The Arch Medical Practice - Ratings and reviews
Reviews
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Review titled helpless staff in the reception
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
It is literary impossible to book an appointment in The Arch Medical Practice. If you ask for an appointment in the reception the answer is "book it in the app". If you open the app there is a written "contact your GP" If you call your GP the answer is "We can't book an appointment for you today. Call tomorrow at 8 am. When you do so, the line is busy. After a long time of waiting or calling many times until there is an answer You receive the same info as the day before or they say come to reception tomorrow morning. And the round starts again. It is a never-ending story when you can never have an appointment. The worst is receptionists feel free to say "You do not need an appointment" or even cancel it when you do have some booked by your doctor and say we canceled it because you do not need it.
Visited May 2023
The Arch Medical Practice has not yet replied.
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2023
Thank you to the two members of staff I spoke with today regarding an issue on the system, both were very attentive and kind. The first member of staff was patient and prompt in identifying how to resolve the issue, which had flagged up on the system, and transferred the call to the relevant person. The second member of staff was polite, honest, caring and efficient. Both members of staff were able to put me at ease, despite me being incredibly stressed out, and identify/action a resolve to the situation. This medical practice is brilliant and I would highly recommend them to any patient seeking to receive a person centred approach to care.
Visited February 2023
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Patient I would like to thank you for leaving us this 5* star review and I am looking forward to sharing your feedback with our whole team. To have the words "polite, honest, caring and efficient" used about my team is all I can hope for as a Practice Manager, so thank you. Kind regards Lesley Hyde Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Marta Karbownicka - Posted on 29 January 2023
I would like to thank the team at The Arch Medical Practice for making such a quick referral for me. Just six days after my GP appointment I received a letter and notification confirming my referral, which is much appreciated. All of my experiences with the practice have been very positive, thank you.
Visited January 2023
Review titled The Arch Medical Practice
Replied on 13 April 2023
Hi Marta Thank you for taking the time to provide us with a review. It is really important for us to receive feedback directly from our patients and we are extremely pleased to read that you have had a positive experience at The Arch and that your issues are being dealt with in a timely manner. I will be sure to share your review with our practice team. Many thanks Lesley Hyde Practice Manager
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Review titled Awesome care
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2022
My daughter is attending uni in Manchester and has been quite poorly recently - registered with the Arch medical practice and has received excellent care on the two occasions she has needed help and TLC. The reception staff have been super helpful and caring and the two GPS she has met have gone above and beyond, providing very expert care and taken their time despite the business of the day - very grateful to know that she is in good hands despite being far away from home - Thank you
Visited November 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Anonymous Thank you for providing us with such a wonderful review. I am aware that you also e-mailed in to the Practice to express your thanks which I shared with our Practice team. A significant amount of our patients are students and we understand how difficult it can be for our student population to be away from home, potentially for the first time, which is why we always try to provide a welcoming and easily accessible service. It is wonderful to read that you are happy your daughter is in safe hands with The Arch, it is feedback like this which reaffirms that we are indeed providing a great service, which our patients deserve. Many thanks Lesley Hyde Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
All the staff whom my relative and I have encountered at this practice have been attentive, kind and passionate in their care towards us. I find this practice to be brilliant because it is full of responsive and pro-active staff who go above and beyond for their patients. I would highly recommend this practice to any one looking for a place to register. I wish to say thank to all the staff, keep up the good work.
Visited November 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Patient Thank you for leaving us such a wonderful review. I am really excited to share your feedback with our team. Our staff pride themselves on providing outstanding patient care, so to see this acknowledged by our patients is wonderful. Many thanks Lesley Hyde Practice Manager
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Review titled A great practice!
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2022
It’s not often I need my GP but when I do the staff are always really helpful, the GPS in general have always addressed my health in a fair and respectable manner. Thank you!!
Visited October 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Patient I would like to thank you for providing us with a review. It is so important that our Patients have a platform to be open and honest and to be heard, so to receive this 5* review from you is really uplifting. I will be sure to share your feedback with the whole Practice team in our next meeting. Many thanks Lesley
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2022
I rang up this morning and was given a face to face appointment within 3hrs. Arrived at the surgery in good time and had my appointment on time with a great doctor. The NHS have received some bad press recently for getting doctors appointments, can only comment on my experience and that has been excellent - what ever the Arch Medical team are doing at the moment …. Keep it up, excellent service and cannot recommend enough. Well done.
Visited October 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Patient Thank you for taking the time to provide us with such positive feedback. The NHS is currently under immense pressure so to receive a review as fantastic as yours, will go a long way in boosting our teams morale. Many thanks Lesley Hyde Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2022
I have been with the arch medical practice for almost 19 years now. although my previous gp retired, however of recent the gp who attended to me offered great service. he was approachable and explained in detail of what he was going to do. He went all out of his way that I got the appointments, I needed as my health situation had been lingering on for almost 2years, due to covid-19. as a health profession myself, I was grateful that I finally could book appointments on my day off, as it is extremely had with my busy life. The receptionist, were also approachable. The practice is more welcoming.
Visited September 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Patient Thank you for taking time to write a review of our Practice. I am thrilled to receive such positive feedback. Our whole team work extremely hard so I will be sure to share this review with them as they will be very grateful to receive such high praise. Many thanks Lesley Hyde Practice Manager
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Review titled Terrible service
Rated 1 star out of 5
by William Scott Bellamy - Posted on 23 September 2022
I feel a little lost at the moment as the receptionist keeps telling me to go to a walk in centre or a pharmacist as I didn’t call at 8am. The walk in centre is confused and have told me I need to see a GP which you can’t do unless your lucky and call them exactly at 8am in the morning, if not you’ll have to try again tomorrow. The receptionist is rude and unhelpful but feel it’s a problem with poor management rather than solely the receptionist team. I just needed an eye infection checked out but think I’ll be stuck with it for another month. Terrible managed and a waste of time and space, convinced it’s a scam.
Visited September 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Mr Bellamy Thank you for taking the time to provide us with some feedback. I am so sorry to read that you have found one of our receptionists to be rude and unhelpful. I would like the opportunity to discuss your experience in more detail with you to try and understand what went wrong and to restore your faith in the Practice. Please feel free to reach out to me by calling the Practice on 01612260606 or by e-mailing gmicb-mh.archmedicalpractice@nhs.net I look forward to hearing from you. Kind regards Lesley Hyde Practice Manager
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Review titled Nothing but problems
Rated 1 star out of 5
by Alison - Posted on 14 June 2022
I am supposed to have a simple injection every 3 months due to a medical condition. Never had an issue with this until the last 3-4 times. Nurses either refusing to do it on the day, or prescriptions for the medication not even being sent in the first place. I went to my local pharaoh to pick up the medication only to be told that they never received any prescriptions from the practice. I then phoned the practice and was told the medication was already there. I get there on time to then be told that actually it’s not and the pharmacy next door has it. But no, it doesn’t have it (what it does have is extremely rude staff, however). What an absolute joke. At least I managed to get the prescription from them so at least this time I will actually get my medication and will sadly have to try and administer it myself, which isn’t safe but it’s definitely better than relying on this joke of a practice.
Visited June 2022
Review titled The Arch Medical Practice
Replied on 15 June 2022
Dear Alison I am sorry you feel we only deserve 1 star but we thank you for taking the time to leave us your review and providing feedback of your experience at the surgery. We are sorry to learn of your experiences in trying to receive your 3 monthly injection for the last 3 or 4 times. We would like to investigate your issues fully but we are unable to do this as we are unable to extract the full details from the information in your review. Please can you contact the surgery and ask to speak with the Practice Manager - Sharon McQuillan. This will allow us to investigate the issues and make any changes where we can to prevent this happening again or to others. Kind regards