Tamworth House Medical Centre - Ratings and reviews
Reviews
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Review titled Great doctors
Rated 5 stars out of 5
by Sarah Green - Posted on 09 April 2024
Had my appointment today, the doctor was very helpful and understanding. I felt my problem is being handled quickly and professionally.
Visited April 2024
Tamworth House Medical Centre has not yet replied.
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Review titled Great doctors
Rated 5 stars out of 5
by Jason - Posted on 20 February 2024
I saw the Doctor today. She was amazing. Very welcoming, knowledgable and understanding. She managed to assess and diagnose my issue in minutes. The communication skills were brilliant and I was made to feel comfortable.
Visited February 2024
Review titled Tamworth House Medical Centre
Replied on 26 February 2024
Dear Patient, Thank you for sharing your positive experience with us! We are delighted to hear that you had such a great visit with our doctor. Your feedback is truly appreciated, and we are glad that the doctor was able to assess and diagnose your concern effectively. Yours sincerely, Practice Manager
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Review titled Not the best experience
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2024
Been with the surgery many, many years and was told by doctor to collect a long awaited form late one afternoon just before Christmas. I went to surgery as instructed and very politely asked an individual for the form. Individual said its not ready. I politely explained the doctor had told my wife document was ready. Individual slammed keyboard on the work top (a colleague then looked round), the individual then stood up, leaned towards the plastic screen and in a dalek type voice said "it-has-to-be-processed". (photocopied). I politely said shall I come back tomorrow, and went to leave. The person muttered "wait over there". A few minutes later the individual gave me the form, I paid the £15 fee and politely wished both receptionists Merry Christmas and quickly left. All the receptionists and back room team have usually be incredibly helpful despite the job pressures and we reciprocate with an annual box of chocolates or biscuits. Having found this forum while looking to change surgery I thought it best to share my experience. Sadly I can't leave my details as my wife and will be vulnerable to retribution if we can't change surgery. On the bright side we'll save money on the annual box of chocolates and donate this money to charity.
Visited December 2023
Review titled Tamworth House Medical Centre
Replied on 26 February 2024
Dear Patient, We are truly sorry to hear about your recent experience at our practice. Your account of the incident is very concerning, and we deeply regret any distress caused. We take pride in offering a good service to all our patients, and we are disappointed that we fell short of your expectations on this occasion. Your feedback is important to us. I encourage you to write to us directly so we can investigate this matter internally to ensure that such incidents do not reoccur in the future. We appreciate the many years you have been a part of our practice and thank you for your feedback. Sincerely, Practice Manager
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Review titled Gone even more down hill
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
To be honest I have finally left this practice and it was well overdue. Awful service, no appointments. Most of the reception staff are dismissive, rude and insensitive to your circumstances. Some of the doctors are unhelpful and have given me poor health advice also. I never realised until I left, how much this practice was giving anxiety to even make an appointment with them. I was there for 10 years.
Visited November 2023
Review titled Tamworth House Medical Centre
Replied on 26 February 2024
Dar Patient, We are sorry for the negative experience you have had at our practice. Your feedback is valuable to us, and we regret that we did not meet your expectations during your 10 years with us. We strive to provide good care and customer service and we will address your concerns to improve our services for all patients in the future. Thank you for sharing your feedback; we wish you the best in your future medical care. Sincerely, Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Michèle Thomas - Posted on 08 September 2023
Every doctor I have ever seen at this practice has been kind, caring and respectful. The reception staff are also the same. I have been s patient here for 25 years snd would highly recommend Tamworth House Medical centre.
Visited June 2023
Review titled Tamworth House Medical Centre
Replied on 07 October 2023
Dear patient, Thank you for your kind words and positive feedback about our practice. We greatly appreciate your trust as a patient for the past 25 years. We take pride in providing kind, caring, and respectful service, and we are glad to hear that our doctors and reception staff have met your expectations. Your recommendation of Tamworth House Medical Centre means a lot to us. It is our pleasure to serve you, and we will continue to provide the best care possible. Sincerely, Practice Manager
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Review titled Incompetent Staff
Rated 2 stars out of 5
by Dorice Williams - Posted on 06 September 2023
After calling six times to get appointment for myself and my husband. The receptionist decided to offer one appointment and reffered me for a phamicist assessment. Despite telling her that I couldn't travel yesterday as I had difficulty breathing and almost collapsed. She also lied by saying after my assessment the pharmacist would book me in if needed to see a doctor. To which was a lie. I was adviced to call back the surgery after my conversation with the Pharmacist. Again i spoke to the same person to which she said your appointment would be 1hour and 20 minutes after your husband's at 6pm. I politely said this is too long to keep my disabled husband at the surgery when we're both poorly. To her reply, ' There's nothing I can do, this conversation is not going anywhere' to which she hanged up. A simple apology from her would have gone a long way. Instead she was rude and angry.
Visited June 2023
Review titled Tamworth House Medical Centre
Replied on 07 October 2023
Dear patient, We sincerely apologize for the poor experience you had with our receptionist. We have looked at your complaint and addressed the issues you raised. We hope you have a more positive experience from now on. Your feedback is valuable to us, and we appreciate you bringing this to our attention. Yours sincerely Practice Manager
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Review titled Great Patience
Rated 5 stars out of 5
by Parnell Walker - Posted on 26 June 2023
I have been with the surgery from March. Because Rowan Surgery close. But too right. I didn't like there. Tamworth has better customer service.
Visited June 2023
Review titled Tamworth House Medical Centre
Replied on 07 October 2023
Dear Patient, Thank you for your feedback. We're glad to hear that you like our customer service. We value your continued support as our patient and will strive to provide you with the best care and service possible. Yours sincerely, Practice Manager
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Review titled Don’t bother!
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
I don’t know what happened to Hollies but it’s gone ridiculously down hill fast! 45 minutes to finally get though only to be told by the extremely rude receptionist that there isn’t any appointments. You can’t book your smear test in as again you can’t get though or when you do, the appointment has to suit the receptionist rather than the individual. Doctors don’t want to see you and would rather pass every think on to nurse for them to consult the doctor and what the best treatment is! Needs serious improvement!
Visited May 2023
Review titled Tamworth House Medical Centre
Replied on 07 October 2023
Dear Patient, We apologize for the negative experience you had at the practice. I would encourage you to put your complaint in writing so we can investigate and look into the concerns you’ve raised. Your feedback is important to us, and we appreciate you bringing this to our attention. Yours sincerely, Practice Manager
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Review titled Extraordinary calming care
Rated 5 stars out of 5
by J. Johnson - Posted on 18 May 2023
17.5.2023 = We went to Tamworth House Medical Centre GP clinic, so worried with a possibility of a breast cancer scare and my HB pressure + ongoing hernia issues, we were seen by one of the Doctors who was so calming, reassuring, professional, friendly and indeed well knowledgeable. didn't rush us, gave us extra time and we left quite calm and very appreciative. Thank you Tamworth House Medical Centre for your good service and quick assistance. Thanks to the Doctor who seen us , you are just extraordinary and heavenly!!
Visited May 2023
Review titled Tamworth House Medical Centre
Replied on 07 October 2023
Dear patient, Thank you for your kind words and positive feedback about your experience at Tamworth House Medical Centre. We are glad to hear that the doctor you saw provided you with calming, reassuring, and knowledgeable care. It's wonderful to know that you left feeling calm and appreciative of the service you received. We are grateful for your kind appreciation and will continue to provide good care to all our patients. Yours sincerely, Practice manager
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Review titled Down hill gp
Rated 2 stars out of 5
by Kirstie - Posted on 03 May 2023
Took over an hour to get through in the morning to be told there are no appointments available even though I have tonsillitis with a fever, it took for my chemist to email them that I need to be seen to get antibiotics and even then they were reluctant to give me an appointment and was gonna make me call the next morning. They also never have any appointments available online and the receptionist can be quite rude when trying to get an appointment or they use a new protocol to assess your needs when there isn’t any available appointments which just ends up them suggesting you call 999 for an ambulance for non a&e illnesses like sinusitis.
Visited May 2023
Review titled Tamworth House Medical Centre
Replied on 04 May 2023
Dear Patient, I'm sorry to hear that our team did not meet your expectations. We highly value all feedback from patients and use this to learn from errors or instances where communications and patient encounters have not been to our patient's satisfaction. We are very disappointed with the difficulty you described trying to get through the practice via the telephone and getting appointments. We have extra staff during our busiest times to improve our telephone pick up time. We are also, constantly working with our reception team to improve our quality of service and your feedback referencing reception attitude will be used as part of our regular staff training. To understand and make improvements we recommend you contact the practice with your details so we can investigate this further. We apologise your experience has been negative, and hope clarity on the system we have in place will help you with similar queries in the future. Yours sincerely, Practice manager