Tamworth House Medical Centre - Ratings and reviews
Reviews
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Review titled Dismissive Practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 April 2023
I have been a patient at Tamworth House Medical Practice for over 19 years and writing this review is a proper indicator of my dissatisfactory experience at the hands of a gp. She's a one of the long-serving gp [s] and her visible intolerance and impatience was dumbfounding. Bear in mind, I have been unable to get an appointment in real time for weeks. I was finally able to pre-booked one to arrive in a 2 weeks' time slot, at which time while waiting for my appointment, I ended up in a&e. Then a day later, my symptoms returned and I took time off work to attend my booked appointment. During the consultation, this gp interrupted me the whole without listening, she did not examine me and when I tried to update her on how my symptoms had alarmingly changed, since my visit to a&e with pink- urine which was now blood in my stool. She insisted that a&e had nil results. She went ahead to prescribe indigestion medication based on her assumption! Thanks to a very discerning receptionist who saw how upset I was, I was able to see another gp and I am waiting for results. So, I would recommend this Surgery, however, I would warn them not to consult with this particular gp.
Visited April 2023
Review titled Tamworth House Medical Centre
Replied on 04 May 2023
Dear Patient, I am so sorry you had a negative experience with one of our doctors. I would encourage you to put your complaint in writing so we can investigate and look into the concerns you’ve raised. As a practice we take all feedback very seriously and use as an opportunity to improve patient care and their overall experience. Yours sincerely, Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by MaryC - Posted on 09 February 2023
The whole team at the practice is really helpful and thorough in caring for patients and in follow-up. The admin staff are welcoming and efficient, and the doctors very attentive. The practice accommodation is well laid out and convenient, with parking and with a chemist next door. Highly recommended.
Visited February 2023
Review titled Tamworth House Medical Centre
Replied on 15 March 2023
Dear Patient, Thank you for placing your comments. Positive comments are really important to us in order to ensure we maintain things that patients value most. Yours Sincerely, Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Philip Jaques - Posted on 16 February 2023
I newly transferred to this practice. I have found every member of staff diligent and helpful. They helped discover my cancer and set me on the right path. My gratitude knows no bounds for this care.
Visited February 2023
Review titled Tamworth House Medical Centre
Replied on 15 March 2023
Dear Patient, Thank you so much for your lovely feedback. I shall share it with the entire team. It was very kind of you to take the time to post this, and we are truly pleased to have made a positive difference to your health. Yours sincerely, Practice Manager
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 17 February 2023
Very helpful on the telephone, arranging to see the Doctor, or telephone consultation. I found the stall at reception very pleasant .l only joined this practice 6 months ago, very impressed.
Visited February 2023
Review titled Tamworth House Medical Centre
Replied on 15 March 2023
Dear Patient, Thank you for your comments. Positive comments are really important to us in order to ensure we maintain things that patients value most. Yours Sincerely, Practice Manager
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Review titled Highly recommended
Rated 5 stars out of 5
by DaveC - Posted on 09 February 2023
I have been very happy with Tamworth House surgery. The staff have been helpful and efficient, and the doctors very caring. The follow up for appointments and other services has been very thorough. I have always been able to have a suitable appointment and the chemist nearby is very convenient. The location and parking are very good. Highly recommended.
Visited February 2023
Review titled Tamworth House Medical Centre
Replied on 15 March 2023
Dear Patient, Thank you so much for your lovely comments, we appreciate them very much and are grateful you took the time to post them. I am pleased to know that our staff have been caring and helpful, I will pass on your kind words to our staff as it helps us when we know are giving good service to our patients. Yours Sincerely, Practice Manager
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Review titled Very satisfied patient
Rated 5 stars out of 5
by Jennifer wrombel - Posted on 20 December 2022
Tamworth House Medical Practise provides a great service and I have no complaints whatsoever. The receptionists have always treated me well. They always answer the phone in a timely manner when the NHS is under extreme pressure. They are polite and respectful and do whatever is possible. I was recently referred to WideWay Hub same day appointment which suited me perfectly and not very far I didn’t have to take time off from work. Perfect. The Doctors are great to. Never had a problem with them. Great listening and communication skills. I really can’t say one bad word about the service
Visited December 2022
Review titled Tamworth House Medical Centre
Replied on 15 March 2023
Dear Patient, Thanks again for your lovely feedback. I will share it with the team. Yours sincerely, Practice Manager
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Review titled Very satisfied patient
Rated 5 stars out of 5
by Jennifer wrombel - Posted on 20 December 2022
Tamworth House Medical Practise provides a great service and I have no complaints whatsoever. The receptionists have always treated me well. They always answer the phone in a timely manner when the NHS is under extreme pressure. They are polite and respectful and do whatever is possible. I was recently referred to WideWay Hub same day appointment which suited me perfectly and not very far I didn’t have to take time off from work. Perfect. The Doctors are great to. Never had a problem with them. Great listening and communication skills. I really can’t say one bad word about the service
Visited December 2022
Review titled Tamworth House Medical Centre
Replied on 15 March 2023
Dear Patient, Thank you so very much for your comments. We deeply appreciate you taking the time to post this feedback; and it is so encouraging for the team to receive such wonderful comments. I have informed the team of your lovely message. Working in the NHS is very challenging with ever restricted resources, your message has given us a great boost! Yours Sincerely, Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 November 2022
If/when I have been seen by the drs last few month the drs are good they listen to you and like dr in this morning she was brilliant!!! She explains everything and you can see she does it from the heart
Visited November 2022
Review titled Tamworth House Medical Centre
Replied on 06 December 2022
Dear Patient, Thank you for leaving such a lovely comment. Our Drs will be very happy to know that they are doing a good job. sincerely, Practice Manager
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Review titled Not good service at all
Rated 1 star out of 5
by Danielle N - Posted on 01 December 2022
I just find it so difficult to make appointments with the surgery. As a mum of two small children, trying to call at 8am on school run is nearly impossible. No one answers half the time anyway. I cannot book a routine appointment online. The service never seems to work for myself, and I cannot book for my kids. I was told by a receptionist to go to the front reception desk to ensure I get an appointment at 8 am. My child starts at 8:30, so again on a school run this is very difficult. Even during the day, I have tried to call Tamworth for my daughters MMR booster jab, which they text me about. I cannot get through for the life of me. Honestly, it's ridiculous. I have had issues previously with this GP pre-pandemic and now it's become even worse. It just feels like they just do not care about their patients.
Visited November 2022
Review titled Tamworth House Medical Centre
Replied on 06 December 2022
Dear Patient, I am so sorry you’ve had a negative experience with our surgery. This is not the experience we would want any of our patients to have and we would like to look into this further to determine what has gone wrong here. As a practice we highly value all feedback from patients and use this to improve patient care and overall experience. We understand how difficult it can be for patients to be available due to work, family or other commitments and hence we offer extra routine appointments on Tuesdays 7 am – 8 am and Wednesdays 5.00 pm – 8.00pm. Our telephone system has a call back function. Some patients find this helpful as they do not have to wait on the phone for a long time to speak to staff. I am unable to address you personally as you have posted anonymously. Please do leave me a message on the practice website. I will be more than happy to discuss your experience in more detail to understand where our service has gone wrong for you. We always strive to provide the best possible service to our patients, and I am very sorry you do not feel that you have received an acceptable level of service from us. Yours sincerely, Practice Manager
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Review titled Only 1 Phone Number, No Text or Email or Voicemail
Rated 3 stars out of 5
by Anonymous - Posted on 07 June 2022
There may be something unusual happening, but I can not get through on the 1 phone number provided. I was called by a staff member on another private line and was left a message that my July appointment had been cancelled, and to call back to reschedule. I could not redial the number they used as it was hidden. I have now dialled the Centre number over 100 times over 3 days and busy busy busy. No voicemail option. No text message option. No email option. The Centre covers a big geographic area and I am almost an hour's highway drive away. I am very happy to have been served by the Centre for over 25 years. However there must be a better way to get the contact you need from your patients. Your staff obviously use more than 1 phone number to contact us. We should be able to use more than 1 way to contact you, wouldn't you say?
Visited June 2022
Review titled Tamworth House Medical Centre
Replied on 28 June 2022
Dear Patient, I am sorry to hear you found it difficult to get through to us on the phone. I can understand your frustration for waiting on the phone for such a long time. We have other ways for you to contact the surgery. Please visit our website: www.tamworthhousemedicalcentre.co.uk. You can book your appointment and request prescription online. Patients have found our online appointment bookings very easy and convenient. You can also send queries to our Reception team on our website. We value your opinion and recognise the need to take into account every patient’s individual experience. I hope you only have positive experiences of the service moving forward. If you wish to take this any further, please do feel free to write to me at the surgery. Yours sincerely, Practice Manager