Temple Fortune Medical Group - Ratings and reviews
Reviews
-
Review titled Excellent service by pharmacist
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
I recently had an appointment with the practice pharmacist and found her to be really thorough and also knowledgeable. She put me at ease with my asthma.
Visited March 2024
Review titled Temple Fortune Medical Group
Replied on 12 March 2024
Thank you for your feedback, we will continue to work towards better patient care and improve our service to local patients.
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
receptionist dealt with query without any delays and setup an online app for me. very happy happy that i can book appts online. supportive and helpful reception team
Visited February 2024
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear patient, Thank you for taking time out to leave a review. We pride ourselves in offering flexible scheduling and friendly staff to make the best experience possible, and we’re constantly striving to maintain the best standards for all our patients. Thanks, Temple Fortune Medical Group
-
Review titled Who makes medical decisions?
Rated 2 stars out of 5
by Debbo - Posted on 10 January 2024
I was blue-lighted to hospital and four days later received a call from hospital saying I needed more antibiotics which I should try and get from my gp. After numerous calls trying to get a gp to speak to me to send script to a pharmacy, the reception staff put numerous barriers in place. After 111 called practice and told me they had spoken to practice and I was to call back, to speak to a Doctor i was told off for calling back. They questioned the letter from the hospital and the call I received from the hospital at 3.45pm refusing me access to a Doctor. This was now 6pm and I was told no Doctor would speak to me as the Doctor wanted to leave on time. It was suggested I call 111 again or go to a&e. i said this was not an appropriate use of these services and primary care was correct place I should be calling. The reception team are not pharmacists, physician associates or medical Doctors. In my opinion primary care is failing. The person earning £14ph, with no medical training is preventing correct medical treatment, resulting in the need for 111 or a&e being inappropriately used when gp's at this practice have no Duty sustem in place and remain invisible. I wonder who should be earning £14ph? Did i get my antibiotics? no
Visited January 2024
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear Debbo, Firstly, thank you for taking the time out to write to us. We are sorry to hear about your experience at the surgery. All members of staff are trained to help and assist patients with the highest level of care. In order for us to further investigate this matter, please send an email to tfmg@nhs.net . Once we receive your email, someone from the team will investigate this and get back to you as soon as possible. Once again, we are sorry to hear about your experience and look forward to hearing back from you. Thanks, Temple Fortune Medical Group
-
Review titled Efficient Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
i am very happy with the service since i have changed from my previous practice. accessible service, the reception team seems very professional and knowledgeable. Dr are very good. overall i am satisfied with the service provided.
Visited January 2024
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear patient, Thank you for your comments! We pride ourselves in offering flexible scheduling and friendly staff to make the best experience possible, and we’re constantly striving to maintain the best standards for all our patients. Thanks, Temple Fortune Medical Group
-
Review titled Left abandoned an hour on the phone
Rated 2 stars out of 5
by Anonymous - Posted on 14 August 2023
Im suffering from an infection 2 week already and received disgusting behavior today. First the doctor said shell call back because there was bad reception when she didnt. Second there was 5 people waiting for 1 hour !! I was clearly abandoned by number one for about hal an hour. This doesnt make sense so someone who couldnt care less couldnt be bothered answering the phone. This triggers anxiety and stress for someone who is already not at her best. Then finally when his majesty picked up the phone he told me dr will call me back . Of course she didnt. Lastly my sample posted on tuesday probably never arrived as I still didnt receive results. Its an infection not a biopsy ! Whats the point of treating patients 2 months later when they had time to suffer a great deal . Pathetic.
Visited August 2023
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear patient, I am sorry to hear that you had this experience. In order for us to investigate and find out more information for you, please send us an email on tfmg@nhs.net We look forward to hearing back from you Thanks, Temple fortune medical group
-
Review titled Amazing service
Rated 5 stars out of 5
by Ehteram Mahdavi - Posted on 30 April 2024
Since I joined this practice my total experience has been so positive and the support and care which my daughter and myself received ( during bad days) was excellent
Visited August 2023
Temple Fortune Medical Group has not yet replied.
-
Review titled Vindictive reception staff member
Rated 1 star out of 5
by RHchandra - Posted on 23 June 2023
I have been struggling with sciatica pain since 2/6/23. My wonderful and caring Gp gave me a strong pain killers to manage my pain until I could get an appointment with the Msk practitioner. Today I had an appointment and I had noted down the time of the appointment to be at 12.30 the instead of 12.10. I realised the mix up when I arrived. The receptionist at the desk was one of the staff members who is unprofessional. She initially refused to be helpful and I left the surgery knowing that reception staff member will not help. But I realised given there was another 10 mts of my appointment time left, if I waited in the waiting area I could talk to the Msk practitioner and ask for advice as how I can manage my pain until my next appointment. As I was seen by her before and she always escorts her patients to the reception. I got to speak to the Msk practitioner when she came to the reception area.when I was in the waiting room, I was seen by our wonderful staff member Zen and one of the doctors I regularly consult. I have been a patient with this practice for a very long time, but this particular individual uses their position and makes it very difficult for me. I have complained to the practice manager and also to two of the partners of the practice. Today I receive a text at 17.07 informing that I Missed my appointment. The receptionist was fully aware it was a genuine error on my part. Whywould one suffering with sciatica pain will miss an appointment that was booked a week ago??? If I knew I am going to be late, I will call the surgery. Due to individuals like this reception staff member the practice gets bad reviews. The Doctors at the practice are wonderful, caring and supportive. But due to a few unprofessional reception staff members, this practice gets a bad reputation. I wish , these individuals are given training in dealing with Patients. We don’t go to the surgery for social reasons. This is a Gp practice and not a corner shop or a supermarket. It saddens me that staff members like the one i had to face today, make me fearful when I have to contact the practice. There are times I have called several times if I get through to one of the unprofessional staff members. These staff members are able to hide behind the practice title. If one plans to cancel and does not notify the practice then the message i received is appropriate. But when a Patient genuinely get the time wrong, is this message appropriate? But….It’s was an opportunity for this particular staff member didn’t want to miss. enclosed message I received at 17.07 We're sorry that you missed your appointment. In future, please notify the practice so we can offer it to someone else. Thanks, Temple Fortune Medical Group
Visited June 2023
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear R Hchandra, Thank you for taking the time out to write us a review. We are sorry to hear that you had a negative experience at the surgery, we always strive to provide our patients with the best experince and care. In order for us to further investigate this matter, please email us on tfmg@nhs.net so we can look into this. We look forward to hearing back from you. Best wishes, Temple fortune medical group
-
Review titled No online no telephone either
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
It is now virtually impossible to get an appointment in the practice. Yes in the past pre pandemic it was good. Different Drs locums no continuity I despair and pray for improvements in the awful system of waiting 1 hour on the phone to be told there are no appointments!!! Try getting more staff a newer building is not the answer manage the service better .
Visited January 2023
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Hi, Thank you for sharing your feedback, I apologize that we did not meet the standards and you were not satisfied with the service at Temple Fortune Health Centre. In regards to not being able to book an appointment, once again we are sorry to hear that you were unable to book an appointment on time. We are currently providing slightly more appointments than recommended by NHS England. We have introduced a new way of consultations last year which is available on the practice website, see link https://www.tfmg.org.uk/ we highly recommend using an e-consultation and we will action it within 72hours. Please see this useful video for more information. https://www.tfmg.org.uk/what-is-econsult We also have an out-of-hours service available for patients registered in Barnet, please see the link for more information: https://www.tfmg.org.uk/opening-hours & https://barnetfederatedgps.org.uk/extended-access-service/ this service is available on bank holidays, Christmas day, and Good Friday. Your comment above has been discussed with the Practice Manager & he is happy to discuss it via telephone or face to face & listen to call recordings etc. Please contact the reception on 0208 209 2401 to arrange a suitable time for a meeting. I do hope that I have addressed your concerns and I would like to apologize for any inconvenience it may have caused for and on behalf of the practice. Kind regards Admin Team Temple Fortune Medical Group
-
Review titled Great service
Rated 5 stars out of 5
by Theresa - Posted on 12 January 2023
I had to change my old surgery as I wasn't able to get appointments for my hip osteoarthritis. I moved to Temple Fortune Surgery and I am very pleased I did. Thank you for the service.
Visited January 2023
Review titled Temple Fortune Medical Group
Replied on 12 January 2023
Dear patient, Thank you for your feedback, it is really appreciated. We are happy to hear that your healthcare needs have been met and we look forward to continue helping you. Thanks, Temple Fortune Medical Group
-
Review titled Very good surgery
Rated 5 stars out of 5
by Leonida - Posted on 17 January 2023
2 week ago I had an emergency and I was seen same day. They sent me for more investigation in no time. Very happy with the staff and the doctor.
Visited January 2023
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear patient, Thank you for sharing! Everyone at our practice strives to provide an excellent patient experience. We look forward to continuing to help you with your medical needs. Thanks, Temple Fortune Medical Group