Sidcup Medical Centre - Ratings and reviews
Reviews
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Review titled awful.
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
Have been with Thanet rd surgery for 52 years,we have now gone to another practise. Thanet road was a good surgery till it was taken over by Sidcup medical, trying to get your repeat medication is a nightmare, i have been given some other patients medication with the same name as me but all my details on the meds..Never answer phones or cut off,please do not tell us to speak to practise manager as we have done that,do not get back to you.I would like to thank the past staff from Thanet road as they were great.
Visited August 2023
Review titled Sidcup Medical Centre
Replied on 06 November 2023
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the care received from the practice. However, we are unable to look into your concerns as you have posted anonymously. Please contact me via sidcupmedical@nhs.net so that I can look into this further. Thank you Tina Khanna Chief Operating Officer
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Review titled So bad it's a joke
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
Have tried for several days to get a shingles vaccination. Can't make a booking on the website. The advice is to call the surgery. I have tried calling several times but nobody answers or you get told they are very busy and terminate the call. Other than that I cannot comment on the service as there is no service.
Visited June 2023
Review titled Sidcup Medical Centre
Replied on 27 June 2023
Thank you for your feedback. We are sorry to hear that you are not happy with the service provided by the Practice. In order for us to look into this further please email our Practice Manager Louise Wright on sidcupmedical@nhs.net as we do not have your details. Thank you Tina Khanna Chief Operating Officer
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Review titled Diabolically poor practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
Never give appts, overload our hospitals due to a shoddy triage system, completely lacking in patient care or customer service. All call handlers are rude, unhelpful and hold no empathy. I wouldn't recommend anyone ever sign up to this surgery
Visited December 2022
Review titled Sidcup Medical Centre
Replied on 08 March 2023
Thank you for your feedback. We are sorry to hear that you are not satisfied with the service provided by the practice. However, we are unable to look into your concerns as you have posted anonymously. Please can you contact our Practice Manager, Louise Wright via sidcupmedical@nhs.net so that we can look into this further. Thank you Tina Khanna Chief Operating Officer
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Review titled Awful Reception
Rated 1 star out of 5
by Enayetul Islam - Posted on 27 December 2022
In this GP practice, the Doctors are great! The staff and receptionists (except one or two) including the practice manager needs to be replaced or needs full training. The receptionist has no patience whatsoever they reply before the patient finishes their sentence. If you call a different receptionist for a particular problem everyone will give you different advice, which shows there is no unique system of working. If you ask the receptionist to get a call back from the practice manager she never even bothers to call back. This review I'm giving after 4 years of my experience.
Visited December 2022
Review titled Sidcup Medical Centre
Replied on 08 March 2023
Thank you for your feedback. We are sorry to hear that you are not satisfied with the service provided by the practice. We would like to apologise for you not being contacted by our Practice Manager, as it seems that this was not passed onto her. If you still wish to discuss this please can you contact Louise Wright via sidcupmedical@nhs.net so that she can look into this further. Thank you Tina Khanna Chief Operating Officer
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Review titled Dire
Rated 1 star out of 5
by Jane Banks - Posted on 12 December 2022
Dreadful service. My current complaint is that after a telephone appointment last week, my prescription was meant to be phoned thorugh to the pharmacy. By Saturday morning, the pharmacy hadn't received it. I tried phoning the surgery this morning but after over half an hour on hold, I had to go and do my job. I go to the pharmacy this afternoon; still no prescription. I have just had to sit on the phone for 47 minutes to wait for my call to be answered, to be told that someone will phone the prescription through tonight. This isn't the first time a prescription should have been sent through but I have ended up having to chase it. Such a simple system, and still they manage to make it more painful than sticking pins in my eyes. This is just another incident in a growing number of shocking experiences with this surgery. In January I was made to fill in e-consult after e-consult form for an ongoing issue that they were unable to diagnose. Ridiculously, the e-consult system starts afresh every time you are forced to use it, so there was no continuation of care as there should be from a doctor. I was driven to tears on the phone trying to get someone to help me. Then again in the spring my 11 year old daughter had a suspected infection. I filled out an e-consult form where I was told that because she was young, the surgery would contact me for an appointment. They never did. E-consult does not work and this surgery really need to overhaul their systems. It doesn't have to be this inefficient.
Visited December 2022
Review titled Sidcup Medical Centre
Replied on 08 March 2023
Thank you for your feedback. I am sorry that you are not satisfied with the service provided by the practice. So that we can look into your issue further please contact our Practice Manager Louise Wright on sidcupmedical@nhs.net Thank you Tina Khanna Chief Operating Officer
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Review titled GP appointment system for treatment not good
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
I have to stay on phone nearly an hour to book appointments as I need treatment as per my blood test. There is no single doctor available to give me or make prescriptions for my treatment and leaving message on my phone as I need treatment. However they want to start my treatment when conditions get more worse and reception lady advising me to go to urgent care? Is that possible?
Visited October 2022
Review titled Sidcup Medical Centre
Replied on 17 November 2022
Thank you for your feedback. I am sorry that you are not satisfied with the service provided by the practice. So that we can look into your issue further please contact our Practice Manager Louise Wright on sidcupmedical@nhs.net Thank you Tina Khanna Chief Operating Officer
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Review titled dont know cant get through
Rated 1 star out of 5
by colin pritchard - Posted on 23 September 2022
no2 in the que and still waiting to get through its only been 35 minutes what a joke this is not the first time either its the norm for this surgery
Visited September 2022
Review titled Sidcup Medical Centre
Replied on 17 November 2022
Thank you for your feedback, we are sorry to hear that you are unsatisfied with the time taken to answer your call. We are experiencing high call volumes and our staff are working hard to answer the calls as quickly as possible. We apologise for any inconvenience caused. Thank you. Tina Khanna Chief Operating Officer
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Review titled No response for a repeat prescription again
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
Filled out the online form for some contraceptive..... What a surprise they haven't got back to me in 24hrs ! They can't even get this right now ...what exactly are they doing at this so called surgery??
Visited August 2022
Review titled Sidcup Medical Centre
Replied on 19 August 2022
Thank you for your feedback. We are sorry to hear that you are not satisfied with the service provided by the practice. However, we are unable to look into your concerns as you have posted anonymously. Please can you contact our Practice Manager, Louise Wright via sidcupmedical@nhs.net so that we can look into this further. Thank you Tina Khanna Chief Operating Officer
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Review titled outdated phone message and poor service
Rated 3 stars out of 5
by Anonymous - Posted on 19 August 2022
Outdated phone message - waffles on - not necessary. E consult is a pain and then can never get an appointment and advise to go to A&E or UCC - hardly ideal to signpost patients to an already overloaded service. You're only generally doing calls so if you can't cope with the volume you need to employ more GPs/ Nurse practitioners.
Visited August 2022
Review titled Sidcup Medical Centre
Replied on 23 September 2022
Thank you for your feedback and we are sorry to hear that you are dissatisfied with the telephone system. We are experiencing high call volumes and our message has information for patients who may no longer need to queue. However, we are a Total Triage practice and patients are required to complete an eConsult. This can be done via our website or by calling or visiting the practice. We have continued to see patients face to face at the practice and via telephone or video link. Thank you Regards Tina Khanna Chief Operating Officer
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2022
After filling in the e consult for my 5 year old for a health issue not a medical emergency I was told to take him to a&e as I can’t have an appointment till the following week. Surgery has got worse than ever, I have never had this response when calling for a child before.
Visited July 2022
Review titled Sidcup Medical Centre
Replied on 29 July 2022
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the care received from the practice. However, we are unable to look into your concerns as you have posted anonymously. Please contact Louise Wright, Practice Manager via sidcupmedical@nhs.net so that we can look into this further. Thank you Tina Khanna Chief Operating Officer