The Allum Medical Centre - Ratings and reviews
Reviews
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Review titled Lovely
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
Thank you so much. Doctor took my cervical screening test gentle. She was nice and patient with me. Highly appreciated.
Visited January 2024
Review titled The Allum Medical Centre
Replied on 29 January 2024
Dear Patient Thank you for your kind review and taking the time to offer your feedback. I will definitely be sharing this with our lead nurse and I am sure it will make her day! With kindest regards Gill Charters Governance Lead
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Review titled Great first experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
First time visiting the practice after registering. My appointment was right on time and the Practice Nurse was really lovely and professional, and made me feel at ease during my cervical screening. She provided clear information and answered my questions with patience. Thank you!
Visited January 2024
Review titled The Allum Medical Centre
Replied on 05 March 2024
Dear Patient Thank you so much for taking the time to feedback on your first visit. I will be passing this feedback to the Nurse and I am sure you will make her day! with best wishes Gill Charters Governance Lead
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Review titled Great Travel Nurse
Rated 5 stars out of 5
by Maqs - Posted on 29 January 2024
Today, I had the pleasure of receiving a Typhoid injection administered by a nurse whose professionalism and care were truly commendable. From the onset, her approach was marked by a blend of expertise and kindness. She meticulously explained the entire process, ensuring that I was well-informed and at ease. Her explanations were clear and thorough, which greatly helped in alleviating any apprehensions I had regarding the injection. The nurse demonstrated an exceptional level of skill and precision during the procedure, further reinforcing the sense of confidence and safety in her care. What stood out most, however, was her empathetic demeanor. She displayed genuine consideration for my comfort and well-being, making the experience as comfortable as possible. Overall, the professionalism and compassionate care provided by this nurse not only made my visit for a Typhoid injection a positive experience but also reflected the high standards of nursing care. Her dedication to patient well-being is truly exemplary.
Visited January 2024
Review titled The Allum Medical Centre
Replied on 30 January 2024
Dear Patient What a wonderful review! I am sure our nurse will be extremely happy with your feedback. We are so pleased that you had a good experience and felt comfortable in our nurses's care. Thank you once again for taking the time to give your feedback. It's comments like these that make people's jobs worthwhile. With best wishes Gill Charters Governance Lead
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Review titled Positive experience
Rated 4 stars out of 5
by Anonymous - Posted on 22 December 2023
I am a new patient to this practice and was impressed with the care I received today. I arrived at 8am and was given a same day appointment. The doctor I saw was lovely and dealt with my case with compassion.
Visited December 2023
Review titled The Allum Medical Centre
Replied on 02 January 2024
Dear Patient Welcome to our Practice! Thank you for sharing with us your feedback and looking forward to offering you quality primary care. With best wishes Gill Charters Governance Lead
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Review titled Great team and service
Rated 5 stars out of 5
by Lucy H - Posted on 07 December 2023
We recently registered at the Allum practise and I have been so impressed with the whole team to date - the reception team are very helpful, and I’ve had a great experience during two appointments with practise nurse, who saw both myself and my son. My 3-year-old son had immunisations and wasn’t upset at all - the nurse was calm and efficient and he was very settled in the appointment. I’ve had four appointment for either myself or my family to date, and all have ran promptly to time. Thank you Allum team!
Visited December 2023
Review titled The Allum Medical Centre
Replied on 11 December 2023
Dear Lucy Thank you so much for taking the time to give us your kind feedback and review! I will be passing this feedback to our colleagues and especially out Practice Nurse. With best wishes Gill Charters Governance Lead
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 21 December 2023
If you ring at eight o;clock, you have to sit on the phone for at least 2 hours, on occassions when you get to number 2 or 3 inline. They cut the phone and you waste an other hour or two. you have stopped toutine appointments after 8.00 why, you are not so special.
Visited December 2023
Review titled The Allum Medical Centre
Replied on 02 January 2024
Dear Anonymous Thank you for your feedback. I am so sorry that you have had such a bad experience with trying to get in touch with our Surgery. If you make yourself known to me at the Surgery we can discuss further. With best wishes Gill Charters Governance Lead
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Review titled Polite, prompt and efficient
Rated 5 stars out of 5
by Adrian - Posted on 30 November 2023
I needed to arrange for a check and this was done within the day, first by telephone and then by appointment. The staff and of course the doctor were all so friendly.
Visited November 2023
Review titled The Allum Medical Centre
Replied on 04 December 2023
Dear Adrian Thank you so much for your feedback. It is very much appreciated. With best wishes Gill Charters Governance Lead
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Review titled Great travel vaccination experience
Rated 5 stars out of 5
by Rosa - Posted on 22 November 2023
Had to have two vaccinations for an upcoming travel trip, they explained through everything really well so I felt prepared for the trip. I have a needle phobia and so they built in extra time to my appointment and the chance to lie down during and after. The person doing it ensured I was comfortable and was really lovely.
Visited November 2023
Review titled The Allum Medical Centre
Replied on 27 November 2023
Dear Rosa Thank you for taking the time to give us feedback on your experience. I am so pleased that your experience was made easier because of our nurse - I will be passing your feedback to her. Have a good trip! With best wishes Gill Charters Governance Lead
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Review titled Mixed messages
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
Your permanent phone answering message says you are experiencing high patient demand yet your lovely banner outside the practice is touting for new patients. I’m confused - it seems you have too many ‘demanding’ patients already, no?
Visited October 2023
Review titled The Allum Medical Centre
Replied on 30 January 2024
Dear Patient Thank you for your feedback. I am quite happy to discuss your concerns if you make yourself known and contact me direct. With best wishes Gill Charters Governance Lead
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Review titled Amazing nurse support
Rated 4 stars out of 5
by Lorna Drummond - Posted on 24 October 2023
Had an appointment this morning. The clinician was extremely professional, reassuring. She explained everything very clearly and made me feel very relaxed during a tricky procedure
Visited October 2023
Review titled The Allum Medical Centre
Replied on 27 November 2023
Dear Lorna Thank you for your feedback. I am glad that you felt assured during your procedure and I will be passing on your comments to the said nurse. With best wishes Gill Charters Governance Lead