The Arch Medical Practice - Ratings and reviews
Reviews
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Review titled Care & Relief in heart of Manchester
Rated 5 stars out of 5
by Behzad - Posted on 18 April 2024
Thank you to the wonderful team at Arch Medical Center for your excellent service. The care I received was top-notch, with every member of staff showing genuine concern for my well-being. The communication was clear, and the medical advice was tailored to my needs, making me feel well cared for and supported. This is a model of what healthcare should look like.
Visited April 2024
The Arch Medical Practice has not yet replied.
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Review titled Helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
Reception staff really friendly and welcoming. Before the appointment they ring to double check what you have booked in for (to make the best use of doctors time) which is good as they signpost elsewhere if needed. The doctors were very efficient and (as always) was able to see someone in person which makes such a difference in terms of communication, feeling heard and not having to sit by a phone for the whole day/ morning to then be brought in. Also the fruit in reception is great! Staff are really helpful and they listen to feedback. Any health issues have been so much easier to sort and manage compared to with previous gp practices
Visited March 2024
Review titled The Arch Medical Practice
Replied on 19 March 2024
Dear Anonymous Thank you for taking the time to provide us with a review, we value all feedback that our patients provide us with and I will be sure to share your 5* feedback with our whole practice team. We pride ourselves on delivering a high standard of customer care to our patents and it is heartwarming to have that acknowledged, so thank you. We have our next PPG scheduled for Monday 25th March at 5pm, please feel free to come along to share your experiences and opinions. Everyone is welcome. Kind regards Lesley Hyde Practice Business Manager
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Review titled A good experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
The waiting room was busy with patients today. Clearly lots of staff working hard. There was fresh fruit for patients and lots of information around. Nice, clean and bright place considering it’s a doctors surgery. Also free wifi.
Visited February 2024
Review titled The Arch Medical Practice
Replied on 08 February 2024
Dear patient Thank you for taking the time to leave us a 5* review. We value all feedback and share it with our team, and it always provides us with a boost when patients feel compelled to let us know when we have done a good job. Many thanks Lesley Hyde Practice Manager
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Review titled Friendly, patient and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
With a recent issue obtaining medication due to supply issues, i felt that i was treated in a compassionate and caring way. The reception staff stayed really calm and professional and gave me the time to explain things, and they also were understanding of my communication needs. I think it could help to have the names of staff on the website so there are familiar faces/ names to recognise eg with a summary of the doctors special interests, but really happy with the practice and grateful for the help provided. Thank you!
Visited October 2023
Review titled The Arch Medical Practice
Replied on 08 February 2024
Dear patient Thank you for taking the time to leave us a 5* review. We value all feedback and share it with our team, and it always provides us with a boost when patients feel compelled to let us know when we have done a good job. I am sorry to read that you have experienced difficulties in obtaining your medication due to shortage issues. I hope that this has now been resolved for you. Thank you for the great suggestion about our website, all of our staff wear name badges, however I will give this some serious consideration and discuss with our PPG. Many thanks Lesley Hyde Practice Manager
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Review titled Great doctors, awful reception
Rated 2 stars out of 5
by Anonymous - Posted on 22 September 2023
The doctors and medical staff at this surgery are attentive, professional, knowledgeable and are all round great and I couldn't praise them any more. What really lets this surgery down is the staff who answer the phones - their entire goal is to usher you away, whether or not they've actually dealt with your problem or not. They really couldn't care less in helping your issue or sign posting you in the right direction, they just incentivise you as much as they can to look elsewhere. Considering they are the face of their doctor's surgery, that just astounds me. Every single time I interact with them it's incredibly disheartening, as they don't answer your queries and just come back with useless and empty suggestions or advice. I just rang up asking about updating a prescription as there's a manufacturing issue with the pharamcies, and the reply I got was "I'll message someone, OK?", and I literally had to probe with multiple questions as what exactly that means as she was trying to hang up the phone. I had no idea what exactly had been resolved or what the next steps were? They genuinely couldn't care any less about your issue, they just want you off the phone. Not long ago I rang about holiday vaccines, before I had even finished my sentence their reply was "we don't do that here, OK?" and just before she was about to hang up after deploying her 'golden advice' I had to say "can I have a bit more than that please, where should I go to?". They either have not been trained sufficiently to deal with relevant patient issues, or they simply do not care. I'm going to go for a mixture of both.
Visited September 2023
Review titled The Arch Medical Practice
Replied on 08 February 2024
Dear patient Thank you for taking the time to leave us a review. I am extremely sorry to read that you are unhappy with the service that our reception team have provided you with. It is extremely important that I am able to gather some more information from you so that I can fully investigate the extremely serious and very concerning issues which you have raised in this review. Please could I ask that you reach out to me at the practice on 01612260606? On a more positive note, I am extremely pleased to read that you feel our clinical team attentive, professional and knowledgable. I look forward to hearing from you. Many thanks Lesley Hyde Practice Manager
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Review titled Appointments cancelled 2 hours before
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
I am a single man who must fulfill my obligations every day in order to survive I have taken several days of my holidays to attend medical appointments at The Arch Medical Practice 2 hours before my appointment I receive calls or text messages informing that my appointment has been canceled after 3 weeks waiting for it I don't see it as right that The Arch Medical Practice should waste our time in this way Once our appointment is cancelled, there is no point in calling for an explanation because there will always be excuses This center does not take things seriously and life today is not for this type of event I would like to know if I could change my medical center to try my luck in another GP because getting to The Arch Medical Practice to attend my appointment without being cancelled is now a matter of luck and not responsibility on the part of health The Arch Medical Practice
Visited August 2023
Review titled The Arch Medical Practice
Replied on 08 February 2024
Dear Patient My name is Lesley Hyde and I am the Practice Manager at The Arch Medical Practice. Thank you for taking the time to leave us a review, it is extremely important for us to receive feedback from our patients so that we can understand better, any issues our patients may face when accessing our service. I would like to investigate your complaint in more detail but to allow me to do so, I would need to gather some further information from you. Please could I ask you to reach out to me at the Practice on 01612260606? In the meantime, I would like to sincerely apologise that you are unhappy with the level of service which you have received, and I hope that we can work together to try and improve this going forward. I look forward to hearing from you. Many thanks Lesley.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
Experiences Nurses Kind, compassionate, caring and patient. Ensured that my wellbeing was maintained throughout and checked up on me multiple times to make sure that I had fully recovered. Doctors Thorough, empathic, organised, knowledgeable, focused and determined. Spent time with me to consider my needs and previous experience of care to ensure the best future outcomes. Chased up referrals, produced clear and consistent steps/ to moved forward and reach an accurate diagnosis. Another doctor called me promptly to go through test results shortly after they had been received and was helpful, kind and polite. The doctor had a good understanding of the background of the case and what to do next, he applied very person centre approach and made me feel at ease. Secretaries Helpful, patient and attentive The secretaries at this practice do the best they can to ensure that you can be seen as soon as possible and are very hospitable in approach within practice. I feel that this practice continually operates at and outstanding level. Keep up the outstanding work it's much appreciated!
Visited July 2023
Review titled The Arch Medical Practice
Replied on 18 July 2023
Dear Anonymous Thank you for such an amazing, 5* review. It is wonderful to read that you received such outstanding care from our whole Practice team. We pride ourselves on delivering a high quality service to our patients so our team will be thrilled when I share your review with them. We are always looking for members to join our PPG and if you would like to consider this then please get in touch with our Care Co-Ordinator, Danielle. Again, thank you for taking the time to review our Practice. Many thanks Lesley Hyde Practice Manager
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Review titled Amazing treatment
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I have had exceptional care and treatment around my mental health since 2019. I cannot recommend the practice and GPs enough. Genuinely outstanding.
Visited June 2023
Review titled The Arch Medical Practice
Replied on 22 June 2023
Dear Anonymous Thank you for your wonderful 5* review. I am so pleased to read that you have felt supported by our amazing team. I will be sure to share this with all of my staff at our next Practice meeting. Kind regards Lesley Hyde Practice Manger
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Review titled Good but hard to get appointments sometimes
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
Sometimes it’s hard to get through to the surgery to make appointments I think maybe they have to many patients I have been using this surgery for many years now but seems to be getting harder to get appointments
Visited June 2023
Review titled The Arch Medical Practice
Replied on 17 June 2023
Dear Anonymous Thank you for taking the time to leave us a review. My name is Lesley Hyde and I am the Practice Manager responsible for investigating complaints and issues raised regarding the Practice. I am extremely sorry that you have found it difficult to get an appointment recently. We have increased our on the day and pre-bookable appointments by recruiting new GP's so I would really like to discuss the barriers you face faced in more detail so that I can understand what may have gone wrong and to help you understand the ways you can successfully book an appointment with a GP. Please may I kindly ask that you reach out to me at the Practice (0161 226 0606) so that we discuss in details the problems you have experienced? One very quick way to book an appointment is by downloading the NHS App. If you go on the App at 8am Monday to Friday, you can easily book an on the day appointment or an appointment 6 days in advance. You can also view your medical records (including results), order medication and so much more via the NHS App. We would be more than happy to help you set the NHS App up if you pop into the Practice. Kind regards Lesley Hyde
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Review titled An amazing service!
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
I’ve been registered at this doctors since I started University, it’s not often I need them but when I do need them I find it easy to get in touch with them. I feel that the doctors always listen to what I’m saying rather than reading from a script and the reception team are always very welcoming and pleasant. Thank you Arch!
Visited May 2023
Review titled The Arch Medical Practice
Replied on 22 May 2023
Dear Anonymous Thank you for leaving us a 5* review. I will be sure to share your fantastic review with our team. Kind regards Lesley Hyde Practice Manager