will be forwarded on. Kind regards The Blandford Group Practice
-
Review titled Third World Surgery
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
Incredible difficult to contact anyone without physically go to the surgery. Anima is a total waste of time as aims you to 111.
Visited November 2023
The Blandford Group Practice has not yet replied.
-
Review titled Apallingly bad service
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
I have never come across such a dysfunctional poorly managed GP Surgery. You can't get through on the phone. It constantly refers you to Amina but then says stay on the line if you would like to speak to someone. The phone line then goes dead. An appointment for a flu vaccination was texted to me on a date that I can't make. Through Amina I have now been told that a clinician has seen my request and there is no further action necessary. This practice needs serious overhaul. It is not fit for practice
Visited November 2023
The Blandford Group Practice has not yet replied.
-
Review titled Unable to Deliver Services
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Phoned, caller 22 in queue, request callback. Hour later callback less than one ring and practice hangs up. Text messsage tried to call, call again and you will be a priority. Called again number 3 in queue then number 1 then clicks and hangs up. Call again caller 8 in queue finally answered. Ask for a GP appointment, receptionist what's your problem ..... have you tried e-consult, (No as it doesn't list my problem), it's just that system gives a call back in 24 hours if you need it and can then get an appointment, as we haven't got any appointments. ? Why don't you put that on your answerphone fo appointment booking. Ans. You can try phoning tomorrow, we usually have a few appointments in the morning. This practice is ridiculous and should be de-commissioned from supplying services as a group so the practices can compete and patients can choose the surgeries which functioned before being taken over by the one which didn't ever work.
Visited October 2023
The Blandford Group Practice has not yet replied.