Somerstown Surgery - Ratings and reviews
Reviews
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
I got to the appointment earlier than scheduled. I was signed in immediately and I asked if I could be seen earlier. The person at the desk said he would inform the clinician and I was told she would try to fit me in if possible. I did get seen earlier and the experience was pleasant. The practitioner was professional and gave me valuable advice.
Visited January 2024
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 04 January 2024
Thank you for taking the time to leave us feedback, we will pass this on to the team.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Victor W - Posted on 02 January 2024
Only visited surgery twice for vaccinations. Once for me and once with disabled wife in wheelchair. Very pleasant experience both times, we like the building and the staff.
Visited January 2024
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 04 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I only went for a blood test and everything was fine. I have not yet had the results which is probably due to Christmas.
Visited January 2024
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 18 January 2024
Thank you for taking the time to share your thoughts.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Tabita G - Posted on 03 January 2024
A big thank you to all the staff at Somerstown Surgery for looking after me??? I have been listened and my health problem acknowledge, I know this time of the year is very busy ,therefore I'm happy to share my experience as a wonderful one. All the times when I needed to call and book an appointment, there was somebody nice talking to me and reassured me that something will be done to resolve my health problem. I am very grateful indeed ??
Visited January 2024
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 04 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Terry O - Posted on 22 January 2024
I was highly impressed with the professionalism displayed by the phlebotomist who took my bloods. I was at the surgery half an hour early but she attended to me promptly.
Visited January 2024
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 15 March 2024
Thank you for taking the time to provide your kind feedback. We will ensure we share this with the team.
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Review titled Excellent Care
Rated 5 stars out of 5
by Gillian D - Posted on 02 January 2024
Blood tests were conducted very efficiently, and I only had a 10 minute wait beyond my appointment time. Didn't hurt and I left the surgery without a scratch!
Visited January 2024
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 04 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Claire S - Posted on 02 January 2024
The lady who undertook my procedure was extremely helpful and friendly and went over and beyond to help.
Visited January 2024
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 04 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
I was really impressed with how quickly I was able to get in for a face to face same day appointment. Really fantastic how responsive the surgery was especially given how under pressure out GP practices are. Whilst the treatment was not successful this is not a reflection on the GP practice but on a need for further specialist exploration and intervention in my particular case.
Visited January 2024
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 04 January 2024
Thank you for taking the time to leave us feedback, we will pass this on to the team.
Provided by Working Feedback
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Review titled Wednesday, 20.12.23 Urgent GP appointment arranged through NHS 111
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
A phone call from the surgery late morning confirmed an appointment for the afternoon with the GP asking whether it was OK to see a male doctor. An internal examination resulted in my being asked to take two samples at home (to return to the surgery) and I was told that a scan would be requested. I received the scan appointment within a couple of days. All staff GP, Nurse and reception were courteous and welcoming.
Visited January 2024
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 04 January 2024
Thank you for taking the time to leave us feedback.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2024
The staff that I met were lovely, caring and made me feel at ease, however being unable to see a doctor is deeply concerning
Visited January 2024
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 15 March 2024
Thank you for your kind comments. Doctors appointments are available however, it is important to remember that often an alternative clinician is the correct and better alternative.