Temple Fortune Medical Group - Ratings and reviews
Reviews
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Review titled Awful experience
Rated 1 star out of 5
by Ana - Posted on 06 December 2022
This is the worst practice I have been registered with in London so far. I can never get appointment. After being for a week with a horrible pain in my back I called practice and stayed on the phone for 1hr 10 min to be told there are no appointments and to call at 2pm when I asked why I can’t get appointment now for 2pm ( as they have them for the afternoon) receptionist hang up on me. I went to the practice and manager said she understands my pain but she can’t do anything. Disgrace that patients need to go and cry from pain in the practice and even then not be offered appointment but they suggest i go to a&e. I’m looking for a new GP practice. This practice should be reviewed if fit to be opened.
Visited December 2022
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Hi, Thank you for sharing your feedback, I apologize that we did not meet the standards and you were not satisfied with the service at Temple Fortune Health Centre. In regards to not being able to book an appointment, once again we are sorry to hear that you were unable to book an appointment on time. We are currently providing more slightly more appointments than recommended by NHS England. we have introduced a new way of consultations last year around July/August which is available on the practice website, see link https://tfhc.webgp.com/ we highly recommend using complete an e-consultation and we will action it within 72hours. Please see this useful video for more information. https://www.tfmg.org.uk/what-is-econsult We also have an out-of-hours service available for patients registered in Barnet, please see the link for more information: https://www.tfmg.org.uk/opening-hours & https://barnetfederatedgps.org.uk/extended-access-service/ this service is available on bank holidays, Christmas day, and Good Friday. Your comment above has been discussed with the Practice Manager & he is happy to discuss it via telephone or face to face & listen to call recordings etc. Please contact the reception on 0208 209 2401 to arrange a suitable time for a meeting. I do hope that I have addressed your concerns and I would like to apologize for any inconvenience it may have caused for and on behalf of the practice. Kind regards Admin Team Temple Fortune Medical Group
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Review titled Very happy with the practice
Rated 5 stars out of 5
by Gary - Posted on 09 January 2023
Recently I moved in the area and registered with Temple Fortune Medical. I was very well looked after and I have got the highest praise for them.
Visited December 2022
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Dear patient, Thank you for your feedback. We are glad to hear that you are happy with the level of help and care you receive at the practice. I will be sure to pass your feedback on to the team at Temple Fortune Medical Group. Best wishes, Temple Fortune Medical Group
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Review titled Difficulty booking an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 02 November 2022
On the 31.10.2022 I telephoned at 8.30 am to make a same day appointment for my son. The automated service stated I was first in line. After 45 ministers of waiting I cancelled the call as I thought there was something wrong with the line. I then telephoned again and after a further 30 minutes of waiting I spoke to a receptionist who advised there were no slots available and to telephone again at 2 pm to see if there are any slots. She said she’d send me a link with how to book via a text. I was unable to book following this link. I was concerned I would be unable again to get an appointment if I telephoned at 2 pm and my son was unwell and needed to be seen by a doctor and so I managed to arrange for my son to see a private GP. On the 1.11.2022 I telephoned again as I have an ongoing medical issue which is not urgent. I spoke to the receptionist requesting a Monday or Friday appointment with a GP and stated it could be in a few weeks. The receptionist advised there are no slots available. I asked how do people book appointments which are not urgent. The receptionist advised people book months in advance. Again I stated I didn’t mind waiting for a month or two and she stated she could not book me a slot as the person who books those slots is sick and the receptionist advised I telephone back in one week or two and maybe the person will be back so that an appointment can be booked. I have had no problems with the GPS I have seen however it seems it is incredibly difficult to book an appointment to see a GP.
Visited October 2022
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Dear Patient, we apologies that this situation arose and for the obvious anxiety and distress it has caused you. Managing your healthcare needs, and providing you with the best care and services are extremely important to me and my colleagues here at Temple Fortune Medical Group. I would like to inform you that we have recently updated our telephone system as recommended by many practices across the country. X-on surgery connects currently the most reliable telephone service in primary care. To further understand and learn from this situation. I would also like to bring to your attention that we have a number of alternative ways of contacting the practice such as Accurx Florey see the link to find more information: https://florey.accurx.com/p/E83622 & we provide online bookable appointments (next day appointments are released at 6:30 pm every day) to our patients who have signed up for online access, see a link to find more information: https://www.tfmg.org.uk/patient-access-index there is also an Out of hours service available for patients from Monday - Friday between 06:30 - 21:00 at weekends & bank holidays between 08:00 - 20:00 see the link for more information: https://www.tfmg.org.uk/when-we-are-closed I would highly recommend visiting our practice website and exploring more about the practice. Please Note: 08:30 am & 14:00 am are the busiest time to call the practice. If in your opinion we have failed to provide satisfactory answers to the concerns raised or should you prefer to see us, we would request please do not hesitate to contact us. Best Wishes, Temple Fortune Medical Group
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Review titled Unacceptable practice
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
On hold for 1hr 20m yesterday morning to be given a phone appt one month later with doctor. Today went in at 8.30am given emergency appt at 9.30am but wasn't seen until 10.45am. Waiting in reception with my asthmatic son - running a fever, chest infection and they wanted to give him a phone appt!!!@. They should be shut down immediately.
Visited October 2022
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Dear Patient, we apologies that this situation arose and for the obvious anxiety and distress it has caused you. Managing your healthcare needs, and providing you with the best care and services are extremely important to me and my colleagues here at Temple Fortune Medical Group. I would like to bring to your attention that we have a number of alternative ways of contacting the practice such as Accurx Florey see the link to find more information: https://florey.accurx.com/p/E83622 & we provide online bookable appointments (next day appointments are released at 6:30 pm every day) to our patients who have signed up for online access, see a link to find more information: https://www.tfmg.org.uk/patient-access-index there is also an Out of hours service available for patients from Monday - Friday between 06:30 - 20:00 at weekends & bank holidays between 08:00 - 20:00 see the link for more information: https://www.tfmg.org.uk/when-we-are-closed I would highly recommend visiting our practice website and exploring more about the practice. Please Note: 08:30 am & 14:00 am are the busiest time to call the practice. If in your opinion we have failed to provide satisfactory answers to the concerns raised or should you prefer to see us, we would request please do not hesitate to contact us. Best Wishes, Temple Fortune Medical Group
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Review titled Staff always trying to help
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2023
Been a patient for a long time and although hard times for NHS , Temple Fortune been very helpful. Thank you.
Visited August 2022
Review titled Temple Fortune Medical Group
Replied on 10 January 2023
Dear patient, Thank you for your feedback. We are glad to hear that you are happy with the level of help and care you receive at the practice. I will be sure to pass your feedback on to the team at Temple Fortune Medical Group. Best wishes, Temple Fortune Medical Group.
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Review titled Badly programmed telephone system
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2022
We tried to telephone the Temple Fortune GP practice today. It took an hour to reach 'first in the queue'. After that we waited another 45 minutes. It seemed that we would be stuck there for ever but it is hard to put the phone down when you are being assured that you are first in the queue. When we tried telephoning from another phone we learned that the practice was closed for training and we should phone back tomorrow.
Visited May 2022
Review titled Temple Fortune Medical Group
Replied on 17 May 2022
Dear Patient, we apologise that this situation arose and for the obvious anxiety and distress it has caused you. Managing your healthcare needs, and providing you with the best care and services are extremely important to me and my colleagues here at Temple Fortune Medical Group. I would like to inform you that we have recently updated our telephone system as recommended by many practices across the country. X-on surgery connects currently the most reliable telephone service in primary care. To further understand and learn from this situation, we investigated this matter & we found an error in our telephone system which has been resolved earlier this morning. I would also like to bring to your attention that we have a number of alternative ways of contacting the practice such as Accurx Florey see the link to find more information: https://florey.accurx.com/p/E83622 & we provide online bookable appointments (next day appointments are released at 6:30 pm every day) to our patients who have signed up for online access, see a link to find more information: https://www.tfmg.org.uk/patient-access-index there is also an Out of hours service available for patients from Monday - Friday between 06:30 - 21:00 at weekends & bank holidays between 08:00 - 20:00 see the link for more information: https://www.tfmg.org.uk/when-we-are-closed I would highly recommend visiting our practice website and exploring more about the practice. Please Note: 08:30 am & 14:00 am are the busiest time to call the practice. If in your opinion we have failed to provide satisfactory answers to the concerns raised or should you prefer to see us, we would request please do not hesitate to contact us. Best Wishes Temple Fortune Medical Group